EBizCharge Reviews

“Good product once you get past onboarding process

Pros

EBizCharge functions excellently. We use SAP's DI API and the EBIZ API to process 60- to 70 web orders with CC authorizations into our SAP B1 system. The EBIZ backend API service allows us to capture CC payments through batch and single transaction processing within SAP. Additionally, we can issue CC refunds directly from our SAP application.

Cons

The onboarding team at EBIZ responded very slowly which causes significant delays for our web developer to receive the necessary information for implementing the EBIZ API on our site. Surprisingly, their accounting system began withdrawing funds from our bank account even before we processed any live charges.

“Top Notch Customer Service

Pros

Their customer service is truly outstanding. The ease of use is another commendable aspect.

Cons

Honestly, it's hard to find any downsides. If I had to pick one, I would say the price. I wish it could be a bit more affordable.

“Wish we had done it sooner!

Pros

The integration process was so smooth. The pre-installation training was excellent, and our queries were promptly and accurately addressed. Moreover, we even managed to save money on credit card fees. Both the sales team (shoutout to Bridget) and the installation team were fabulous to work with!

Cons

There's absolutely nothing I would change at this time. I have no complaints or suggestions for improvements.

“value for money or no ?

Pros

Accepting transactions and promptly viewing them is hassle free. So far, the overall experience has been good.

Cons

I believe there is room for improvement in their technical support. It would be beneficial to implement a service ticket system for support requests.

“If you're Canadian - DONT BOTHER - If you're American.. Still not advisable to use eBIZ

Pros

To be honest, there's hardly anything positive to say... This program has caused me so much stress and wasted so much of my time, even though I consider myself tech-savvy (not a computer programmer, but quite capable). I suppose the main advantage is its direct integration with QuickBooks. I also can't say I am "upset" about the monthly fees. However, considering all the issues I have encountered, I have requested several reimbursements but haven't received any yet.

Cons

Over a span of four months, eBiz allowed us to operate with a software version that couldn't accept postal codes, which was a significant issue for us being based in Canada. Setting up email templates for customer communication required me to dig deep into my memory and apply HTML coding skills I learned in high school. The software frequently caused glitches on my computer. The latest update managed to retain the subject line of my email templates but wiped out all the text, logo and information about the invoice. I have two separate EBiz accounts for my two different companies which results in seven individual login usernames and passwords. We received frequent complaints from customers that the "pay now" button wasn't functioning correctly. Furthermore, I had to sign a three-year contract with a substantial penalty for early termination. The list of issues goes on... but I am sure you understand the point I am making.

“WORST CUSTOMER SUPPORT EVER!

Pros

In my limited experience with a couple of terrible customer service reps, I couldn't find any positives about this company.

Cons

I am very disappointed with the way this company treats its customers. They refuse to answer any questions and their behavior is absolutely terrible. Needless to say, I will never do business with them again.

“Client Services

Pros

The client services team goes above and beyond to solve problems.

Cons

I don't have anything negative to contribute here. Why do you insist that I write something unfavorable?

“CBS Customer Service

Pros

The installation process was so smooth and quick, and the software's usability is excellent. It required minimal training.

Cons

We have no complaints about the software whatsoever. It meets all our requirements and functions perfectly.

“Ebiz has always been professional, prompt and easy to work

Pros

I've never encountered any issues or problems with this software, and it fills me with joy! On top of that, it has saved us money as well.

Cons

Since we use Sage accounting, whenever I upgrade Sage, I need to reinstall EBiz. However, the team at EBiz is always available and promptly assists me with the reinstallation. Their accessibility and productivity are commendable!

“This software is very efficient

Pros

This software saves both time and money. It is highly efficient and allows me to multitask. It's simply the best for my business.

Cons

It would be great if the software had a more user-friendly interface. However, this shouldn't discourage anyone from getting the software as it still makes life easier!

“Easy to use application

Pros

The app offers extensive capabilities related to receivables. It provides quick turnaround times and has a user-friendly interface. It's definitely a must-try application.

Cons

I've been utilizing this application for several months now, and it has significantly automated tasks such as invoicing, data entry, and receivables management.

“I have a problem with the new update help me with the problem.

Pros

I absolutely love this software, although I am not too keen on the update. I prefer concise and to the point communication. I don't have time for unnecessary words. I have a job to do and no time for BS.

Cons

There's nothing I dislike about this software, except for the new update. I prefer smooth and concise communication. I don't have time for unnecessary words. Take it or leave it, it's your choice.

“We have been very satisfied from installation several months ago and continuing

Pros

EBizCharge works seamlessly with our accounting system. The information we receive for reconciliation is clear, and the reporting system aligns perfectly with our monthly bank account reconciliation.

Cons

I am very much satisfied with my experience so far.

“Good

Pros

I really like the fact that I can access it within QuickBooks, and it's quite easy to operate. Overall, it works well for me.

Cons

One minor issue is that it takes quite some time to load, which can be problematic when trying to assist customers promptly.

“Great customer support!

Pros

Along with offering lower credit card processing rates, Century's application integrates smoothly with our ERP system and was easy to deploy.

Cons

There is room for further improvement.

“EBizCharge review.

Pros

Having the batch reports provides an additional "checks and balance" step that proves invaluable when dealing with other people's money. I rely on these hard-copy reports to thoroughly review and double-check transactions. They also assist me in balancing my QuickBooks banking and deposit process effectively.

Cons

When only the expiration date changes, it's frustrating that I have to reenter the entire card number. However, in the grand scheme of things, this is a minor issue.

“We have been happy with eBizCharge and functionality of the customer portal.

Pros

One aspect I love or you can say adore is the ease of viewing transactions within the eBiz portal and generating custom reports. Additionally, the availability of comprehensive support documentation online has been immensely helpful.

Cons

As a customer, I strongly suggest implementing a service ticket structure for support issues. It would greatly benefit us by providing clearer status updates on our support tickets. Currently, emailing a generic mailbox for support makes it challenging to reference multiple issues that arise around the same time. With a ticket structure in place, it would be easier for us to communicate problems and resolutions across our global developer teams, who require updates on the status of issues related to our gateway integration. Additionally, having a ticket reference number would make it clearer who our designated contact is for each issue. There have been instances when the support person had to search for an email we sent to support without an assigned ticket reference number. As a result, we wasted time describing the issue instead of them being able to quickly retrieve it.

“had to call to get a card capture completed, because we were past the window to push the charge thru

Pros

EBizCharge application's user-friendly interface empowers me to process transactions myself, enabling better monitoring of each charge.

Cons

The point of sale (POS) system, specifically, is very slow to load. This can be frustrating, especially when I am on the phone with a customer who wants to pay their bills but has to wait for the POS to load.

“I LOVE IT!!! Support is always there and very quick to respond.

Pros

The batch reports serve as an essential "checks and balance" step, especially when handling funds entrusted to us. I rely on these hard-copy reports to meticulously review and cross-verify transactions. Furthermore, they play a crucial role in maintaining the accuracy of my QuickBooks banking and deposit process.

Cons

Similar to my previous point, it's inconvenient that I have to reenter the entire card number when only the expiration date changes. However, in the grand scheme of things, this is a minor issue.

“EBizCharge solved our credit card processing problems

Pros

After years of frustration dealing with mysterious fees, terrible service and being caught in a loop between the payment gateway and merchant processor, I reached a breaking point with my current processor. Determined to find a better solution, I explored various credit card processing software options. Eventually, I selected EBizCharge because of its seamless integration with Dynamics CRM and GP, and the potential time and cost savings it promised. I can proudly say that my decision has paid off! The functionality is unbelievably user-friendly, and it significantly reduces the time spent on processing for our employees. The customer service has been nothing short of amazing, with their consistent follow-through and support. As a result, I am a highly satisfied customer.

Cons

I am a content and satisfied customer.