Quickbooks Online

Quickbooks Online Reviews

Total 1487 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

28%

3

Stars

9%

2

Stars

2%

1

Stars

5%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CN
Caleb N.

Real Estate, N/A employees

5.0

“Top-notch machine learning tools”

Pros

The interface feels very well-organized and the standout feature is the automatic transaction logging along with the machine learning tools.

Cons

Every now and then, the bank connection drops which can be a bit annoying to deal with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

OE
Olivia E.

Hospital & Health Care, N/A employees

4.0

“Versatile and user-friendly”

Pros

It's really versatile and simple to use which makes handling everything much more convenient.

Cons

Occasionally I've had to type in my login details twice before getting into my account. It's only happened once or twice but it still came up even when the information was correct.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

EL
Erica L.

Accounting, N/A employees

5.0

“Helpful video resources”

Pros

Getting around the platform feels simple and there are plenty of video resources available when you need guidance.

Cons

The newer reports layout doesn't appeal to me as much and I still prefer the classic view.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

NT
Noah T.

Hospital & Health Care, N/A employees

5.0

“Convenient cloud access”

Pros

Being able to get to my data from the cloud is a big plus and the overall accessibility is very user-friendly and convenient to navigate.

Cons

Pricing is still a downside, especially since the lower-tier plans don't include many features and you have to pay more to unlock the tools you need.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KR
Kimberly R.

Fine Art, N/A employees

3.0

“Clumsy and hard to fix”

Pros

There's not much to praise here since the platform feels pretty clumsy to use overall.

Cons

Any time I needed to correct mistakes, the software was incredibly difficult to work with.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

6

HJ
Hannah J.

Marketing and Advertising, N/A employees

4.0

“Fast setup for new businesses”

Pros

Very user-friendly and the setup process made it simple to launch my business quickly.

Cons

It costs more than other tools that offer the same features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

JG
James G.

Leisure, Travel & Tourism, N/A employees

5.0

“Accounting made manageable”

Pros

It is quite convenient to use and it makes it really easy to keep track of everything and send the accounts over to the accountant.

Cons

It is frustrating having to re-enter everything even though the migration is supposed to pull it all in.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RI
Rick I.

Chemicals, N/A employees

5.0

“Their team never lets you down”

Pros

It is simple to handle and whenever I need assistance, their team calls back quickly and takes care of the issue fast.

Cons

It is a bit expensive but looking at the overall value, it still feels worth the cost. The only other downside is that it updates frequently so sometimes things suddenly look or work differently without much warning.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MW
Michael W.

Professional Training & Coaching, N/A employees

3.0

“Data entry is complex”

Pros

One thing that's really useful is how well it works across different software and tools.

Cons

Uploading information can be frustrating and the data entry side of it feels complex.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

BR
Bethany R.

Accounting, N/A employees

1.0

“Not for me!”

Pros

Because it's so well known, it can actually help bring in clients who need assistance.

Cons

Just about every part of it was a problem. Eventually, I got so worn out from constantly battling with the software that I moved all of my clients off the platform entirely.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

TW
Tiana W.

Hospitality, N/A employees

5.0

“Love everything about it”

Pros

Honestly, I love everything about it. It's simple to use for both me and my clients.

Cons

I really haven't come across anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MF
Matt F.

Law Practice, N/A employees

4.0

“Reliable income and expense tracking”

Pros

It handles the core accounting tasks we need, especially keeping track of income and expenses.

Cons

At times, it doesn't sync properly with our bank or billing software which can create duplicate entries that we then have to clean up manually.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

KP
Kamlesh P.

Construction, N/A employees

5.0

“Gives me peace of mind”

Pros

It gives real peace of mind and it's very simple to use while letting you access it wherever you need.

Cons

You can also add your signature to checks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM
Anna M.

Accounting, N/A employees

4.0

“Remote access saves time”

Pros

Being able to use it remotely saves a lot of time and honestly keeps me sane.

Cons

It's frustrating when the developers roll out changes without checking in with users first.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JR
Jennifer R.

Accounting, N/A employees

4.0

“Unmatched convenience”

Pros

The convenience it provides stands out. I can get my work done from anywhere in the world which makes it really flexible and practical.

Cons

The system is a bit expensive and it can be glitchy at times.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

LM
Lisa M.

Accounting, N/A employees

5.0

“Such a pleasant experience”

Pros

Using this software has been a very pleasant experience because it feels user-friendly and simple to work with.

Cons

It's also a very good and simple way to manage a company online.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EB
Eric B.

Accounting, N/A employees

4.0

“Helps your business progress”

Pros

It is simple to work with, easy to access from anywhere and it's genuinely satisfying to see your business progress while using it.

Cons

The pricing can start to feel expensive if you're not careful and if you fall behind on your tasks, the workload can become overwhelming pretty quickly.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

KI
Kyle I.

Non-Profit Organization Management, N/A employees

4.0

“Simple to run reports”

Pros

Running reports in is simple and it makes it simple to check profit and loss across different quarters, years and other time periods.

Cons

At times, after clicking into a specific suggestion, it can be a little difficult to get back to the original report.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

AR
Alec R.

Health, Wellness and Fitness, N/A employees

5.0

“Cheaper than the standard version”

Pros

Compared with standard QuickBooks, this version is more affordable, easier to access and much more user-friendly.

Cons

Like any financial software, it's possible to get buried in the details when setting up accounts. It's definitely best to have someone who really knows what they're doing handle the setup and ongoing maintenance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CA
Charlotte A.

Building Materials, N/A employees

5.0

“Ideal option for handling my accounting needs”

Pros

It has been exactly the accounting software I was looking for. It feels like the ideal option for handling my accounting needs.

Cons

Keeping the accounting books organized is very simple with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10