Quickbooks Online Reviews

“Have to make manual adjustments”

Pros

It covers the core needs my business requires.

Cons

Payroll has been a real frustration because overtime, EI and vacation pay don't line up with my payroll requirements so I end up making manual adjustments. Also, payroll services can get frozen without warning.

“Helpful fund organization”

Pros

Keeping my funds organized with it has been incredibly helpful.

Cons

constant subtle changes to the platform get frustrating. I'd rather they keep things more simple, especially by limiting design and layout edits.

“Easy to understand and use”

Pros

Found it simple to figure out and that's what I appreciate most. I was basically thrown into using it but it was simple enough to learn on my own without much trouble.

Cons

QB tries to guess the transaction category and payee. It often creates extra work for me and having a better way to mass categorize would make things much easier.

“Customer support never lets me down”

Pros

It feels simple to use and the customer service has been really helpful. Whenever I have questions, they respond and work through a solution to whatever issue comes up.

Cons

The program and screen layouts sometimes get changed without any warning so I end up having to relearn how to do the same task I'd always done before in a different way.

“Nothing to dislike”

Pros

The way it's set up makes it really easy to use and the layout works well for managing my booking.

Cons

Honestly, there's nothing I dislike about it at all. I haven't run into any issues.

“Collaboration made simple”

Pros

Having everything in one place is really convenient and the ability to connect directly with my bookkeeper makes collaboration much simpler.

Cons

Parts of the system can feel a little outdated.

“Connects with all major financial institutions”

Pros

It connects with pretty much all the major financial institutions which makes handling accounts and transactions much more convenient.

Cons

There are other products out there that offer similar functionality at a lower price.

“can be used on any device”

Pros

Being able to access it wherever I am, from any device, is a huge plus.

Cons

I haven't had any complaints up to this point. It did take a little time to get used to the new platform but I'm happy with it now.

“Keeps my work on track”

Pros

Pretty easy to handle and it helps me stay focused on the tasks I need to get done.

Cons

Haven't run into any problems with it so far.

“Flawless third-party integrations”

Pros

The integration setup worked really well and it connects nicely with third-party applications.

Cons

The starting price jumps to double after the first three months.

“Fairly priced”

Pros

The pricing feels fair and budget-friendly, especially for a small business.

Cons

Without much accounting experience, it can be a little difficult to find my way around at times.

“Powerful finance tracking”

Pros

Keeping up with AR, AP and the rest of our finances is very convenient and the financial reporting tools are especially useful.

Cons

The initial account setup takes some time but it pays off once everything is in place.

“Quick and simple use”

Pros

Getting this program up and running is quick and using it feels simple right away.

Cons

There's still a bit of a learning curve when it comes to figuring out all of the available features.

“Grows with the business”

Pros

It has become a go-to accounting solution because it's user-friendly, packed with comprehensive features and able to scale as a business grows.

Cons

Like any software, it comes with both advantages and drawbacks. Knowing which features users tend to like the least can help you figure out whether it's the right fit for your business.

“Affordable invoicing and account tracking”

Pros

This solution has been really convenient. It's simple to work with, reasonably priced and makes it easy to manage and keep track of all my accounts, both business and personal. I can also create invoices directly in the system to send to clients which is very helpful.

Cons

At the beginning, the layout was a little confusing because it was quite different from the older software I had been using. That said, it was mostly just a matter of taking some time to get used to it.

“Simple to connect to our bank account”

Pros

Connecting it to our bank accounts was simple and the platform is very user-friendly overall.

Cons

It can still feel intimidating and overwhelming, especially for new users. I also can't find some of the charts and graphs I used to rely on for board meetings anymore.

“Gives access to multiple people”

Pros

Right away, it connected well with all of my credit cards and bank accounts and having everything update in real time was a big plus. It also worked really well for situations where multiple people needed to access the files at the same time.

Cons

One thing that got frustrating was how often I was traveling and didn't always have reliable internet access. Since I had to be connected to get any work done, it felt limiting at times. Because of that, I preferred the QuickBooks Desktop version.

“Hassle-free invoice creation”

Pros

Navigating the platform is very simple and creating invoices as well as applying payments is a clear, hassle-free process.

Cons

Updating company information could be made a bit more simple.

“Helps monitor expenses and income”

Pros

Running my small business is much simpler with this because it helps me keep up with both expenses and income. It also connects with tax-related tasks and includes invoicing features which is really useful.

Cons

Something I'd like to see improved is the tagging when categorizing expenses since some of my transactions end up being tagged incorrectly at times.

“Simple accounting with strong integrations”

Pros

Keeping the accounting process simple is one of the best things about it. Even when you move into the advanced version and use more powerful tools, it still stays true to a simple double-entry accounting system. The Bank Feeds are incredibly useful when they're set up and used properly and there are plenty of app integrations available as well.

Cons

It didn't really adapt well to our construction workflows the way Enterprise Desktop did. Jobs and Items function differently which created issues for how we were used to working. On top of that, the per-entity pricing feels very expensive. At this point, it makes more financial sense to pay a one-time fee for Desktop and be able to manage as many companies as needed.