Quickbooks Online Reviews

Pros

Automated bank feeds combined with reliable cloud access make real-time expense tracking much more efficient. It has noticeably simplified our invoicing workflow and made bank reconciliation far more organized.

Cons

One frustration is that the navigation and menus get redesigned often which can be confusing. The pricing has gone up quite a bit and some advanced tools are locked behind a separate expensive upgrade. On top of that loading times can be slow at times.

Pros

It covers pretty much everything we need for our financial work in one place. It's dependable, worth the price and the recent updates have noticeably reduced the time it takes to process transactions. The reporting tools are also very useful and give us the information we need.

Cons

Getting started with it can be a bit challenging if nobody explains how the company's setup and organization were originally structured. I'd also really like to see more report customization built directly into the software instead of having to export reports and reformat them separately.

Pros

Using this app almost every other week as a customer, it has been really impressive and very simple to navigate.

Cons

The invoicing part does take a while and I do wish it were faster since it can take some time to finish.

Pros

This tool helps me keep track of the money coming into and going out of my nonprofit organization.

Cons

I honestly cannot think of anything I dislike since it does everything I need it to do.

Pros

It gets the job done. After the initial setup, handling the usual day to day tasks is pretty easy and being able to sign in from anywhere without dealing with installations or file transfers is a big plus.

Cons

The mobile app is where it falls short. More than once, I went to do something basic on my phone like and it simply wasn't available. That meant opening the website in a browser or waiting until I could get back to my computer. Since it's a cloud-based product, I really don't understand why the app still feels like a stripped-down version.

Pros

I would say it is still the best software I have relied on for years and I fully expect to keep using it for as long as I can.

Cons

Honestly I have no complaints. Their customer service is excellent and the software is efficient when it comes to getting things done fast.

Pros

QuickBooks Online keeps invoices, expenses and overall finances much more organized and it's simple to work with. Being able to access it from anywhere makes it especially convenient.

Cons

A few of the more advanced tools do take some time to learn and the subscription price can feel a little expensive for smaller businesses.

Pros

One thing that appealed to me was the range of options available. It works as a cloud-based platform you can access through web browsers and mobile apps, QuickBooks Solopreneur is a simpler and more affordable choice for freelancers and self-employed users and QuickBooks Desktop Enterprise is a locally installed, more advanced system built for larger businesses with complex inventory needs.

Cons

It worked fairly well overall but there were quite a few bugs. They pushed a lot of updates yet the issue still hasn't really gone away. If they manage to fix that, it would be an awesome product.

Pros

Just last Tuesday, I was able to reconcile four separate accounts for our equipment suppliers and ore buyers without touching a spreadsheet once. The bank feeds bring everything in automatically and matching invoices to payments usually takes only a couple of clicks each.

Cons

One frustration is that the mobile app can be slow when trying to capture receipts for fuel purchases or equipment repairs especially in places with weak signal. Also I wish expense categories were more flexible for mining-related costs like extraction permits and geological surveys, instead of having to build out a bunch of subcategories by hand.

Pros

Getting started with it felt very natural. The layout made sense right away it was easy to work through and learning how to use the system didn't take much effort at all.

Cons

There were moments when it asked for too much information. The number of questions sometimes felt excessive and ended up slowing the whole process down.

Pros

This tool makes it much simpler to manage finances and keep accounting information organized in one place. What I like most is how easy it is to track income, expenses and overall financial activity. The reports are also really useful for getting a clearer picture of the business's financial health.

Cons

It can take a little while to fully understand all the features and set the platform up according to the company's needs. Some of the more advanced tools may also feel a bit complicated for beginners.

Pros

Because it is so widely used, most people already know their way around it. We expected moving from QuickBooks Desktop to QuickBooks Online to be a smooth switch but that was not the case at all. They are really two different products.

Cons

A big problem for us is being forced to connect our bank account or risk having payroll shut down. On top of that QuickBooks stepping in to pay our taxes seems like a serious overreach. We already work with an accountant and tax professional we trust and that is not a role QuickBooks should be taking on. A payment that should have gone toward our payroll taxes through the vendor we chose appeared on our statement instead as a payment to Intuit, not as a tax payment. Now QuickBooks Online/Intuit is also being tied in with another company called Mineral and they are pushing HR services on us with messages saying things like Mineral Intelligence monitors your company profile and thanking us for being a Mineral customer even though we never signed up for Mineral.

Pros

Keeping up with invoices, expenses and overall business finances has become much more manageable with it. Having access to everything from anywhere is a huge benefit since I am not tied to one specific computer. The dashboard starts to make sense once you've spent a little time learning it and the reporting tools save a lot of time compared with handling everything manually.

Cons

The monthly price can start to feel expensive especially when you need additional features or more than one user. Some areas of the system seem more complicated than necessary and tracking down certain settings can be frustrating. Every now and then updates also move things around which gets annoying when you're already used to a particular workflow.

Pros

It's definitely quicker than doing bookkeeping on paper and it does keep track of sales tax. Another useful part is that my CPA can log in directly. Beyond that I am honestly having a hard time coming up with many positives.

Cons

To me it looks like it was built with very little thought for the actual end user. Updates happen all the time, usually without any warning and they're often packed with errors. On top of that those changes are forced on you whether they're relevant to your workflow or not.

Pros

With the online version, I honestly don't see any real upside because the negatives completely overshadow anything positive. The desktop version on the other hand was a good program and worked perfectly but we were forced to move over to the online version.

Cons

This version crashes several times a day which is incredibly frustrating. Also it takes far too many calls to technical support just to deal with software glitches and there are times when I cannot access QuickBooks at all.

Pros

Being able to log in from any device is useful when the platform is actually working and having my data stored in the cloud is a plus. Also it used to feel more user friendly than it does now.

Cons

There are just too many extra charges and the pricing is far too high for how poorly the product performs. Charging users just to accept an ACH payment is ridiculous. On top of that the AI tools have been useless for us, creating more issues and slowing everything down.

Pros

Keeping my books is a lot less stressful with it. It links to my bank accounts, pulls in transactions automatically and sorts them into categories which saves me a ton of time compared to doing everything by hand. The invoicing tools look professional and give enough customization options, plus clients can pay right from the invoice itself. The mobile app is useful as well since I can stay on top of my finances from anywhere. Also it works nicely with many of the other tools I already rely on.

Cons

Well there really isn't a lot to complain about. The subscription price has been creeping up over time which is frustrating. Every now and then the bank connection drops and needs to be linked again. It can also take a while to get comfortable with if you don't already know accounting terminology. Customer support seems inconsistent depending on when you contact them but overall the software still does its job well.

Pros

This tool is really easy to get started with, simple to use day to day and excellent for financial reporting. Whenever we've run into any major problem, the support team has always been able to resolve it for us.

Cons

One thing that can be frustrating at times is how frequently updates roll out and how often things get changed. I understand they're trying to improve the product but some of those bigger updates can take time to adjust to and relearn.

Pros

The financial reporting is a real plus for any business. On top of that the software is easy to navigate and use.

Cons

The part I liked least was the pricing. Also it offered more depth than I actually needed for my particular business.

Pros

Its AI features were a nice addition and the half-off trial made it worthwhile to test everything out first. I was able to create all sorts of financial reports and they came out looking professional.

Cons

Navigation can be a little confusing if you are not someone with a finance background. The AI help is also limited so I ended up asking the same question multiple times and my credits were gone before it really understood what I needed. Also I wish there were a simpler way to pull PDF bank statements into it.