Quickbooks Online Reviews

“Simple to implement”

Pros

it was incredibly simple to implement and using it day to day has been just as simple. Training new employees is also very manageable even when they are brand new to the hotel industry or don't have any accounting experience.

Cons

Before we had it fully integrated with our POS, manual data entry was very simple to do which ended up causing errors and meant creating completely new reports. The only real issue during startup was getting it connected to the POS. I had to contact customer support a few times and not only did it take a long time to reach someone but the advice I got wasn't accurate. In the end, I had to look up the solution myself so customer service was disappointing.

“easy to import information”

Pros

The set up process was not complicated and importing information was pretty simple. With some systems, the setup process feels more complicated than necessary but this one keeps it fairly simple.

Cons

It doesn't offer quite the same level of detail or as many options as the Desktop version. The desktop setup also lets you keep more pages open at once and moving from Desktop to Online can be frustrating in the beginning.

“Hassle-free bookkeeping”

Pros

Best of all, it's free and that alone is a huge plus. Even without a price tag, the software is packed with everything needed to handle bookkeeping properly. You really don't need to be good with numbers either since it takes care of the calculations for you.

Cons

I didn't come across a single downside while using it. It was user-friendly, simple and very simple to understand.

“regular price hikes”

Pros

It's pretty much the default choice for bookkeeping and handles the core job well as the industry standard. It also helps that so many clients are already using the same platform.

Cons

The company has been feeling increasingly money-driven, with price hikes happening across the board. On top of that, the bank connections constantly need to be refreshed which gets frustrating when clients don't want to sign in and take care of it themselves.

“Accurate bank transactions”

Pros

Handling automatic payments with this software has been really convenient and the bank transactions are consistently accurate. On top of that, the layout is simple to follow so getting around the system feels very natural.

Cons

There isn't anything I dislike about it. It has been efficient and accurate throughout and after using many different accounting software options, I'd place this one above most of them.

“They care about customers”

Pros

Moving around the software is very simple. I really appreciate how transactions import automatically and can be categorized without much effort for bookkeeping. Pulling reports is also pretty simple. The customer support team has been helpful and seems to genuinely care about resolving problems although there have been times when it took a while because they had to place me on hold while checking with others for a solution.

Cons

Every now and then, there's a glitch with credit card batch transactions not matching correctly and there isn't a very good way to fix it when that happens. Outside of that, it works well overall and most beginners should be able to handle a lot of their accounting tasks with this software.

“Well-designed front-end interface”

Pros

The front-end interface is well designed and it made tracking my work hours and pay much more simple.

Cons

Would been nice to have clearer visibility into where my health insurance or other benefits were affecting my paychecks since that wasn't really shown.

“Horrible experience”

Pros

We'd been using their billing and payment processing every week since 2019. In June, we moved from Desktop to QuickBooks Online because it was supposed to simplify things and that turned out to be completely untrue.

Cons

Right after the switch, our flat payment processing rate vanished and was replaced with a 1% fee. Instead of a small fixed charge, every customer payment suddenly cost us hundreds of dollars. It honestly feels like legal theft. Support said the change happened because after switching, QBO was treating us like a new company starting in June. That makes no sense when we've been doing weekly business with them since 2019 yet they kept calling us "new." Nobody in support wanted to investigate or actually fix it and every interaction felt like they were just there to stonewall us. On top of taking more money per transaction, they've also put our account under review twice for no clear reason which holds every deposit. Right now they're sitting on more than $150k that our customers paid us last week and won't do anything to speed it up. To make matters worse, their reporting is terrible. The customer reports are so bad that I have to use a Google Sheets script just to correct the data it generates.

“Handy customer outreach tools”

Pros

Invoicing works well and the tools for customer outreach and follow-up are useful. The platform is also simple to use and I appreciate the shared web app style they use for managing the software.

Cons

Things often get changed without any notice which ends up wiping out customizations. Another issue is their lack of follow-through when problems are reported, I've had support issues left open for years that really should have been fixed long ago. On top of that, the pricing keeps going up constantly.

“Love the ease of use”

Pros

it has been really simple to navigate and we also rely on it every year to handle our company taxes.

Cons

We did need something stronger for time tracking and we wanted the ability to manage hiring and recruiting at the same time. Aside from that, we really loved using it.

“Useful help articles”

Pros

Feels fairly user-friendly and when something isn't immediately obvious, their help articles and forums usually make it possible to figure out.

Cons

They offer so many products and user types that it can be hard to understand how each one works which option is the right fit and how the pricing is structured especially when comparing add-ons with standalone products.

“Wonderful helpdesk”

Pros

Handling the books as someone without a bookkeeping background can be overwhelming so having something this user-friendly really helps me stay sane. On top of that, the help desk has been fantastic.

Cons

help search feature can be better. It can be a bit wonky at times and doesn't always bring up what I need unless I dig around more.

“keeps my data safe”

Pros

it has been really convenient because the interface is simple to work with. I can log in from wherever I am and it keeps my data backed up so I never have to stress about losing anything.

Cons

There hasn't been anything major that I've disliked about it, aside from the price and even that hasn't really been a problem at this point.

“Reliable invoicing for small teams”

Pros

Right away, the clean interface and simple invoicing made this a good fit. The mobile app was especially helpful for keeping up with finances while away from the office. It works really well for small businesses that need accounting software that's simple and dependable.

Cons

It has limited support for complex multi-entity accounting and more detailed custom reporting. A few features also felt a bit too basic for growing businesses that need more advanced tools.

“Simple to get the hang of”

Pros

Found it simple to get the hang of and the main features like invoicing, banking and VAT returns are relatively easy to work through.

Cons

The payroll side is much harder to deal with especially since the layout of the payroll pages keeps changing. It's also frustrating that editing a payroll run after it has been completed is difficult.

“Convenient guidance for beginners”

Pros

Its ease of use is my favorite part of it. Since I'm new to accounting, the site really guides me through what I need to do to keep my business running.

Cons

Even though the software is simple overall, there are still a lot of tabs and buttons to learn at first. A few things would be better if they were combined.

“Real-time banking that keeps up”

Pros

Having my bank accounts sync automatically gives me up-to-date financial information in real time and it makes matching transactions between accounts much more manageable.

Cons

The platform's appearance and organization get updated often. Right when you finally adjust to one version, it changes again. That breaks up the workflow and cuts into productivity while you figure out the new layout. It would be much better if users could choose whether to switch to the updated design or keep the previous one without any changes. On top of that, changing the bank account used for payroll funding and paycheck payments for the company is harder than it should be. Several different settings have to be changed, including one that most users would never think to check, settings > payroll settings > accounting > sync to current QBO account. There's really no obvious way to know that has to be updated to complete the account change unless you end up calling support.

“Cool nonprofit discounts”

Pros

Connecting it with our nonprofit CRM has been a huge help since all the information transfers over with a single click. Linking our bank accounts also pulls in transactions without any hassle and the nonprofit discounts they offer are something we truly appreciate.

Cons

There are just too many screens to navigate. It would be much better if there were a way to turn off sections we do not use and keep only the areas that matter to us.

“Glad with our decision”

Pros

Switching to QBO has been a fantastic decision for our company and it has really helped accelerate every part of our back-office workflow. From handling daily general ledger accounting to completing month-end reconciliations, the amount of time and money we've saved has been remarkable.

Cons

The recent shift toward AI-driven processes has slowed things down a bit for us but as our office adjusts to the change, we're getting back up to speed pretty quickly.

“runs payroll efficiently”

Pros

Bookkeeping, reconciliations, payroll and invoicing are all handled really well. Since we're a hair salon franchise, the automatic bank syncing and reconciliation rules save us a lot of time. Payroll for our 20-person team also runs very efficiently and the tax reporting to the state is taken care of without much hassle.

Cons

Bank syncing and the app-based payment system work really well. For a small business, the payroll tools are a very helpful time saver. Because the accounting and bookkeeping functions work hand in hand, all the required tax reporting is much easier to manage.