Quickbooks Online Reviews

“Top-tier reporting tools”

Pros

The interface is simple to use and the reporting tools are really useful.

Cons

At times, tracking down a specific invoice or customer can be frustrating. It's even harder when I know an item was sold but need to figure out who bought it and which invoice it appeared on since that can take some digging.

“Convenient rollout for our team”

Pros

Set up process went really well and it's been easy for new employees at our company to learn and use.

Cons

I just wish the trial period for the newly introduced products had been a bit longer.

“Great for monitoring income”

Pros

About a month into using it, it's been really helpful for keeping track of both expenses and income. Getting all of my bank accounts connected was pretty simple and categorizing expenses has been convenient too.

Cons

I'd still like to see a better overview page that shows spending charts for both business and personal expenses alongside income.

“Invoicing takes no time”

Pros

Sending invoices is really quick and my customers can pay either by bank transfer or card which has been really useful.

Cons

Honestly, I do not have anything negative to say about it.

“simple workflow”

Pros

Using it day to day feels pretty simple and the reporting is really useful too. It does a good job of keeping expenses, profit and loss organized which helps me stay on top of everything.

Cons

Adding vendors can be frustrating at times and the system does occasionally lag.

“Huge range of tools”

Pros

It's an excellent option for keeping a business organized and it comes with a wide range of useful tools.

Cons

The only thing we probably didn't like was that it frequently asks for premium memberships.

“Widely used platform”

Pros

It is widely used and connects with just about everything which makes it a very dependable platform. I can see myself continuing to use it for many years.

Cons

There are times when it feels a little complicated to navigate and I really wish the interface were more simplified. It's also frustrating that there aren't backups or a way to recover transactions once they've been deleted.

“Automates a lot of tasks”

Pros

Does an excellent job of automating a lot of tasks that would normally need to be handled manually by a person.

Cons

At times, different reports can take a while to load but it's usually manageable if you don't mind waiting a bit.

“Saves me hours of works”

Pros

Compared with older versions and other accounting tools I've used, this one is much more simple and everything is right where I expect it to be. I'm not digging through menu after menu just to locate something basic and that really organizes the whole experience. The Payroll and Benefits integration has been a lifesaver for my business as well. It's helped me keep employees around by letting me offer competitive health insurance and I'm planning to try the 401k options soon too. Overall, it has taken a lot of the pain out of bookkeeping. And I almost left out the best newer feature: the AI integration. I can scan an invoice or receipt, drag the image in and it automatically fills in most sometimes all, of the needed fields. It's not flawless but it's more than good enough to save me hours of work.

Cons

The downside, like with just about everything else these days, is the paywalls. They hook you with some really impressive features but the moment you want to add this or that extra capability, it usually means paying more. That's just how it goes, apparently. Everybody seems focused on keeping shareholders happy instead of users. It's frustrating but not enough to outweigh the benefits for me.

“Useful access for the whole team”

Pros

Having multiple employees log in, view the information and review transactions is very simple.

Cons

There have been a few occasions where transactions wouldn't load or an employee's access was removed for no clear reason.

“Solid integrations and better accuracy”

Pros

I appreciate how well it connects with so many different software tools. That really helps simplify workflows and creates a higher level of accuracy across the process.

Cons

The app-style feel of the online version can be a bit off-putting for someone with a stronger accounting background. There are also limitations in the Online version that are not present in Desktop Pro and creating custom reports is noticeably more difficult online.

“Secure system”

Pros

Navigating the dashboard and managing bills and accounts feels very simple. It also gives me peace of mind knowing the system is highly secure when working with sensitive information.

Cons

When attaching documents to invoices, there can sometimes be a delay and they don't always save properly. Because of that, I have to go back and double-check that the file and information were actually uploaded.

“Professional invoice templates”

Pros

The estimate and invoice templates have a polished, professional appearance that looks really good when sending them out to clients.

Cons

Getting around the system can be confusing at times. The preview before sending also doesn't accurately show how everything is laid out and I'd really like to see the actual PDF version the customer receives.

“Interface is easy to pick up”

Pros

Having access to accounts and reports from one dashboard makes this software very dependable. The interface is also clear and easy to understand, even for someone who doesn't have an accounting background.

Cons

We use it for billing and sales reporting and it works reliably, especially when the internet connection is strong.

“Handy invoicing in the field”

Pros

Being able to invoice clients right on the job and take payment then and there was a big plus.

Cons

Handling estimates wasn't as convenient because I couldn't do it all in one app. I had to use another app to write down my notes first, then move everything into QuickBooks to send the estimate.

“Responsive system”

Pros

It feels like the go-to option for handling bills and keeping expenses organized. The interface is simple and the system responds quickly when using it.

Cons

A few usability areas could still be improved but overall it's a solid product. Certain features also seem like they could use a bit more refinement.

“Fantastic automatic mileage tracker”

Pros

I've been using it for a couple of years as a sole trader and it's been really helpful having all my accounts brought together in one place. The automatic mileage tracker has been a big plus too.

Cons

There was a period when the mobile app interface didn't match the version on other devices. It's gradually become more consistent so it was only a minor issue but still a bit frustrating at the time.

“Gentle learning curve”

Pros

it feels very user-friendly and the learning curve is low. Even someone new to accounting software can handle basic business transactions without much trouble.

Cons

The accounting controls are somewhat limited and exporting data can still be a bit challenging.

“Lets me send estimates and invoices”

Pros

Being able to send estimates and invoices, store receipts and handle all of my bookkeeping in one place has been really helpful.

Cons

The part that gets frustrating is how often they move things around or push updates to the program.

“Recommended for everyone”

Pros

Having digital copies of everything stored together in one place has been really convenient.

Cons

I haven't run into any downsides at all and I'd recommend it to anyone.