Quickbooks Online Reviews

“Easy to adopt”

Pros

Easy to use and the interface feels user friendly and simple to incorporate into daily use.

Cons

Nothing comes to mind right now in terms of downsides.

“Simplified online accounting workflow for us”

Pros

QBO has really simplified the whole online accounting workflow in my organization. It takes care of major repetitive tasks automatically, especially things like accounts payable and accounts receivable which saves a lot of time.

Cons

Honestly, it's the most powerful online accounting tool I've used and it has never let me down.

“Scales well”

Pros

Running my finances from anywhere has been one of the biggest benefits for me. Since it's cloud-based, I can check and manage everything whenever I need to which has been especially valuable for remote work. The layout is user-friendly and I really appreciate how well it connects with so many of the apps I already rely on. Tools like automatic bank transaction imports cut down a lot of manual work and the mobile app helps me keep up with everything when I'm away from my desk. It also scales nicely so it continues to fit as my business grows.

Cons

Subscription fees can climb pretty fast, especially once you start adding more users or need additional features through integrations. Even though the interface is generally user-friendly some of the more advanced functions take extra effort to figure out. It's a very capable platform but the pricing feels a bit high for smaller businesses.

“Huge help for new business owners”

Pros

It makes running payroll and dealing with taxes much more manageable, especially for new business owners who don't come from an accounting background.

Cons

accounting module was harder than expected. Even with a business background, I felt it was more complicated and tougher to set up than similar tools like Wave. It's not a huge problem since QuickBooks has plenty of community resources and a very supportive customer service team to help along the way. Another issue for me is the smart screen-sharing approach they use for troubleshooting. Support connects you with an agent, you share your screen and they walk you through the process. That works but I really wish more of these fixes could be handled directly in the backend by the agent instead of taking so long through screen sharing.

“Lets me share access”

Pros

This tool has been really simple and the mobile app makes it convenient to keep up with things wherever I am. Being able to share access with my bookkeeper is also a big plus and helps us stay on the same page.

Cons

The mileage tracking feature tends to drain my phone battery pretty quickly.

“Good speed”

Pros

It works very well and feels fast, especially for software that handles a lot of data.

Cons

There aren't that many apps available for it and there are other alternatives out there.

“Everything is saved online”

Pros

Having everything stored online is a big plus. It's simple to use and I can get to it from pretty much anywhere, whether I'm on my phone, laptop, tablet or desktop.

Cons

Every now and then, logging in takes a minute. It could just be my internet connection but I've run into that issue a few times.

“Makes bookkeeping easy”

Pros

Keeping the books organized and categorizing transactions is very simple. It also does a solid job with customer invoicing and makes it simple to track outstanding balances.

Cons

The application does feel somewhat limited when it comes to functionality and profile visibility could be better.

“They keep adding new features”

Pros

Handling bookkeeping, payroll and similar tasks with this has been very simple which makes day-to-day work much more manageable. I also appreciate that they keep introducing new features for employers such as 401k account options so it feels more organized and better suited for small business management. Customer service has generally been reliable and helpful as well.

Cons

The monthly cost is pretty high and it starts to add up over time which has made me consider switching more than once. On top of that, a few parts of the system are still confusing if you do not come from an accounting background.

“Well thought-out solution”

Pros

It feels like a very well thought-out enterprise resource planning solution for small and medium-sized businesses.

Cons

There is no multiple-warehouse function for companies that operate several physical warehouses which makes the supply chain side rely on third-party applications.

“Creates professional-looking invoices”

Pros

Generating employee payroll is much faster with this and creating plus sending professional-looking invoices is really simple too.

Cons

My overall experience with it has been excellent and I honestly haven't come across anything to dislike.

“Fantastic universal search option”

Pros

The universal search works really well and is especially helpful because it can pull up specific line items on invoices which makes it very useful.

Cons

At times, the website can be a bit slow to respond.

“most widely used accounting software”

Pros

It's the most widely used accounting software for small businesses and there are plenty of tips and resources available online.

Cons

It's very different from the Desktop version. Switching from Desktop to Online felt more like learning a completely different company's system and as a bookkeeper, I have less access to work with and adjust the data.

“Keeps track of receipts”

Pros

Keeping up with invoices and customer details is really useful. It also does a good job of helping me stay on top of accounting records and receipts when I'm classifying transactions.

Cons

The automatic receipt matching can be pretty inconsistent. A lot of the time, the receipts I upload don't connect to the right transactions. On top of that, the image file format shown in the receipts tab isn't one I can directly upload to a transaction so if the receipt doesn't match automatically, I have to convert the photo file before I can use it. That ends up making the whole process take longer than simply emailing myself a receipt photo and attaching it manually.

“Clearly laid out interface”

Pros

Having everything organized in one place has been really helpful. The platform lays things out in lists which makes it simple to stay on top of business and personal tax records, receipts and payroll all together.

Cons

I understand the price includes access to a lot of useful features but it still feels pretty expensive.

“User-friendly fit for small business”

Pros

It is very user friendly and works really well as an ERP for a small company.

Cons

It's missing some of the more advanced functionality that a larger company would need.

“Ease of creating monthly reports”

Pros

Simple to put together reports each month, especially when all I really need to do is keep the checkbook balanced.

Cons

The cost is a downside and I'm not using it every month anymore because we switched to a different system.

“Quick team adoption”

Pros

Pretty easy to handle and my entire team adapted to the new platform without much trouble.

Cons

Honestly, everything has been excellent overall. My only minor complaint is that it can run a bit slowly at times when the Wi-Fi connection isn't very strong.

“I enjoy using it”

Pros

Using it has been a really pleasant experience because everything feels simple to work with.

Cons

it costs a bit more than we'd like.

“Decent software overall”

Pros

The integration with Clio worked well along with the rest of the Intuit product suite. The interface is reasonably simple to move around and overall it does a solid job, even if I'm still not completely sure those advantages make up for some of the downsides.

Cons

It was decent overall but as someone without an accounting background, parts of it were a little difficult to figure out. That may partly be on me though since I chose to handle the entire onboarding process myself as a new business owner instead of using their expert support.