Quickbooks Online Reviews

“Mobile access I really appreciate”

Pros

Being able to use it right from my phone is probably the part I appreciate most.

Cons

I still can't manage employees through the mobile app.

“Payroll made easy”

Pros

Running payroll for my small business is incredibly simple with this. It takes care of so many things I'd be completely lost trying to handle on my own. Considering the price, it's absolutely worth it.

Cons

If I had to point out one downside, it would probably be the overall look of the software. It's not the most visually appealing and every now and then I get a little turned around trying to find certain things. That said, it's really just a personal preference and not a serious issue.

“Convenient expense tracking hub”

Pros

Keeping up with daily expenses while managing multiple bank accounts and credit cards for different owners all in one place is incredibly convenient.

Cons

Since it updates online, getting issues resolved afterward is not always very quick. In our most recent update, the invoicing layout was changed and the line item dates disappeared and we still have not been able to get that corrected.

“Lets me log in from anywhere”

Pros

Having my company's entire financial picture in one place has been really helpful, including payroll and both my accountant and I can log in anytime from anywhere.

Cons

Every now and then, there are minor technical issues but they're usually small and get fixed pretty quickly.

“Been a huge help for our business”

Pros

It has been a huge help for our business. We rely on it to track bills, invoice clients and manage both accounts payable and accounts receivable.

Cons

Nothing at all. I honestly have no complaints about this product.

“Web interface that saves time”

Pros

Using the web interface has made the processes that rely on this tool much more efficient. The newer automation features also look like they could make it even more powerful.

Cons

Every now and then although not very often, getting in touch with tech support can be a bit difficult.

“Smooth desktop-to-online switch”

Pros

Moving from Desktop to Online turned out to be much simpler than I expected. The biggest win was being able to add more users than we had before while paying almost the same price.

Cons

At this point I really don't have anything negative to say.

“Clear communication”

Pros

It offers really solid value and the payment tools are user-friendly and simple to use. Communication around policy changes and legislation updates has also been clear and helpful which makes it easier to stay informed.

Cons

you need to upgrade if you want access to more professional-looking invoices.

“Flexible project and employee updates”

Pros

Very easy to manage and making updates to employees and customers is simple whenever our needs shift. When projects change and employees need to be reassigned, moving them over to new projects is quick and uncomplicated.

Cons

It does take some time at first to get familiar with everything the platform can do. After learning the features though, using it becomes very manageable.

“terrible support with long waits”

Pros

Having everything in one place did save me time and I was able to automate a lot of tasks which made parts of the work more convenient.

Cons

The customer service was terrible. You're basically limited to speaking with entry-level support staff and if a serious issue comes up, you're stuck waiting for an email response. I ended up spending hours on the phone with representatives who had to look up answers through chat on their computers.

“Covers what I need”

Pros

The invoicing, accounts receivable and reporting tools have been really strong points for me. They cover the areas I use most and help keep everything organized.

Cons

Getting everything set up was tougher than I expected. Looking back, I probably would have spent more time researching it before getting started.

“Convenient payroll features”

Pros

It keeps track of everything really well and the payroll features were also very simple to use.

Cons

I didn't run into any issues, it worked well for what I needed and fit my type of business perfectly.

“Poor support”

Pros

Having online access lets you handle things on your own when needed.

Cons

Their customer support is the biggest problem, from the executives all the way through the rest of the Payroll team.

“Syncs well with our bank feeds”

Pros

Getting started with it was really simple. The interface feels user-friendly, it doesn't take long to get everything up and running and switching between different companies is a nice bonus. The bank feed syncing also works really well for us.

Cons

It does have a few limitations when it comes to more complex accounting workflows, like POC. We still have to handle those offline and then enter the results into the system afterward.

“Automated tax calculation”

Pros

Moving through the menus feels very user-friendly and it's simple to move through the different options. It also handles employee payroll well and automates tax calculations which saves a lot of time.

Cons

The interface looks a bit dated and could use an update. It also doesn't support job invoices so I have to rely on a separate app for that.

“Helps with income and expense tracking”

Pros

It does a really good job of helping a small business keep track of both expenses and income.

Cons

Sometimes the bank connection stops working properly and I have to refresh the transactions again.

“reduces accounting errors”

Pros

Does a good job of cutting down on mistakes which really matters.

Cons

The desktop version feels more simple.

“Super effective for growth planning”

Pros

It's really useful when your business is growing and you need better insight to make financial decisions.

Cons

At the same time, it feels a bit confusing and doesn't seem all that necessary for handling everyday business tasks.

“Shared access works well”

Pros

It's convenient that both users and owners can all get access without much hassle.

Cons

It doesn't connect with other software applications as well as QuickBooks Desktop does.

“QBD works better”

Pros

Having everything in the cloud is a real plus since I can get to it from anywhere.

Cons

When I compare the numbers, QBDT still comes out cheaper overall, even though the desktop version keeps getting more expensive all the time. The workflow in QBD also feels better and the reports export to Excel in a much cleaner layout. If you're tracking inventory for resale items in QuickBooks, and honestly, you should be, even if nothing is sitting on a shelf, inventory is much easier to reconcile in QBD than it is here.