PaySimple Reviews

Pros

Throughout these years, the portal has generally functioned well and we never faced major issues, even in the past.

Cons

The quality of customer service is getting worse day by day. Despite being a user of the product for over 15 years, it has become difficult to connect with a customer representative. Opening a ticket results in a 4 to 5 day delay in receiving a reply, and even then, the solution provided is often inadequate. I have also noticed a recent increase in rudeness from the customer service team.

Pros

PaySimple has become my favorite payment solution as it revolutionize the way my business operates. I am particularly fond of the seamless integration of payment processing, online invoicing and reporting. With PaySimple, I can conveniently accept various payment options like credit cards and electronic payments, which not only benefits my customers but also increases my revenue streams. The user-friendly design of the platform allows me to maintain a polished and efficient billing process by easily creating and sending professional invoices. Moreover, PaySimple's comprehensive reporting and analytics tools provide valuable insights into my company's financial status which empowers me to make informed decisions and enhance my operations.

Cons

While my overall experience with PaySimple has been wonderful, the pricing structure is my least favorite aspect. I have discovered that compared to other payment solution providers, PaySimple's pricing plans are a bit too expensive. As a small business owner focused on minimizing expenses, this can be a concern. Despite the platform's excellent features and functionality, the price may pose challenges for companies on tight budgets.

Pros

It is without a doubt a modern payment method for paying employees.

Cons

There have been instances of system failures due to inadequate internet connectivity which results in delayed payments.

Pros

PaySimple has simplified the billing process for me and made it incredibly easy to send invoices to my clients. I also like how it automatically generates invoices once the template is set up. It is an efficient and time-saving software!

Cons

Not everyone in my organization and among my clientele is familiar with PaySimple. They are used to using software like QuickBooks and PayPal for payments, which can occasionally cause issues.

Pros

This software is user-friendly and easy to set up. Although I manually enter the information from PaySimple into our customer tracking and accounting software, using PaySimple itself is easy.

Cons

It would be helpful if the software could differentiate between credit and debit cards to avoid potential legal complications arising from the differences between the two.

Pros

During the configuration process, I received quick and helpful instructions. Ever since we started accepting online payments from our clients, we have noticed increased traffic, which has greatly supported our marketing efforts towards our website.

Cons

Unfortunately, we encountered a restriction where credit card purchases couldn't be limited to just one item. While credit card payments are accepted for appraisals, they are not allowed for mortgages.

Pros

The ease of use is exceptional! I also like receiving monthly reports and the fact that I able to locate my points of sales without a hassle.

Cons

Honestly, I haven't experienced any issues. The software is pretty easy to use.

Pros

ACH processing is very easy to use. The reports provided are useful and easy to understand.

Cons

Trying to connect PaySimple to QuickBooks turned out to be a nightmare.

Pros

The software is highly intuitive. I can easily find whatever I need to do without anything being buried.

Cons

The pricing is a bit high. I did compare it to another option that would have been $30 per month, but I ultimately chose PaySimple due to familiarity.

Pros

Processing payments with this software is super easy. Even though I hadn't used it before my current position, it was a smooth process to understand and learn. The user-friendly interface makes it simple to keep track of payments.

Cons

I haven't come across any missing features or issues related to this software.

Pros

I really love the option to track all payments and create graphical comparisons of my payment durations on a monthly basis. The app is user-friendly and very easy to comprehend.

Cons

The customer service is too bad. It is nearly impossible to speak with a customer representative, even with the paging service in place.