PaySimple
Last Updated
Key Takeaways
Generated from the text of customer reviews
PaySimple is a cloud-based payment and billing platform that works best for small, service-based businesses to manage recurring payments and invoices. Users often praise the platform for its low rates for credit card and ACH payment acceptance. However, it can be complex to collect user-entered recurring payments. Recently, it expanded its developer platform with API 5 as the beta version and added hosted payment links to the integration options.
Our Verdict
PaySimple is a payment management platform that helps service-based businesses manage billing, recurring payments, and customer transactions. Its pricing is structured around payment processing requirements, making the overall cost dependent on usage and selected services. We recommend PaySimple for small to midsize service-based businesses, particularly those in professional services and wellness, seeking to simplify payment collection and recurring billing.
PaySimple Specifications
- Billing and Invoicing
- Customizable Reports
- Cash Flow Management
- Alerts/Notifications
What Is PaySimple?
PaySimple is a cloud-based payment and billing software for service-based businesses and software companies that need to collect and manage customer payments. The company was founded in 2006 and later acquired by EverCommerce.
Its essential features cover credit card and Automated Clearing House (ACH) payment processing, recurring billing, online invoicing, customer management, and business reporting. Business owners can accept payments online, and in person. Moreover, the software offers an Android and iOS mobile application without signing long-term contracts.
What Is PaySimple Best For?
PaySimple stands out for its integrated payment solution that is specifically for SaaS companies that want payment processing within their software. Companies can connect through PaySimple’s RESTful APIs or use hosted checkout options, such as hosted forms or embedded payment buttons. It also supports major credit cards and ACH payments. Furthermore, companies can use WebHooks to send event updates between PaySimple and the connected application. This helps developers limit repeated API requests.
How Much Does PaySimple Cost?
PaySimple pricing starts at $79.95/month that includes all features. Moreover, the platform offers custom pricing according to business requirements.
Apart from the base price, businesses should consider the following additional estimated costs:
- Implementation: Typically estimated at $500–$2,500+ for account setup, payment gateway configuration, merchant onboarding, and deployment support
- Payment Processing: Generally estimated at 2.90% + $0.30/credit card transaction, while ACH/eCheck transactions may start around 1.00% + $0.30/transaction
- Training And Onboarding: Usually estimated at $250–$1,000+ for staff onboarding, payment processing training, invoicing guidance, and platform best-practice support
- Customization And Configuration: Typically ranges from $500–$2,500+ for customized payment workflows, recurring billing configuration, integrations, reporting setup, and business-specific settings
- Additional Transaction Fees: Organizations may incur extra costs for chargebacks, ACH returns, PCI non-compliance, batch processing, card-on-file services, and other payment-related services
Disclaimer: The pricing is subject to change.
PaySimple Integrations
The software connects with the following third-party applications and tools, such as:
How Does PaySimple Work?
Here is how to get started with PaySimple:
- Log in to your PaySimple account using your registered email address and password
- Add customer information, including the contact and payment details needed to process transactions or create billing schedules
- Collect the customer's authorization before setting up recurring credit card payments, and retain the authorization for your records
- Schedule recurring billing by selecting the start date, billing frequency, payment amount, and schedule end date when applicable
- Create an electronic invoice by adding customer details, payment terms, line items, applicable fees or discounts, and supporting attachments
- Preview the invoice, select the required recipients, send it, and track whether the customer has received, viewed, or paid it
- Open the eCommerce tab to create a Buy Now Button, select the associated item, customize the button, and generate its embed code for your website
Who Is PaySimple For?
The software is suitable across various industries and sectors, including:
- Healthcare
- Fitness and wellness
- Home and field services
PaySimple Use Cases
Based on PaySimple features and user reviews, we identified several situations where the platform is a good fit:
Service Businesses Dealing With Overdue Client Payments
Service businesses can face cash flow pressure when customers take a long time to settle outstanding invoices. This can lead to a high volume of overdue receivables while relying heavily on mailed checks. PaySimple helps businesses collect payments through multiple channels, online, phone, and electronic invoicing. This helps reduce the time between service completion and payment collection.
Small Practices Managing Monthly Billing With Limited Staff
Independent practices find recurring patient billing difficult when administrative responsibilities fall on a small team. For instance, a physician handled billing without a dedicated billing employee. PaySimple helps solve this problem by automating scheduled monthly charges. This helps practices spend less time manually collecting the same patient fees each month.
Home Service Businesses Moving Beyond Paper Checks
Home service companies encounter payment delays when customers primarily pay by check after a job is completed. For instance, a service provider wanted to offer electronic payment methods alongside its existing collection process. PaySimple supports ACH, credit card, and debit card payments, which can give customers more ways to settle invoices.
Subscription Businesses Managing Repeat Customer Charges
Membership and subscription businesses often need to collect the same customer charges at regular intervals. Manually requesting each payment can add administrative work as the customer base grows. PaySimple combines initial online payment capture with automated recurring charges. This helps subscription businesses collect repeat customer payments on schedule without manual intervention.
Is PaySimple Right For You?
If your business handles customer cards or bank details, whether through recurring billing, online invoices, or in-person terminal, PaySimple is a suitable fit. The platform stores sensitive information, including bank accounts and credit card data in an encrypted form, using 256-bit encryption on its website and hosted payment forms.
The payment processing meets PCI-DSS standards and holds SOC Type 2 certification covering security, availability, and processing integrity. It avoids storing CVV2 codes or swiped card track data, which can lower the amount of sensitive information kept on file.
Still doubtful if PaySimple is the right fit for your team? Contact us at (661) 384‑7070 for further assistance.
PaySimple Features
Recurring Billing
The recurring billing allows business owners to collect customer payment details once and set up automatic charges going forward. Payments can be scheduled through online, in-person, or mobile channels, depending on how business collects payment information. Businesses can see predictable cash flow and fewer missed payments over time. This helps service providers with recurring memberships and spend less time reminding customers to pay.
Customer Portal
PaySimple features a self-service online customer portal through which customers can log in to view the account, update payment methods, and pay outstanding balances. The portal is PCI-DSS compliant, which supports business owners in protecting sensitive card and personal data. Since customers can manage their accounts, businesses spend less time answering routine billing questions. Moreover, business owners can apply their own branding, including logo, and color scheme to the portal without developer support.
Online Invoicing
With PaySimple software, businesses can send professional, branded invoices by email and accept credit card, debit card, or ACH payments directly from them. Saved customer details and frequently billed items can speed up the process of creating a new invoice for each billing cycle. Automatic payment reminders and optional late fees can help lower the number of missed or delayed payments. As a result, business owners find it easier to track outstanding balances without switching between separate systems.
Business Insights And Reporting
Its reporting tools give access to real-time data on sales, customer activity, and payments. Reports can be customized, which help owners focus on specific metrics that matter for their business. This visibility can support better forecasting, since owners are able to review trends in cash flow and revenue over a chosen period. Because insights are available on mobile devices, business owners can check their finances even while away from the office.
Pros And Cons of PaySimple
Pros
Multiple payment options support business growth
Automated recurring billing reduces manual follow-ups and helps businesses collect regular payments on time
Responsive customer support resolve payment questions
Helps save on payment processing with low rates for credit card and ACH transactions
Centralized customer management keeps customer details and payment histories accessible in one place, improving account tracking
Cons
Complex payment-form setup can require extra troubleshooting
Offers limited details on why a bounced or returned check was declined
Session timeouts without adequate warnings can cause users to lose unsaved invoice work
PaySimple Reviews
Total 11 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars82%
4
Stars9%
3
Stars0%
2
Stars9%
1
Stars0%
Share your experience
IT, 11-50 employees
More than a year
“Worst Customer Support”
Pros
Throughout these years, the portal has generally functioned well and we never faced major issues, even in the past.
Cons
The quality of customer service is getting worse day by day. Despite being a user of the product for over 15 years, it has become difficult to connect with a customer representative. Opening a ticket results in a 4 to 5 day delay in receiving a reply, and even then, the solution provided is often inadequate. I have also noticed a recent increase in rudeness from the customer service team.
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
2
Functionality
4
Small Business, 11-50 employees
Less than a year
“Benefits of using paysimple”
Pros
It is without a doubt a modern payment method for paying employees.
Cons
There have been instances of system failures due to inadequate internet connectivity which results in delayed payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Engineering, 101-500 employees
More than a year
“Agrxis Review on PaySimple”
Pros
PaySimple has become my favorite payment solution as it revolutionize the way my business operates. I am particularly fond of the seamless integration of payment processing, online invoicing and reporting. With PaySimple, I can conveniently accept various payment options like credit cards and electronic payments, which not only benefits my customers but also increases my revenue streams. The user-friendly design of the platform allows me to maintain a polished and efficient billing process by easily creating and sending professional invoices. Moreover, PaySimple's comprehensive reporting and analytics tools provide valuable insights into my company's financial status which empowers me to make informed decisions and enhance my operations.
Cons
While my overall experience with PaySimple has been wonderful, the pricing structure is my least favorite aspect. I have discovered that compared to other payment solution providers, PaySimple's pricing plans are a bit too expensive. As a small business owner focused on minimizing expenses, this can be a concern. Despite the platform's excellent features and functionality, the price may pose challenges for companies on tight budgets.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does PaySimple offer an API?
Yes, PaySimple software offers an API.
What language does PaySimple support?
The platform supports the English language.
What other apps does PaySimple integrate with?
PaySimple integrates with various third-party tools and applications, including Constant Contract, MailChimp, and WebHooks.
Does PaySimple offer a mobile app?
Yes, the software offers a dedicated mobile app for Android and iOS users.
What types of pricing plans does PaySimple offer?
PaySimple pricing starts at $79.95/month that includes all features. Moreover, the platform offers custom pricing for customizations and add-ons according to business requirements. Contact us for a personalized PaySimple price quote.
Who are the typical users of PaySimple?
The software serves the following industries and sectors: healthcare, fitness and wellness, and home and field services.
What level of support does PaySimple offer?
PaySimple offers support through phone, email, ticket system, and a knowledge hub.