Quickbooks Online Reviews

“Havent had any problems”

Pros

It has been very simple to manage and the interface feels friendly. On top of that, customer support has been quick to respond whenever needed.

Cons

Since I began using it, everything has been working well and I haven't run into any problems.

“Fast invoicing”

Pros

Doesn’t take long to create invoices and clients can pay directly through the system which saves a lot of time. It's also simple to use overall.

Cons

That said, the bank sync regularly seems to stall overnight and only shows the previous day's totals, larger reports can take a while to load at month-end and the yearly price increases hit the budget harder than I'd prefer.

“Perfect for beginner accounting”

Pros

As a starter accounting system, this is hard to beat. AR and AP are very simple, the built-in reporting covers the basics well and the pricing is appealing compared with other options.

Cons

Once our business grew, the feature set and integrations with other systems started to fall behind. We needed stronger reporting and real-time synced data which isn't really a knock against it for what it's designed to do.

“Dashboard gives the complete overview”

Pros

Getting started with it feels very simple and it automatically brings in all transactions so you can review and organize them however you want. You can upload receipts as you go and they stay securely attached to the right transaction which takes away the hassle of keeping paper copies safe. The dashboard also gives you a quick snapshot of your current profit and loss for the tax year which makes it simple to stay on top of how things are going.

Cons

Reconnecting the bank account can be time-consuming and is often frustrating to complete. It usually takes several attempts before it finally works.

“valuable tools”

Pros

The implementation process, financial customization options, comparative reporting sections and trend analysis tools have all been really valuable.

Cons

The inventory management side is lacking and it's very difficult to use in property management companies as well as for NPO accounting.

“low-cost option for small businesses”

Pros

As a low-cost option for small businesses, this works really well. It's user-friendly and simple to use so you don't need any prior experience to get started. The interface is simple and the pricing is budget-friendly for smaller companies.

Cons

This platform is a strong fit for small businesses but once you start growing, its limitations become more noticeable. If you plan to scale, you'll likely need to switch to a more advanced system later on.

“Lovely regular updates”

Pros

It feels very simple thanks to the user-friendly dashboard and easy setup so even someone with only basic accounting knowledge can navigate it without much trouble. It also helps that the software includes free, regular updates along with automatic data backups which adds a lot of convenience and peace of mind.

Cons

Customer support is a weak spot and a lot of users end up frustrated by the long wait times when trying to get help. Bank feeds can also be unreliable, with recurring issues like incorrect transaction rules and duplicate entries causing unnecessary headaches.

“superb product”

Pros

It has been an awesome product for me. Since it's cloud-based, I can get to it without any difficulty and it's been very reliable as accounting software. One thing I really appreciate is being able to review amounts and bills no matter where I am.

Cons

Because I use it every day, I've noticed it could be simpler to use and I'd really like to have an offline version available.

“Cool client portal”

Pros

Being able to manage everything from my phone, desktop or wherever I am is something I absolutely love. All the information is right there and clearly displayed. The client portal that comes with QuickBooks is also a huge plus for us since our clients can follow along and pay invoices directly.

Cons

The pricing is the part I don't really care for, even though the product itself is absolutely amazing.

“Links directly to our bank accounts”

Pros

Keeping our books organized with this has been pretty simple. I also really love that it links directly to our bank accounts which saves a lot of time.

Cons

I'd definitely recommend having an accountant help with the initial setup. Some of the built-in "rules" meant to simplify things can create errors early on if they're not set up carefully.

“User-friendly after basic training”

Pros

Even without an accounting background, it's very simple to use once you've had a few basic tutorials.

Cons

I just wish the base price came with one more non-accountant user included.

“Simple bookkeeping after setup”

Pros

Once everything is configured, it's fairly simple to use. Keeping up with the books on an ongoing basis isn't especially hard.

Cons

Working with third-party integrations has been a major headache. I had to bring in a professional to connect it with our payroll provider and even then it still does odd things that I can't always explain or understand. It needs close monitoring and it's definitely not something you can just leave to automatically update transactions without checking it.

“Amazing support and usability”

Pros

It is an amazing product overall. It's very simple to use and the support is outstanding.

Cons

There are a few quirks in the system that I'm not crazy about but they're pretty minor.

“Months wasted and problems still unresolved”

Pros

It seemed simple at first but once problems came up, they wouldn't properly deal with them. It took more than six months just to acknowledge the issue and they still kept billing me despite all the trouble. I haven't been able to use the system for over six months, had to switch to MYOB instead and they still insist it wasn't their fault even though nothing was fixed from six months ago.

Cons

After wasting more than six months being told a fix was on the way, the problem is still unresolved. Not a single invoice or transaction has synced and now I'm stuck fighting for a full refund. Avoid it at all costs.

“Too much manual data entry”

Pros

Keeping up with invoicing and billing is pretty convenient. The line items can be customized however needed and it gives the option to send invoices by email or even through SMS.

Cons

A lot of the information still has to be entered manually which takes extra time. Also, when I send an invoice or a deposit request, there are times when the recipient never receives it.

“Powerful enough to support big companies”

Pros

Even someone with very little experience can get comfortable with it quickly because the interface is simple and user friendly. At the same time, it's powerful enough to support a multi-million dollar company without any trouble.

Cons

I'd still like to have more personalization options, particularly when it comes to the financial reports.

“Better than the alternatives”

Pros

Compared with most accounting software, this one works really well. Everything is laid out in an organized way and it can be customized to fit most of your needs.

Cons

At the moment, I don't have any complaints. It does what I need it to do right now.

“Complete tool that I'd recommend”

Pros

Back in my previous job, I used it for HR-related tasks and it covered everything I needed. It feels complete and I'd definitely recommend it anytime I need something similar.

Cons

it uses a subscription model instead of a one-time purchase and the interface can take a bit of time to load.

“Handy connection with Credit Karma account”

Pros

the ability to link it directly to my Credit Karma account is amazing.

Cons

The service feels a bit expensive compared with other apps in this category.

“Paperless bookkeeping that clicks”

Pros

Getting started with it was simple. Even without much knowledge beyond the name, it helped us keep our financials organized and on track.

Cons

There was definitely a bit of a learning curve in the beginning. Moving from traditional accounting methods to working almost entirely paperless was a challenge at first.