EBizCharge

Good product once you get past onboarding process

Pros

EBizCharge functions excellently. We use SAP's DI API and the EBIZ API to process 60- to 70 web orders with CC authorizations into our SAP B1 system. The EBIZ backend API service allows us to capture CC payments through batch and single transaction processing within SAP. Additionally, we can issue CC refunds directly from our SAP application.

Cons

The onboarding team at EBIZ responded very slowly which causes significant delays for our web developer to receive the necessary information for implementing the EBIZ API on our site. Surprisingly, their accounting system began withdrawing funds from our bank account even before we processed any live charges.

Top Notch Customer Service

Pros

Their customer service is truly outstanding. The ease of use is another commendable aspect.

Cons

Honestly, it's hard to find any downsides. If I had to pick one, I would say the price. I wish it could be a bit more affordable.

Wish we had done it sooner!

Pros

The integration process was so smooth. The pre-installation training was excellent, and our queries were promptly and accurately addressed. Moreover, we even managed to save money on credit card fees. Both the sales team (shoutout to Bridget) and the installation team were fabulous to work with!

Cons

There's absolutely nothing I would change at this time. I have no complaints or suggestions for improvements.

value for money or no ?

Pros

Accepting transactions and promptly viewing them is hassle free. So far, the overall experience has been good.

Cons

I believe there is room for improvement in their technical support. It would be beneficial to implement a service ticket system for support requests.

If you're Canadian - DONT BOTHER - If you're American.. Still not advisable to use eBIZ

Pros

To be honest, there's hardly anything positive to say... This program has caused me so much stress and wasted so much of my time, even though I consider myself tech-savvy (not a computer programmer, but quite capable). I suppose the main advantage is its direct integration with QuickBooks. I also can't say I am "upset" about the monthly fees. However, considering all the issues I have encountered, I have requested several reimbursements but haven't received any yet.

Cons

Over a span of four months, eBiz allowed us to operate with a software version that couldn't accept postal codes, which was a significant issue for us being based in Canada. Setting up email templates for customer communication required me to dig deep into my memory and apply HTML coding skills I learned in high school. The software frequently caused glitches on my computer. The latest update managed to retain the subject line of my email templates but wiped out all the text, logo and information about the invoice. I have two separate EBiz accounts for my two different companies which results in seven individual login usernames and passwords. We received frequent complaints from customers that the "pay now" button wasn't functioning correctly. Furthermore, I had to sign a three-year contract with a substantial penalty for early termination. The list of issues goes on... but I am sure you understand the point I am making.

WORST CUSTOMER SUPPORT EVER!

Pros

In my limited experience with a couple of terrible customer service reps, I couldn't find any positives about this company.

Cons

I am very disappointed with the way this company treats its customers. They refuse to answer any questions and their behavior is absolutely terrible. Needless to say, I will never do business with them again.

Client Services

Pros

The client services team goes above and beyond to solve problems.

Cons

I don't have anything negative to contribute here. Why do you insist that I write something unfavorable?

CBS Customer Service

Pros

The installation process was so smooth and quick, and the software's usability is excellent. It required minimal training.

Cons

We have no complaints about the software whatsoever. It meets all our requirements and functions perfectly.

Ebiz has always been professional, prompt and easy to work

Pros

I've never encountered any issues or problems with this software, and it fills me with joy! On top of that, it has saved us money as well.

Cons

Since we use Sage accounting, whenever I upgrade Sage, I need to reinstall EBiz. However, the team at EBiz is always available and promptly assists me with the reinstallation. Their accessibility and productivity are commendable!

This software is very efficient

Pros

This software saves both time and money. It is highly efficient and allows me to multitask. It's simply the best for my business.

Cons

It would be great if the software had a more user-friendly interface. However, this shouldn't discourage anyone from getting the software as it still makes life easier!