Quickbooks Online

Quickbooks Online Reviews

Total 1487 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

28%

3

Stars

9%

2

Stars

2%

1

Stars

5%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JT
Jamie T.

Facilities Services, N/A employees

5.0

“Helpful invoicing and tax tracking”

Pros

It handles invoicing well and also takes care of important things like tracking the taxes I'll need at the end of the year.

Cons

There is a lack of real flexibility when it comes to customizing invoices for payment within a 24-hour window. As a small business, I prefer getting paid as quickly as possible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AL
Antonella L.

Hospital & Health Care, N/A employees

4.0

“good match for small to medium-sized businesses”

Pros

It covers the core accounting and finance needs really well. It's user-friendly, simple to work with and a good match for small to medium-sized businesses.

Cons

payroll setup tends to throw a lot of errors.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RC
Rebecca C.

Construction, N/A employees

4.0

“Doesn’t use up space on my device”

Pros

Having updates handled automatically is a big plus and I also appreciate not having to use up storage space on my computer.

Cons

It does disconnect at times and needs to be updated again and applying payments feels a bit more complicated than it should be.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

DT
Deirdre T.

Accounting, N/A employees

5.0

“Virtual bookkeeping that works”

Pros

Working with clients and employees remotely on the same bookkeeping system is a huge advantage. Everything stays in one place and there's no need to deal with installing or updating to new versions.

Cons

Would be nice to have the ability to import general ledger journal entries directly from Excel.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AD
Adam D.

Chemicals, N/A employees

4.0

“Great software”

Pros

Being able to manage my accounts from any computer is a big advantage and makes it really convenient to stay on top of things wherever I am.

Cons

Compared with the full version, it comes with fewer features and doesn't offer the same level of customization.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

PP
Pankaj P.

Accounting, N/A employees

5.0

“Solid choice for accounting professionals”

Pros

Very user-friendly and simple to use, with plenty of features that make it a solid choice for accounting professionals.

Cons

The inventory management system still needs some improvement and could be better developed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Non-Profit Organization Management, N/A employees

1.0

“Inflexible system”

Pros

Honestly, there was nothing positive about it. The whole experience was awful from beginning to end.

Cons

Bank syncing felt like a scam because it never worked at all. There are very few options and the system is not flexible.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

1

LL
Lori L.

Medical Practice, N/A employees

5.0

“Quick access to paycheck”

Pros

It feels very well-structured and getting to my paycheck quickly is something I really appreciate.

Cons

I honestly don't have any complaints right now. It saves me time and is simple to access whenever I need it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SJ
Steven J.

Facilities Services, N/A employees

4.0

“Easy to configure”

Pros

Getting this system configured, managed and used is very simple. It's simple to work with on a day-to-day basis.

Cons

I'd like to see more features designed specifically for construction project management. I'm also not very happy with the pricing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

DM
Daisy M.

Non-Profit Organization Management, N/A employees

5.0

“Automates everything”

Pros

A big plus is how it automates more than 89% of the repetitive accounting work, including billing, invoicing and inventory control.

Cons

Honestly, everything works quite well for me when I use it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZC
Ziyad C.

Oil & Energy, N/A employees

4.0

“Handy bank syncing and tracking”

Pros

It has been very simple and connecting it to my bank makes automatic transaction tracking really convenient.

Cons

Setting up the mileage feature wasn't very user-friendly and it was difficult to track multiple cars separately. Categorizing transactions also felt a bit tedious and that part could definitely be automated better.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

MV
Manoj V.

Computer Networking, N/A employees

5.0

“Great deals”

Pros

Right away, the website feels very user-friendly and simple to handle. They're also offering a Black Friday deal with 70% off plus a 30-day free trial which is especially helpful for people who are just getting started with buying books.

Cons

Customer support is only available Monday through Friday. The hours also feel pretty limited at 5am to 6pm and it would be much better if support were available 24/7.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

CT
Chrissy T.

Retail, N/A employees

4.0

“user-friendly design and setup”

Pros

It is uncomplicated and easy to manage. The interface is user-friendly, even if you don't have a strong accounting background. Setup is also relatively quick so it doesn't take much time or effort to get everything up and running.

Cons

it won't reliably stay synced with my bank and my Shopify account disconnects every few months which means I have to reconnect it again.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

RS
Robert S.

Maritime, N/A employees

5.0

“Easy to teach”

Pros

It turned out to be much more simple than I expected. The functionality is solid and being able to teach others how to use it has been especially valuable. I'm looking forward to learning more of the finer details and everything this platform can do.

Cons

Up to this point, the platform has worked very well and I haven't run into any issues. This is my first time using it and it hasn't let me down at all. I plan to keep learning the system and will speak up if I come across anything that isn't working properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS
Tetiana S.

Research, N/A employees

4.0

“Custom reports that really help”

Pros

This software gives me access to different kinds of statements and reports and the custom ones I can build in QB are especially useful.

Cons

it logs me out or goes inactive after about 15 to 30 minutes of no activity.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RB
Robin B.

Management Consulting, N/A employees

5.0

“Smart design”

Pros

Having used these products for years, this has become my favorite version now that internet speeds are usually excellent. It's easy to use, with a smart, simple design that makes everything feel user-friendly.

Cons

There isn't anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DP
Daniel P.

Photography, N/A employees

5.0

“Costing made simple”

Pros

Handling all of my business costing with this software has been a big help and I can do it without needing an accountant.

Cons

It does take a bit of effort to get everything set up and put the work in but overall it's still a really good piece of software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CG
Cory G.

Real Estate, N/A employees

3.0

“Widely used bookkeeping software”

Pros

It's the bookkeeping software people seem to use most and since my bookkeeper already works with it, using it just makes practical sense.

Cons

The cost is too high and it feels more complicated than it needs to be for small business owners.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

6

DE
Daniel E.

Accounting, N/A employees

5.0

“Superb accounting solution”

Pros

Being cloud-based, I can use it from pretty much anywhere which is a huge plus.

Cons

I haven't run into any problems and everything feels very user-friendly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

VH
Vanessa H.

Veterinary, N/A employees

4.0

“Simple to train users”

Pros

Getting started with this system is very simple and it's just as easy to teach someone else how to use it.

Cons

I honestly haven't run into any real issues with it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8