Total 183 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

32%

3

Stars

8%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

CF

Clayton F.

Mid Market, 51-100 employees

5.0
January 2021

checklists keep my team aligned

Pros

Jolt's checklists help keep our whole team aligned making it easier for us to stay accountable and maintain a consistently higher level of performance.

Cons

I'll admit that adapting to the redesigned app is our biggest dislike as the team is resistant to change and that has been a bit of a hurdle, though I am confident they'll adapt in time. We also notice an occasional delay when tapping into the new app and attempting to print which is frustrating at moments. All that said, aside from these issues, we really do love Jolt and what it brings to our workflow.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

SB

Sam B.

Mid Market, 51-100 employees

4.0
January 2021

amazing tools, keeps managers on track

Pros

The website's editing tools are amazing as they make tailoring lists simple and quick. The feature that nudges managers to complete their assigned lists has been a real help too and I rely on the due date option a lot because it keeps me on track.

Cons

Whenever I am away from the app for several days it can take ages to resynchronize everything when I return which is frustrating. Lately the slider that showed swept items disappeared and I really miss having that visual cue so I wish they would bring it back. That bar made it much simpler for me to check during shifts who completed particular tasks on a list correctly so losing it has made follow-ups more awkward.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

HL

Harry L.

Human Resources, 51-100 employees

4.0
January 2021

Meets food safety and cleaning needs

Pros

For my team, this application meets our requirements for Food Safety Date Dots and also handles the cleaning checklists our staff needs.

Cons

I have noticed the printer tends to disconnect frequently which is frustrating when we're trying to get things done quickly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Mid Market, 51-100 employees

5.0
January 2021

Flexible lists for business needs

Pros

It is flexible for building lists and adapting to the specific needs of my business.

Cons

When I enter or switch between stores, the app suffers from long loading and constant updates which slows everything down noticeably.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A

Anonymous

Mid Market, 51-100 employees

5.0
January 2021

clear tasks, great notifications

Pros

What I appreciate is that it provides a clear route and allows tasks to be completed promptly everything is configured exactly the way we want it. I also really like the notifications.

Cons

However I keep having issues with it dropping the internet connection which has been extremely frustrating to deal with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

A

Anonymous

Mid Market, 51-100 employees

3.0
November 2020

Reliable reminders, lists archived without notice

Pros

I rely on Jolt to keep me honest about the routine tasks I do every day. It sends reminders to finish checklists, alerts me about completed or outstanding items and lets me create new checklists, snap photos, record videos and jot down notes. Best of all, everything is stored on Jolt's servers so I can log in and access it whenever I need to.

Cons

We've been hit by a frustrating change when Jolt rolled out updates to their platform and ended up archiving several of our lists making them unavailable from the front-end we normally use. Because the main thing we rely on Jolt for is keeping digital copies of lists that we can pull up whenever needed, having the company unilaterally decide to archive them made no sense to us. After several complaints from our team they did eventually restore the lists but that whole episode seriously soured the experience for us.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

7

J

Jake

Director of Business Development, 51-100 employees

5.0
November 2020

THE BEST IN THE GAME

Pros

The best part about Jolt is how easy it is to use.

Cons

No cons.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

AC

Alexander C

Owner , - employees

5.0
October 2020

Great for Operations

Pros

Jolt has easily streamlined our operations area. Its easy and intuitive

Cons

none.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

K

Kyle

Kitchen Director, - employees

5.0
September 2020

5/5

Pros

Labels are amazing. They save a lot of time and energy. Software is very easy to navigate.

Cons

No dislikes for me. Love it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

CA

Caprinia A.

Owner, 11-50 employees

4.0
August 2020

Excellent

Pros

The setup took a little bit of time, but once that was complete, the use of it is great! I love how modular it is. Time-stamps are wonderful.

Cons

The build-out for getting it functional was time-consuming.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

AH

Alejandro H

Encargado, N/A employees

4.0
August 2020

Ease of use

Pros

Jolt is best for everyday activities. Its easy and the customer staff is the best ever.

Cons

Customization is complicated and not possible in many areas.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

MS

Michael S

Food and Beverage Front of House Manager, 51-100 employees

4.0
July 2020

We really needed this software

Pros

Jolt has made scheduling so simple for us. Many other tasks are simplified with the help of Jolt.

Cons

Sending something to an individual employee is not possible so the message goes to the entire staff.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Mid Market, 51-100 employees

2.0
July 2020

complex manual staff scheduling

Pros

When I first started using it, it felt fine and had all the features I needed to get going.

Cons

What really bothers me is how complex it gets to schedule large numbers of staff because I have to enter each person manually every single week which is tedious.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

6

Functionality

4

JP

Jake P

Director of Business Development, 51-100 employees

5.0
April 2020

No better software than Jolt

Pros

So so so easy to use honestly. Absolutely in love.

Cons

No drawbacks. Highly recommended.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

DP

Dusty P.

Small Business, 51-100 employees

5.0
February 2020

Paperless checklists manage our communication

Pros

The checklist and label-printing features are the best but what really stands out to me is how we've used the lists to go almost entirely paperless for our communications and requests. We used to have paper notes scattered everywhere that would disappear or never get acted on and that was a constant headache. Now, if something needs a leader's attention there's a list for it. Need a uniform? Fill out the list and it gets emailed to whoever handles uniforms. If a piece of equipment needs servicing, there's a specific list for that too. The team knows they can jump into Jolt and have issues addressed quickly. Our requests are funneled straight to the right person without delay. Overall our communication has been organized and we no longer worry about lost paper or missed tasks.

Cons

I found the initial setup a bit tedious and somewhat intimidating. Getting everything configured at the start can take time and the onboarding process could be more user friendly..

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

10

EH

Elizabeth H.

Small Business, 51-100 employees

4.0
November 2019

Easy scheduling with mobile app

Pros

This is incredibly easy to use and has really simplified scheduling especially when dealing with a number of employees. I also like that multiple admins and users can be set up. My workplace also values that there's a mobile app! We bring on a lot of students and when I tell them they can check their shifts right from their phones, they always seem genuinely pleased.

Cons

Well I have noticed that sometimes emails fail to send, even after I have posted the schedule. It would be much better if staff could create their own usernames and passwords and simply enter an employer code which would make the invitation email less of a hassle than it has been for us in the past.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
October 2019

Tracks who completed each task

Pros

One thing I like is that the app keeps a record of who completed each task and requires a login to confirm the employee's identity. It also lets me scan barcodes and QR codes and can use photo verification depending on how I configure it.

Cons

I find myself having to reload the app all the time because it tends to glitch which forces employees to quit the app and launch it again to continue from where they stopped.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

F

freddy

Marketing agency owner, 1-10 employees

5.0
October 2019

Love this software

Pros

I have had a great experience with jolt. Absolutely amazing and professional features.

Cons

No bad remarks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

C

Candace

Assistant Manager Guest Services, 51-100 employees

3.0
October 2019

So useful

Pros

I love its scheduling tools. You can simply schedule tasks and Jolt will send you reminders of those tasks.

Cons

When it texts you your schedule, it doesnt come in one text but is broken down in 2-3 which is annoying.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

SM

Sydney M.

Small Business, 51-100 employees

3.0
October 2019

Easy shift swapping, app occasionally crashed

Pros

It is pretty simple to drop shifts and pick up extra ones and I could always check when I was scheduled.

Cons

Occasionally the app crashed and locked me out along with others and I found that incredibly frustrating.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

6