Quickbooks Online Reviews

“Online access that really helps”

Pros

Having QuickBooks Online run entirely in the cloud makes a big difference since you or your bookkeeper can check the financials from any internet-connected device. That comes in handy when working remotely or while away from the office. It also makes collaboration much simpler because your accountant or bookkeeper can log in directly, instead of dealing with files being sent back and forth.

Cons

Because it depends on the cloud, any slow or unreliable internet connection can cause interruptions which is something to keep in mind in places like Kampala or during remote work. The monthly subscription is another downside since the cost builds up over time and some of the more advanced tools are only available on the higher-priced plans.

“Manages every part of a business's finances”

Pros

Managing every part of a small business's finances feels very simple with this, from tracking incoming payments to keeping up with expenses.

Cons

The automatic check on paid invoices can be off at times such as reading the amount received incorrectly.

“Recommended!”

Pros

It has been well worth the cost because it's very user-friendly. It covers everything in one place, from creating invoices and collecting payments to generating financial reports and the whole system is simple to work with. I'd recommend it anytime especially for someone new to accounting or running a small business.

Cons

Customer support has room for improvement. Phone support is fast and helpful but getting help through email usually takes longer.

“simple to learn”

Pros

Being able to use it from anywhere is great and the it is simple enough to pick up quickly. Since accounting isn't my profession, having something that's simple to learn has been really helpful.

Cons

There are a lot of features and with the frequent updates, it sometimes takes a bit of time to figure out where everything moved on the website.

“My top choice”

Pros

After years of using it, it still feels very simple to get around and I'd choose it over any other platform without hesitation.

Cons

What frustrates me is not being able to find the tab where deposits used to appear so I could quickly check how much had come in instead of digging through invoices to see which ones were paid.

“All payment records in one place”

Pros

Having everything payment-related in one place has been really helpful. The system keeps clear records for each paystub and they can be downloaded anytime they're needed. The interface also gives a useful overview of how money is distributed, almost like a financial report which makes things much easier to understand.

Cons

There was a small issue with the system at one point and it wasn't very clear how to contact support. Once we figured that out though, everything was handled smoothly.

“efficient bookkeeping”

Pros

it comes with a lot of features that make bookkeeping much more efficient and manageable. The software is clearly designed to organize tasks and help processes run more smoothly.

Cons

The lack of customer support becomes really frustrating when you're trying to troubleshoot an issue.

“excellent tool for invoicing”

Pros

When I was getting started, I used this mainly for invoicing and it was simple to work with. The starter plan also gave me really good value at that stage.

Cons

I didn't use it heavily enough to point to anything I disliked. For what I needed, it did the job and did it well.

“Fantastic fit for growing businesses”

Pros

It feels very easy to use and the overall layout stays simple. It also connects really well with the cloud-based tools we rely on. Sending invoices and collecting payments is efficient which helps cash come in faster. The reporting is also solid once the right parameters are set up.

Cons

Switching over can be a bit of an adjustment if you've been used to the desktop version. Even with that, QBO is a reliable, high-quality product that works well. It's an excellent option for small to mid-sized businesses.

“Monitors everything for me”

Pros

It monitors everything for me, whether I'm at home or using the mobile app. As someone new to this, it was very simple to get started and use confidently.

Cons

there wasn't anything about it that I disliked. It covered everything I was looking for and checked all the boxes as a really strong product.

“Timely responses from their team”

Pros

Being able to log in from anywhere is a big advantage. The mobile app is especially useful for quickly entering transactions and taking photos of receipts on the spot. The financial reports are really valuable for reviewing the overall health of a business and it also helps a lot with getting customer payments collected without hassle. On top of that, customer support has been helpful and responds quickly when needed.

Cons

Features are changed often and I'm not a fan of the newer invoicing layout. The fees also seem to keep going up which makes it harder to recommend to clients when the pricing increases so frequently.

“Wide variety of features”

Pros

Its been easy to use. It's packed with features, connects well with other tools and the platform is simple to navigate overall. Looking up transactions and pulling financial reports doesn't take much effort and accepting payments or creating invoices is very convenient.

Cons

Payroll feels confusing and it could definitely be simplified. The layout in that section isn't always clear and there aren't enough help tips to explain what each option does. A guided wizard or similar step-by-step tool would make it much easier to use.

“Accounting made effortless”

Pros

Getting started with it was simple and using it day to day has been just as easy. It makes accounting and invoicing feel effortless and it also connects well with our other HR and scheduling apps which helps cut down the time spent on admin work and keeps everything easier to manage.

Cons

The mobile app still doesn't include every feature that's available on the desktop version.

“Helpful snapshot”

Pros

Right from the Home screen, it gives me a clear snapshot of everything so I can quickly check my sales, invoicing and revenue all in one place.

Cons

It could use more functionality especially when it comes to payroll. It only covers payroll and doesn't really offer any HR management features.

“my go-to for everything”

Pros

it covers everything I need exactly when I need it. I rely on it all the time and it's become my go-to for just about everything.

Cons

I really don't have any complaints. It's very simple to use and the range of options it gives you to run your business is amazing.

“Poor reports and clueless support”

Pros

Having all of the accounting information in one place is really convenient. It also helps that I can go back and review past transactions whenever I need to. On top of that, the cost is pretty low for everything the system includes.

Cons

The reporting is really bad. On top of that, when I contact support for help, the staff often seem like they do not understand the issue I'm describing.

“easy to track everything”

Pros

Having everything in one place is the part I appreciate most because it makes tracking things much simpler and I don't have to stress about keeping up with it.

Cons

The part that bothers me is the large number of options for placing purchases or payments into different accounts because if something gets entered incorrectly, it can be difficult to track down and fix.

“User-friendly accounting system”

Pros

It's a user-friendly accounting system that makes bookkeeping much more manageable. You can also take classes and get live help when you need it.

Cons

Customer service is the part I like least about the software. Reaching someone by phone and actually getting clear answers can be pretty difficult.

“Makes tax season manageable”

Pros

It has been really simple. Creating invoices is easy and consistent, taking payments is hassle-free and the reporting tools are excellent. They make tax season much more manageable especially when expenses are properly categorized throughout the year.

Cons

The pricing is where it loses points for me. The fees already feel high and the subscription cost keeps going up without any noticeable added value. It comes across like one of those situations where a company just passes its own costs along to customers and I'm definitely not a fan of that.

“sudden layout changes”

Pros

Having access from anywhere is a nice benefit and it helps that multiple users can work in it from different locations at the same time.

Cons

The layout keeps changing without any notice which is really frustrating. On top of that, the online version is hard to use and runs slowly even with fiber internet and plenty of RAM on my laptop.