Ordway Reviews
11 Review(s)
softwareOverall Rating
4.8
11 Review(s)
Rating Distribution
5
(10)
4
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.8
11 Review(s)
Rating Distribution
5
(10)
4
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Too expensive for functionality
Too expensive for functionality
Pros
At Ordway, the team is friendly, and I appreciate the effective pro rating feature.
Cons
Integrating it with our accounting system proved difficult and we found it pricey for its capabilities.
Ease of use
4
Value for money
2
Customer Support
5
Functionality
5
diane
Information Services, 51-100 employees
More than a year
March 2022
Solution to our billing woes
Solution to our billing woes
Pros
Zuora's usage-based billing structure posed challenges for us, but Ordway understood our struggles and proposed a setup that precisely meets our needs. Our invoice timing has shifted from the third week to the first, and we're preparing to integrate Salesforce and our usage data. The interface is intuitive and straightforward to grasp.
Cons
While some reporting features are still under development, Ordway offers a flexible custom reporting module that meets most of my needs. They've also added several reports we use to their upcoming reporting updates.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Conor
Financial Services, 51-100 employees
Less than 6 months
March 2020
Flexible billing system that can handle complex pricing structures
Flexible billing system that can handle complex pricing structures
Pros
Our business model involves dynamic pricing tiers based on employee count and assets managed, which change frequently as we scale. Syncing our systems with billing operations is no longer a concern. Given our rapid growth and high volume, managing this manually would be impractical. Thanks to Ordway, we've streamlined our processes significantly. Their customer success team efficiently handled historical data and contract configurations, enabling us to go live in weeks rather than months.
Cons
Initially, the reporting dashboards and functions didn't quite fit our business model, though they've improved over time. While direct integration with our accounting system wasn't available initially, uploading CSV files has made it easy to keep both systems synchronized. Full integration is slated for this year (2019).
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Dave
Financial Services, 51-100 employees
Less than a year
June 2019
Powerful and flexible billing and revenue recognition software
Powerful and flexible billing and revenue recognition software
Pros
Ordway offers extensive configurability and adaptability, empowering me to customize workflows and enhance my customers' billing experiences beyond standard setups.
Cons
Like any new product, there are additional features we'd like to see. Ordway has rolled out many new features since I started using it, and they've been responsive to my feature requests, either implementing them or suggesting viable workarounds.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Information Technology and Services, 51-100 employees
Less than a year
May 2019
Very happy with switch to Ordway
Very happy with switch to Ordway
Pros
Managing accounting treatments for our complex business was a challenge. Ordway consolidated our recurring subscription fees, installation costs, usage charges, and professional services into a unified platform. Now, revenue recognition templates automate what used to take hours, allowing me to focus on strategic priorities.
Cons
Transitioning from Recurly, which had a very user-friendly UI, took some adjustment to Ordway's platform. However, they're receptive to feedback, and we've already noticed updates.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hannah
Computer Software, 11-50 employees
Less than 6 months
May 2019
Invoicing in arrears based on monthly orders billed to corporate client
Invoicing in arrears based on monthly orders billed to corporate client
Pros
Previously, compiling invoices for our corporate wellness programs was time-consuming. With Ordway, invoices are generated automatically as orders come in, saving us valuable time.
Cons
Nothing to complain about, it's been a lifesaver. They've been exceptionally responsive to our feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Neil
Computer Software, 1-10 employees
Less than a year
May 2019
Using Ordway billing with Stripe saved us time and money
Using Ordway billing with Stripe saved us time and money
Pros
Utilizing Stripe for payment processing, integrating it seamlessly with Ordway has automated a critical aspect of our business. As a SaaS company, partnering with specialized providers like Ordway and Stripe is crucial for optimizing our operations.
Cons
From my perspective, it's performing adequately. Although my team finds it challenging to remember procedures since they're not in the system frequently, Ordway's support team is always accessible and helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Simon
Hospital & Health Care, 51-100 employees
More than a year
May 2019
Ordway simplified our billing
Ordway simplified our billing
Pros
Ordway handles complex billing scenarios with ease, integrates smoothly with our applications, and automates multiple processes, with ongoing potential for further enhancements. Their team's attention, dedication, and responsiveness are exemplary.
Cons
Flexibility can lead to complexity, so it's important to approach implementation thoughtfully.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Omri
Real Estate, 11-50 employees
More than a year
May 2019
A Very Flexible Billing Platform!
A Very Flexible Billing Platform!
Pros
As a SaaS business, our varied billing plan structures require customization. Ordway tailored their system to accommodate all our needs, enhancing the detail and clarity of our monthly invoices. By automating our billing complexities, I now have more time for strategic initiatives.
Cons
As an early adopter, subscription analytics and dashboard metrics for easy reporting and cohort analysis were initially lacking.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Susan
Real Estate, 51-100 employees
More than a year
April 2019
Great Billing/Revenue Software and Awesome Customer Service
Great Billing/Revenue Software and Awesome Customer Service
Pros
The Ordway team is fantastic. Their platform ensures we never have to worry about invoicing or revenue recognition, even as we scale or undergo financial audits.
Cons
Everything has functioned smoothly so far. When we identify minor improvements we'd like, the team promptly adds them to their development queue and provides hands-on assistance until they're ready.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
March 2019
Amazing Billing Platform
Amazing Billing Platform
Pros
Our in-house billing system wasn't equipped for our growing complexity. Ordway's API allowed us to automate processes we couldn't handle alone, with excellent support and documentation ensuring smooth integration and maintenance.
Cons
No major issues come to mind. The support provided for handling the intricacies of our billing scenarios was excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aditya
Real Estate, 11-50 employees
More than a year
March 2019
Filters
Sort by:
Too expensive for functionality
Too expensive for functionality
Pros
At Ordway, the team is friendly, and I appreciate the effective pro rating feature.
Cons
Integrating it with our accounting system proved difficult and we found it pricey for its capabilities.
Ease of use
4
Value for money
2
Customer Support
5
Functionality
5
diane
Information Services, 51-100 employees
More than a year
March 2022
Solution to our billing woes
Solution to our billing woes
Pros
Zuora's usage-based billing structure posed challenges for us, but Ordway understood our struggles and proposed a setup that precisely meets our needs. Our invoice timing has shifted from the third week to the first, and we're preparing to integrate Salesforce and our usage data. The interface is intuitive and straightforward to grasp.
Cons
While some reporting features are still under development, Ordway offers a flexible custom reporting module that meets most of my needs. They've also added several reports we use to their upcoming reporting updates.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Conor
Financial Services, 51-100 employees
Less than 6 months
March 2020
Flexible billing system that can handle complex pricing structures
Flexible billing system that can handle complex pricing structures
Pros
Our business model involves dynamic pricing tiers based on employee count and assets managed, which change frequently as we scale. Syncing our systems with billing operations is no longer a concern. Given our rapid growth and high volume, managing this manually would be impractical. Thanks to Ordway, we've streamlined our processes significantly. Their customer success team efficiently handled historical data and contract configurations, enabling us to go live in weeks rather than months.
Cons
Initially, the reporting dashboards and functions didn't quite fit our business model, though they've improved over time. While direct integration with our accounting system wasn't available initially, uploading CSV files has made it easy to keep both systems synchronized. Full integration is slated for this year (2019).
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Dave
Financial Services, 51-100 employees
Less than a year
June 2019
Powerful and flexible billing and revenue recognition software
Powerful and flexible billing and revenue recognition software
Pros
Ordway offers extensive configurability and adaptability, empowering me to customize workflows and enhance my customers' billing experiences beyond standard setups.
Cons
Like any new product, there are additional features we'd like to see. Ordway has rolled out many new features since I started using it, and they've been responsive to my feature requests, either implementing them or suggesting viable workarounds.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Information Technology and Services, 51-100 employees
Less than a year
May 2019
Very happy with switch to Ordway
Very happy with switch to Ordway
Pros
Managing accounting treatments for our complex business was a challenge. Ordway consolidated our recurring subscription fees, installation costs, usage charges, and professional services into a unified platform. Now, revenue recognition templates automate what used to take hours, allowing me to focus on strategic priorities.
Cons
Transitioning from Recurly, which had a very user-friendly UI, took some adjustment to Ordway's platform. However, they're receptive to feedback, and we've already noticed updates.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hannah
Computer Software, 11-50 employees
Less than 6 months
May 2019
Invoicing in arrears based on monthly orders billed to corporate client
Invoicing in arrears based on monthly orders billed to corporate client
Pros
Previously, compiling invoices for our corporate wellness programs was time-consuming. With Ordway, invoices are generated automatically as orders come in, saving us valuable time.
Cons
Nothing to complain about, it's been a lifesaver. They've been exceptionally responsive to our feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Neil
Computer Software, 1-10 employees
Less than a year
May 2019
Using Ordway billing with Stripe saved us time and money
Using Ordway billing with Stripe saved us time and money
Pros
Utilizing Stripe for payment processing, integrating it seamlessly with Ordway has automated a critical aspect of our business. As a SaaS company, partnering with specialized providers like Ordway and Stripe is crucial for optimizing our operations.
Cons
From my perspective, it's performing adequately. Although my team finds it challenging to remember procedures since they're not in the system frequently, Ordway's support team is always accessible and helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Simon
Hospital & Health Care, 51-100 employees
More than a year
May 2019
Ordway simplified our billing
Ordway simplified our billing
Pros
Ordway handles complex billing scenarios with ease, integrates smoothly with our applications, and automates multiple processes, with ongoing potential for further enhancements. Their team's attention, dedication, and responsiveness are exemplary.
Cons
Flexibility can lead to complexity, so it's important to approach implementation thoughtfully.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Omri
Real Estate, 11-50 employees
More than a year
May 2019
A Very Flexible Billing Platform!
A Very Flexible Billing Platform!
Pros
As a SaaS business, our varied billing plan structures require customization. Ordway tailored their system to accommodate all our needs, enhancing the detail and clarity of our monthly invoices. By automating our billing complexities, I now have more time for strategic initiatives.
Cons
As an early adopter, subscription analytics and dashboard metrics for easy reporting and cohort analysis were initially lacking.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Susan
Real Estate, 51-100 employees
More than a year
April 2019
Great Billing/Revenue Software and Awesome Customer Service
Great Billing/Revenue Software and Awesome Customer Service
Pros
The Ordway team is fantastic. Their platform ensures we never have to worry about invoicing or revenue recognition, even as we scale or undergo financial audits.
Cons
Everything has functioned smoothly so far. When we identify minor improvements we'd like, the team promptly adds them to their development queue and provides hands-on assistance until they're ready.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
March 2019
Amazing Billing Platform
Amazing Billing Platform
Pros
Our in-house billing system wasn't equipped for our growing complexity. Ordway's API allowed us to automate processes we couldn't handle alone, with excellent support and documentation ensuring smooth integration and maintenance.
Cons
No major issues come to mind. The support provided for handling the intricacies of our billing scenarios was excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aditya
Real Estate, 11-50 employees
More than a year
March 2019