Ordway

Too expensive for functionality

Pros

At Ordway, the team is friendly, and I appreciate the effective pro rating feature.

Cons

Integrating it with our accounting system proved difficult and we found it pricey for its capabilities.

Solution to our billing woes

Pros

Zuora's usage-based billing structure posed challenges for us, but Ordway understood our struggles and proposed a setup that precisely meets our needs. Our invoice timing has shifted from the third week to the first, and we're preparing to integrate Salesforce and our usage data. The interface is intuitive and straightforward to grasp.

Cons

While some reporting features are still under development, Ordway offers a flexible custom reporting module that meets most of my needs. They've also added several reports we use to their upcoming reporting updates.

Flexible billing system that can handle complex pricing structures

Pros

Our business model involves dynamic pricing tiers based on employee count and assets managed, which change frequently as we scale. Syncing our systems with billing operations is no longer a concern. Given our rapid growth and high volume, managing this manually would be impractical. Thanks to Ordway, we've streamlined our processes significantly. Their customer success team efficiently handled historical data and contract configurations, enabling us to go live in weeks rather than months.

Cons

Initially, the reporting dashboards and functions didn't quite fit our business model, though they've improved over time. While direct integration with our accounting system wasn't available initially, uploading CSV files has made it easy to keep both systems synchronized. Full integration is slated for this year (2019).