Ordway

Too expensive for functionality

Pros

At Ordway, the team is friendly, and I appreciate the effective pro rating feature.

Cons

Integrating it with our accounting system proved difficult and we found it pricey for its capabilities.

Solution to our billing woes

Pros

Zuora's usage-based billing structure posed challenges for us, but Ordway understood our struggles and proposed a setup that precisely meets our needs. Our invoice timing has shifted from the third week to the first, and we're preparing to integrate Salesforce and our usage data. The interface is intuitive and straightforward to grasp.

Cons

While some reporting features are still under development, Ordway offers a flexible custom reporting module that meets most of my needs. They've also added several reports we use to their upcoming reporting updates.

Flexible billing system that can handle complex pricing structures

Pros

Our business model involves dynamic pricing tiers based on employee count and assets managed, which change frequently as we scale. Syncing our systems with billing operations is no longer a concern. Given our rapid growth and high volume, managing this manually would be impractical. Thanks to Ordway, we've streamlined our processes significantly. Their customer success team efficiently handled historical data and contract configurations, enabling us to go live in weeks rather than months.

Cons

Initially, the reporting dashboards and functions didn't quite fit our business model, though they've improved over time. While direct integration with our accounting system wasn't available initially, uploading CSV files has made it easy to keep both systems synchronized. Full integration is slated for this year (2019).

Powerful and flexible billing and revenue recognition software

Pros

Ordway offers extensive configurability and adaptability, empowering me to customize workflows and enhance my customers' billing experiences beyond standard setups.

Cons

Like any new product, there are additional features we'd like to see. Ordway has rolled out many new features since I started using it, and they've been responsive to my feature requests, either implementing them or suggesting viable workarounds.

Very happy with switch to Ordway

Pros

Managing accounting treatments for our complex business was a challenge. Ordway consolidated our recurring subscription fees, installation costs, usage charges, and professional services into a unified platform. Now, revenue recognition templates automate what used to take hours, allowing me to focus on strategic priorities.

Cons

Transitioning from Recurly, which had a very user-friendly UI, took some adjustment to Ordway's platform. However, they're receptive to feedback, and we've already noticed updates.

Invoicing in arrears based on monthly orders billed to corporate client

Pros

Previously, compiling invoices for our corporate wellness programs was time-consuming. With Ordway, invoices are generated automatically as orders come in, saving us valuable time.

Cons

Nothing to complain about, it's been a lifesaver. They've been exceptionally responsive to our feedback.

Using Ordway billing with Stripe saved us time and money

Pros

Utilizing Stripe for payment processing, integrating it seamlessly with Ordway has automated a critical aspect of our business. As a SaaS company, partnering with specialized providers like Ordway and Stripe is crucial for optimizing our operations.

Cons

From my perspective, it's performing adequately. Although my team finds it challenging to remember procedures since they're not in the system frequently, Ordway's support team is always accessible and helpful.

Ordway simplified our billing

Pros

Ordway handles complex billing scenarios with ease, integrates smoothly with our applications, and automates multiple processes, with ongoing potential for further enhancements. Their team's attention, dedication, and responsiveness are exemplary.

Cons

Flexibility can lead to complexity, so it's important to approach implementation thoughtfully.

A Very Flexible Billing Platform!

Pros

As a SaaS business, our varied billing plan structures require customization. Ordway tailored their system to accommodate all our needs, enhancing the detail and clarity of our monthly invoices. By automating our billing complexities, I now have more time for strategic initiatives.

Cons

As an early adopter, subscription analytics and dashboard metrics for easy reporting and cohort analysis were initially lacking.

Great Billing/Revenue Software and Awesome Customer Service

Pros

The Ordway team is fantastic. Their platform ensures we never have to worry about invoicing or revenue recognition, even as we scale or undergo financial audits.

Cons

Everything has functioned smoothly so far. When we identify minor improvements we'd like, the team promptly adds them to their development queue and provides hands-on assistance until they're ready.