Quickbooks Online Reviews

“difficult and confusing”

Pros

Being able to log in from anywhere on my phone or laptop is definitely convenient.

Cons

The site isn't very user-friendly and getting around it can be difficult and confusing.

“Bank syncing works perfectly”

Pros

My accountant handles everything in it without any issues and it links up with my bank account and credit card smoothly.

Cons

Since I'm not an accountant or bookkeeper myself, I'm just relieved that my accountant and bookkeeper are able to manage it all for me.

“Allows you to work on the go”

Pros

Being cloud based makes a big difference because you can work from anywhere as long as you have an internet connection and the mobile app also lets you keep up with things while you're on the move.

Cons

A few tools that exist in the desktop version aren't available here and some of the more advanced features can be tricky to use if you don't already have accounting experience.

“Very accessible and friendly”

Pros

Ability to use it anywhere with an internet connection is probably the best part. It's very accessible and user-friendly.

Cons

It does run into occasional glitches now and then but overall it's still accessible and simple to use. I'd definitely recommend it.

“Nothing complicated about it”

Pros

It's very simple and user friendly. There is nothing complicated about it.

Cons

The free trial feels a bit limited and the monthly subscription price is somewhat expensive.

“Can access it anytime”

Pros

It is web based which makes a big difference since I can manage my business from pretty much anywhere.

Cons

The pricing feels a little expensive for what the software actually offers.

“Allows me to share data with others”

Pros

Sharing data with others is convenient and the integrations are really useful. The bank feeds also work well when the connection holds.

Cons

Support is pretty frustrating and usually leans on canned replies for issues that are already searchable online and have often been tried before reaching out. PNC is a major bank yet the feed connection with it is terrible. Even getting it connected can be a hassle and once it is, it disconnects often. I get that some of that comes from PNC's security setup but for such a major bank, this should work much better. The payroll options are also awful and when something goes wrong, fixing it is a nightmare because so much is locked down, not visible or can't be corrected manually. That means having to depend on support and they often seem unsure of what they're doing which is especially bad for Ohio and Pennsylvania local tax issues.

“Terrible design and reports”

Pros

The one thing it has going for it is that it's cloud-based so I could log in and access it from anywhere.

Cons

Beyond that, just about everything else is a problem. The menus are badly laid out and even accounting professionals struggle to figure out how to enter different types of transactions. Basic tasks like "Make deposit" or "Enter credit card transaction" take way too much digging to find. The reports are awful. The default Chart of Accounts for new clients is a mess, with tons of accounts that most small businesses will never need and once they're created there's no way to delete them. When choosing the correct account from the dropdown while entering a transaction, the order feels completely random. It's nothing like Desktop, where Assets came first, then Liabilities, Equity, Income and Expenses, all organized alphabetically. The default column widths are also wrong, some are unnecessarily wide, while others, like the Memo column, are cut off so badly you can't even read half the entry. You can spend time trying to resize everything but printed reports still don't match what's on screen and remain hard to read. Most CPAs I know have basically given up, exporting reports to Excel and fixing them there instead which is a huge waste of time. On top of that, Intuit has ads all over the software pushing its other products and services. They also tempt Desktop users over with low introductory pricing and we've all seen what happened with Desktop prices which have jumped more than 800% in four years. I've never seen a company build up 25+ years of goodwill with satisfied customers and then ruin that relationship so quickly.

“Bank reconciliation is effortless”

Pros

Keeping up with bank reconciliation is really simple in QuickBooks Online which makes that part of the work much less of a hassle.

Cons

The price continues to go up over time.

“Easy to get comfortable with”

Pros

Getting comfortable with the software doesn't take long at all and learning how to use it is very simple.

Cons

I'd still like to see better accessibility on mobile devices and a more user-friendly mobile experience.

“Simple to view paystubs”

Pros

Once my account was set up, signing in and viewing my paystubs was simple and convenient.

Cons

Using it on a mobile device was harder to navigate than I expected.

“Super user-friendly accounting”

Pros

Even without knowing much about accounting, I'm still able to keep track of everything because the platform feels very user friendly.

Cons

I honestly don't have many complaints. The only downside is that we recently had to move to a more expensive subscription but that was only because we needed it to integrate with Acculynx.

“Uncomplicated set up and layout”

Pros

Setting up QB is easy and the layout is simple to move around. Running reports takes very little effort and it works smoothly with payroll. You can also invite your accountant to access the account, review everything and help with tax returns.

Cons

new layout no longer lets you choose the home page view that works best for your needs.

“Feels simple to handle”

Pros

The platform feels very well organized and is simple to use.

Cons

updates or changes are made to the site without any notice.

“Has the tools that I need”

Pros

Everything about it feels easy to use and it includes all the tools and resources I need.

Cons

I don't have any complaints right now, it's been simple to work with and I'd definitely recommend it.

“Wonderful cloud-based features”

Pros

The cloud-based features were fantastic and made everything feel really efficient.

Cons

There's definitely a deeper learning curve if you want to take full advantage of all the options included in the platform.

“Features keep getting removed”

Pros

Once everything is set up, the software is fairly simple to use.

Cons

The frustrating part is how features keep changing and some get taken away unless you pay extra to have them added back.

“Lot of valuable information available”

Pros

Being able to sign in from anywhere is great and it's been really good overall with a lot of valuable information available.

Cons

I honestly don't have any complaints since my experience using it has been very positive.

“Efficient performance”

Pros

it is very convenient and I can work quickly and efficiently with it compared to a lot of other bookkeeping apps.

Cons

The part I don't enjoy is how crowded it can feel. At times the layout seems a bit unorganized and that makes things harder for me since I really need a more organized workspace.

“Does it all for me”

Pros

Having everything in one platform makes it simple to pull together all of my business expenses in one place. It also helps me keep track of spending and business expenses without bouncing between different tools.

Cons

The mileage tracking can feel a bit clunky at times although completing mileage entries on the desktop version works much better.