Quickbooks Online Reviews

“Automates repetitive work”

Pros

It takes a lot of the hassle out of accounting by automating repetitive work like accounts payable, accounts receivable, the general ledger and payment matching.

Cons

Because it's cloud-based, it still falls short for global enterprises unless you connect it with external applications.

“Costly database failures”

Pros

There are plenty of useful features built in, along with a lot of automation. My HOA relied on it for ten years.

Cons

Despite having a lot going for it, the Technical Department couldn't properly maintain the online cloud database. After I noticed repeated errors in how the accounting was being handled, I reached out to Technical Support. They told me there were more than 10,000 errors in the database they were supposed to be maintaining. Then they said I would need to pay anywhere from $850 to $1,350 to repair the very database they should have been keeping in good shape all along. At that point, I decided I needed a more reliable and accountable company so after 10 years of using it, I canceled and switched to another online accounting system.

“Disappointing support”

Pros

The software itself is efficient, works well and does a good job overall.

Cons

Support has been a huge disappointment because they don't seem to have people who actually understand the issues being reported. I logged a bug in the new Modern View Time Tracking report and even provided both the old Classic report and the new Modern report to clearly show that the Modern version was displaying incorrect information. Instead of addressing the bug, the so-called expert support agent told me my internet speed was slow and then sent me steps on how to capture a time entry. That response made no sense since I had already been entering time for months and clearly know how to do that.

“Time-saving transaction copying”

Pros

Being able to duplicate older transactions and save new ones from them is a huge time-saver.

Cons

It's taking me a while to learn because there's a lot included though I don't really see that as a bad thing.

“Outstanding finance tracking”

Pros

Getting a handle on my finances was simple with this and it really helped me stay on top of everything.

Cons

Honestly, I loved just about everything about it and only wish the price were a bit lower.

“Cool features for finance tracking”

Pros

The interface feels well structured and the features do a really good job of helping track finances efficiently without a lot of trouble.

Cons

Pricing can be a bit high for small businesses, especially once add-on features and higher-tier plans are included.

“Appreciate its simplicity”

Pros

The simplicity is a big plus and filling out forms feels very easy.

Cons

The interface size made it a bit difficult to use at times.

“strong range of features”

Pros

Getting around the system is simple, the step-by-step guidance is helpful and it offers a strong range of features.

Cons

I don't have any complaints. It's an excellent accounting solution for small business owners who need reliable software.

“Love the AI bill-entry tools”

Pros

Being able to sign in from anywhere is a big plus and the new AI bill-entry tools are a feature I really appreciate. They're not flawless yet but they definitely save time and make the work simpler.

Cons

The subscription feels very expensive, especially since you need a separate subscription for each company. That makes it hard to justify for very small businesses or for managing personal books.

“Overpriced and full of glitches”

Pros

About the only upside is that it's so widely used that finding an accountant who already knows the system isn't difficult. Other than that, there really isn't much here to appreciate.

Cons

The price is outrageously high for what you actually get. The software feels slow and awkward and Mac support is terrible, there are constant glitches and problems that make using it on Apple devices a real headache. Even the integration with other Intuit products such as TurboTax, is poor which is especially frustrating when these tools are advertised as part of one connected ecosystem. After using QuickBooks for years, from the desktop version to the online platform, I can honestly say the experience has gotten worse over time. Both versions have been packed with bugs and backed by weak customer support. Moving to the online version was supposed to improve things but it ended up making everything more frustrating.

“Very easy to use”

Pros

The software is very user-friendly and simple to work with, especially for someone who already has an IT background.

Cons

The recurring fees aren't ideal for me since I'd rather make a one-time payment and not have to keep paying ongoing charges.

“Extremely easy to manage”

Pros

We found it very easy to use and had no trouble with it.

Cons

it doesn't connect with all of my banks.

“Reliable cloud bookkeeping”

Pros

Working as a Bookkeeper and Administrative Assistant, I appreciated the user-friendly layout and the fact that it's cloud-based. Being able to handle financial data in real time from anywhere made a big difference, especially when I needed to coordinate with clients remotely. It also made account reconciliation and report generation more direct and efficient which helped organize the bookkeeping process and improve accuracy.

Cons

There was occasional lag, especially during busy usage periods. That could slow things down, particularly when dealing with larger files or when several users were in the account at the same time. On top of that some advanced tools are either limited or only included in higher-tier plans so workarounds were sometimes needed for more complex accounting tasks.

“Gives me a complete view”

Pros

Running day-to-day accounting is much more manageable with this versatile tool. It gives me a clear picture of where our finances stand through linked accounts, reconciliation, reporting and other helpful features.

Cons

Since it's an Intuit product, there's a constant feeling of being nickel-and-dimed for features you may not even need, especially when access to one specific function or extra accounts is locked behind added costs. The cap on the number of accounts also feels like a pretty unreasonable limitation for an industry-standard accounting platform. That said because it's business software, higher pricing is somewhat expected.

“Eliminates errors”

Pros

Out of all the online accounting platforms I've used, this one has been the most powerful. The 2-way and 3-way matching features do a really good job of eliminating errors when it's time to pay vendors.

Cons

My experience with it has been very positive and I haven't run into any challenges.

“Flawless bank integrations”

Pros

Connecting it to my bank has been really useful and transactions import automatically without me having to do the work manually.

Cons

ACH payment fees are pricey and they raised the monthly subscription again. The discounted pricing also only lasts for a short time.

“Solid service”

Pros

It covers everything I need in one service, the customer support has been solid and it makes tax season much more manageable.

Cons

About halfway through the year, our account was hacked and completely held for ransom for $3,000 by people pretending to be QuickBooks staff.

“Handy receipt tracking on mobile”

Pros

Keeping track of expenses was really convenient and being able to snap a quick photo of receipts with my phone for safekeeping was a big plus.

Cons

The interface felt a bit intimidating and confusing at first. Since there's clearly a lot of information to manage, a weekly reminder to review recent expenses might help keep things from piling up and feeling overwhelming.

“Keeps time tracking and vacation balances organized”

Pros

Handling payroll with it has been incredibly simple and it also does a really good job of keeping yearly vacation balances and time tracking organized.

Cons

At times, integrations with other tools, like Clockify, can be a bit difficult to keep consistent for all users.

“Functions are not userfriendly enough”

Pros

At first glance, it seems designed to give small businesses fairly accessible accounting at a reasonable price with the basic plan. The interface is appealing, too although the system ends up being a lot more complicated than I initially expected.

Cons

There are so many built-in functions but a lot of them are not clear for a small business owner to use without significant accounting knowledge or prior experience with the platform. Some features being left out of the basic package also feel like unreasonable restrictions. On top of that, making changes to past invoices or payments without affecting account reconciliation is not simple at all which gets frustrating quickly. Charging extra for help with issues like that feels unnecessary, especially since the product is not user-friendly or clear enough to justify paid support only. In reality, it is not user-friendly enough to figure out on your own and I've ended up needing my CPA or business consultant to help work through certain problems which has been frustrating as well.