Quickbooks Online Reviews

“Comprehensive solution”

Pros

For running a business, this is the only system that really covers everything I need for tracking expenses and other financial activity. My accountant also uses it for tax work which makes things a lot more convenient. Pulling financial reports is very simple and if you go with the desktop version, the price is quite reasonable. Customer support has been solid too, they consistently respond to emails and phone calls. We use it for invoicing as well and the platform is very user-friendly. I also appreciate that there are no extra or hidden fees.

Cons

My account was hacked once and I still sometimes receive fraudulent emails from scammers pretending to be connected to it. Because of that, it can be really difficult at times to tell which accounts or messages are legitimate and which ones are fake.

“Handy jobber program integration”

Pros

The direct connection with our Jobber program makes it much more practical to use, without the constant back-and-forth between different systems.

Cons

At times reversing something or applying a credit feels more complicated than it should be. The process seems backwards.

“Time-saving software”

Pros

Keeping up with expenses, invoices and reports is really simple with QuickBooks Online. It's user-friendly, saves me a lot of time and keeps everything organized in one place.

Cons

The cost can add up over time and a few features feel restricted unless you move to a higher plan. There's also a bit of a learning curve when you're first figuring out all the tools but once it clicks, it feels like the best thing ever.

“quirky banking”

Pros

Everything runs in real time and the banking and credit card updates usually come through within a few hours or by the next day.

Cons

The platform isn't very user-friendly and the banking side feels a bit quirky. It tries to learn patterns and automatically assign vendors or customers but most of the time those defaults end up being wrong.

“Fair pricing”

Pros

The upfront cost felt pretty reasonable and the platform was fairly simple to navigate. It was also nice to see them starting to add AI features.

Cons

Getting in touch with customer support was frustrating and I wasn't getting responses back. I also ran into problems with work not saving.

“Powerful reporting”

Pros

It has been a really positive experience. It's user-friendly and simple to work with. The financial and operational reporting is powerful and we rely on it all the time. Budget building is built in nicely and it helps me keep track of different key metrics without much effort. Invoicing and collecting payments are simple and the system automatically matches payments which saves time. The support team responds quickly and is genuinely helpful. I also appreciate the range of integrations available. It's affordable and covers everything I need, plus more.

Cons

At times, AP payments get recorded as a regular payment instead of a bill payment. When that happens, I'm not able to change or apply it unless I void or delete the transaction. Also, when we receive AR payments through the platform, there's a processing fee charged.

“Extensive set of features”

Pros

Doesn't take much effort to set it up. It offers plenty of powerful features but you don't have to learn or understand all of them right away just to begin using it.

Cons

They recently rolled out a new view that I prefer a lot less than the previous one. On top of that, the UI/UX could use more attention since it still feels pretty old-school.

“Finance management simplified”

Pros

Keeping my finances in order with this has been simple and efficient. I can track income and expenses, send invoices and stay organized without needing any advanced accounting background.

Cons

There was a slight learning curve at first but that's pretty normal with any new platform. Aside from that, I really haven't run into any meaningful drawbacks.

“Solid security features”

Pros

It has been simple and the security features give me peace of mind. The customer support is also very solid. One downside though, is that because of the security settings, I wasn't able to reverse some actions made earlier by my former CPA.

Cons

Pricing felt a bit expensive for what was included especially when I compared it with ADP which is the provider I currently use for payroll. Even so, I'm still using QuickBooks Online for my bookkeeping.

“Speeds up my work”

Pros

Browsing the interface feels very simple and it speeds up the way I handle my accounting tasks. The app also feels secure and includes everything I need for invoicing and putting together financial reports.

Cons

I do wish it connected with more systems to make syncing simpler. It also seems a bit expensive to me.

“Always available”

Pros

Being online makes it very convenient to use and it never feels limiting when it comes to speed. It's always accessible whenever needed.

Cons

The system for preventing multiple users from overwriting each other's work at the same time could be improved further to help cut down on errors.

“Simple to pick up”

Pros

Even without any training, it's still a really solid software to use and remains quite user friendly. Everything feels very open so it's simple to see exactly what you need.

Cons

I really don't care for the modern view. The classic layout is much better and I wish they would bring it back for good or at least give users the option to turn off the modern view.

“Professional support team”

Pros

Using it day to day has been really easy. Being able to snap photos of receipts while I'm out and upload them right away is a huge help and matching those receipts to bank transactions is quick and simple. Our invoices sync automatically from Jobber which is fantastic and saves a lot of time. It's also convenient to pull up our financial records whenever needed and quickly check the P&L. On the occasions I've contacted support, the response has been fast and professional and the team has taken the time to guide me through everything step by step. After trying other options, this is still the one I'd come back to every time.

Cons

pricing in Canada feels a little high for some features. That said, that's pretty common with a lot of products here these days and in the end you do get what you pay for.

“Keeps my business running”

Pros

Everything feels user-friendly, well organized and efficient. Keeping up with invoicing and accounts receivable is simple so I can always see what's been paid and what's still outstanding. It includes all the features I need to stay organized and keep my business running properly.

Cons

The home page doesn't make quick links or shortcuts to frequently used pages as obvious as I'd prefer. That said, once you get used to the navigation, it stops being much of an issue.

“Great value for money”

Pros

It is amazing how much value it offers for the price. The customer support has also been very helpful whenever needed. It comes with strong financial reporting options and the platform is very user-friendly overall. I mainly use it for invoicing and I rarely run into any bugs or issues. It has been simple to work with and I'm also looking forward to trying the time tracking and attendance features.

Cons

There really is not much negative for me to mention. It is a bit complex at the start but it feels worth it once you get used to the system. I'm even planning to get certified soon.

“Cuts down manual effort”

Pros

Direct bank and credit card feeds cut down manual entry in a big way. After the rules are set up properly, transaction categorization becomes partly automated and reconciliations shift from being a tedious once-a-month chore to something you can stay on top of continuously.

Cons

Its frustrating how often the menus and layouts keep changing. Features get moved around without any warning which interrupts workflows and makes routine tasks take longer. It also adds a training headache because processes and instructions become outdated pretty quickly. Overall, that lack of consistency makes the system feel less stable than it should for accounting work.

“Clear reports and reasonable pricing”

Pros

Getting around the platform feels very simple and the whole system is user-friendly. Our payroll and tax provider handled the initial setup for us and is still a reliable source of help whenever we need it. Reaching customer support through the platform is also convenient. The cost feels fair for what's included and the reporting is one of the biggest strengths for me, it's clear, flexible and genuinely useful.

Cons

From time to time I notice minor bugs such as duplicate charges appearing while viewing accounts. The system does prevent me from recording both which is a plus and most of the time a quick log out and log back in takes care of it.

“All my data in one place”

Pros

Everything I need is pulled into one place which makes a big difference. The layout looks clean, it's especially helpful for payroll and it gives me access to all the information I could possibly need.

Cons

At times, the report names feel a little awkward which can make certain ones harder to track down. They are organized, just not always in the most user-friendly way. It does help that I can star the reports I use most often.

“Amazing financial reports”

Pros

The financial reports are excellent and make meetings much more manageable. They're user-friendly, simpler to sort through and do a really good job of breaking down amounts and line items clearly.

Cons

Customer service could be better. The people are polite and friendly but they often don't have the level of knowledge needed to answer most questions.

“Fantastic tool for managing finances”

Pros

Having everything for business finances in one place is probably the biggest advantage. It takes a lot of the hassle out of invoicing, expense tracking and reporting even without strong accounting knowledge. The real-time bank syncing is particularly useful since it updates transactions automatically and the dashboards make it simple to get a quick view of cash flow and overall business performance. Being able to access it from anywhere is another big plus especially when managing finances on the go or switching between multiple devices.

Cons

One thing that stands out on the downside is that it can feel somewhat complicated and overwhelming, particularly during setup or when using more advanced accounting tools. Certain tasks take several steps and there is definitely a bit of a learning curve before everything feels user-friendly. The cost can also climb pretty quickly when adding more users or features and some of the more valuable tools are locked behind higher-tier plans. At times, the interface also feels a little cluttered which can make finding specific reports or features less quick than it should be.