Quickbooks Online Reviews

“Amazing Support and Integrations”

Pros

I really appreciate how user-friendly this platform is, our clients are thrilled with the easy online access thanks to the cloud-based setup. The accounting dashboard keeps things simple yet effective for our needs and bringing new clients onboard couldn't be smoother. Since I use it every day, I've found that connecting with other software through bank feeds or GL mapping works easily. The chat feature is fantastic and honestly, the customer support team is just awesome.

Cons

The software works well for smaller operations but once your business grows or you're managing multiple entities, you'll quickly outgrow its capabilities and need something more powerful.

“Excellent for Small Business”

Pros

The interface is incredibly simple and well-organized for me, making everything easy to navigate. It allows me to find what I need quickly and complete tasks efficiently without confusion.

Cons

This tool really isn't built for bigger organizations that need to manage several different entities, it just doesn't scale well for that kind of complexity.

“Lets me manage part-time work”

Pros

Being able to handle my full-time job and my part-time work at the same time has been a huge benefit, thanks to the flexibility this gives me. I can take care of my part-time work from practically anywhere, even right from my phone.

Cons

The only problem I've run into with the online version is forgetting my login and needing to reset my password but even that hasn't been much of a hassle since it can send a PIN by text.

“Cuts down the workload”

Pros

A big bonus is how it cuts down the workload by automating more than 90% of repetitive accounting tasks which saves a lot of time.

Cons

Upgrading to the premium plan is fairly expensive and the free trial only lasts 30 days.

“Makes books accessible”

Pros

Ability to get to my books from anywhere has been a huge advantage.

Cons

A lot of the features from the desktop version still aren't available.

“Comes with built-in automation”

Pros

All the automation built in has saved me a ton of time when it comes to keeping my books up to date!

Cons

A few parts of it could be a little more user-friendly.

“Keeps records updated”

Pros

It keeps both cash and accrual accounting records updated at the same time which is really useful.

Cons

It has been very helpful overall. No complaints at all.

“Always available”

Pros

Being able to access it from anywhere is a huge plus and that feature matters a lot to me.

Cons

I'm still adjusting after switching from the desktop version and a few things feel harder to locate right now.

“Broken bank feeds and awful support”

Pros

Once you learn how it works, it's a passable option.

Cons

From the start, the connection between my bank and the platform has been breaking every single day. Being forced to manually click an "Update" button instead of having it refresh automatically every hour or so feels ridiculous. The system is not user-friendly at all. If you expect to handle your books without a background in finance or business, think twice. Anyone starting with limited experience should be ready to spend hours and hours watching tutorial videos and basically teaching themselves how to do the work of a finance manager, bookkeeper or accountant. The customer support is unbelievably bad. I had scheduled a call with someone weeks in advance but when the time came, I got an email saying the appointment had been pushed back by another week. I replied to the representative and got no response. Then when that new appointment time arrived, nobody called. That was after getting multiple reminder emails and texts about it. I ended up calling the main support line myself and was transferred from person to person, often landing with the Payments Team, where one person even said, "I don't know why they would have transferred you to me." I asked to speak with a manager or supervisor and was told I'd be waiting on hold for a long time. When I asked if someone could call me back later, I was told, "that's not how the process works." At this point, I plan to close my accounts and avoid using any Intuit services in the future.

“Ability to access anywhere”

Pros

Being able to log in and use it from anywhere is one of the best parts.

Cons

The syncing with external accounts can be unreliable and updates don't always happen in real time.

“Not suitable for inventory management”

Pros

Compared with other software options, it's user-friendly and more affordable.

Cons

It doesn't do a good job of handling inventory management.

“Handy exports”

Pros

It's simple to use and I can save my statements to Excel without any trouble.

Cons

Dealing with the password-based login process was frustrating.

“Easy and User-Friendly Accounting”

Pros

The simplicity od the interface is really admirable and doesn't take long to figure out. Setting everything up was easy, I had it running pretty quickly. For handling our daily bookkeeping tasks, it works perfectly. As a small business owner, this hits all the right notes for what we need.

Cons

Customer service can be inconsistent, while they get back to you quickly, I often have to explain my problem to several different people before getting it resolved.

“Help section explains things clearly”

Pros

I can get into the system no matter where I am and the help section does a really good job of explaining things clearly.

Cons

Fixing mistakes can be confusing. It works really well for basic needs but once you want to use the more advanced features, it feels like you need formal training to really understand it.

“Easy to learn”

Pros

Getting started with it didn't take much time at all. It's very simple to use and the integration with many banks is a big plus.

Cons

The pricing is the frustrating part. It keeps increasing and even though it's a really good product, the cost seems to go up again and again.

“Simple bookkeeping”

Pros

I have found this amazing that how easy it is to begin accounting journal entries for new entities that need their own balance sheet. There's an impressive range of ready-to-use functionality right out of the box. The banking API connectivity is great and the connection to factoring accounts across North America works well. The pricing structure is really competitive for companies of all sizes and different use cases.

Cons

The accounting ledgers are tough to customize which can be frustrating. While the audit log with time and location tracking is helpful for monitoring contractors, I really wish there were pre-configured GAAP/IFRS forms available for audit and securities reporting, that would save so much time. The connectivity to resource tracking tools like inventory and fleet management isn't reliable either and I keep running into sync errors. Also, the instructions for per-project accounting could be clearer since it's easy to accidentally create duplicate partners in the system.

“Non-efficient and Pricey”

Pros

It works easily with my accountant's system, making management much easier for me. This integration helps keep everything synchronized and reduces the time spent on manual updates.

Cons

The lack of automation is frustrating for me and those yearly $10 price increases really get on my nerves. It feels like I'm paying more without getting additional efficiency or value.

“Flexible for different businesses”

Pros

It covers just about everything, accounting, reporting, flexibility for different kinds of businesses and really solid customer service.

Cons

Nothing to complain about. I really like using it.

“Not very reliable”

Pros

It is web-based which is amazing and the interface is generally pretty user-friendly to navigate.

Cons

Reliability is where this software falls short. Certain features regularly run into bugs and I never feel fully confident that it will actually do what it's supposed to do.

“Diverse account connections”

Pros

Navigation feels fairly simple and it links with a wide range of online accounts and services.

Cons

Creating projects under customers isn't handled very effectively.