Quickbooks Online Reviews

Pros

Starting out with my first small business, choosing this was absolutely the right move. It's simple to use for just about anyone and comes at a really affordable price.

Cons

It covered everything I needed. My only wish is for a way to make the dashboard feel less crowded, maybe by letting users hide or deselect features they don't use.

Pros

Having invoicing, expense tracking and financial reporting all in one place was the part I appreciated most. Since it's cloud-based and the interface feels user-friendly, it was simple to stay organized and keep an eye on business finances from anywhere.

Cons

Some of the more advanced tools are locked behind higher-tier plans so the cost can add up as the business grows. Support has also been hit or miss which makes more complex issues harder to sort out quickly.

Pros

Between the wide range of app integrations, reliable payroll tools, multi-user access and automatic bank feeds, this is a great solution for a growing business.

Cons

The monthly subscription can get expensive and the price goes up even more as you move to higher plans. It also slows down occasionally and the bank feed sync can have issues once in a while.

Pros

Getting started with it didn't take much time because the layout is clear and simple. The bank syncing works well too which helps a lot with keeping up with daily payables.

Cons

The clearing accounts can become disorganized pretty fast and the tax filing section tends to run into errors fairly often.

Pros

Widely accepted by accountants, it also connects with a lot of third-party platforms. The software includes a solid range of accounting tools, financial reports, invoicing and bank transaction management. For small businesses, it covers most accounting needs without requiring deep accounting expertise.

Cons

It feels more and more expensive for what you actually get. Bank and credit card connections often drop for no clear reason and getting them linked again can take a lot of time and patience. Support is hard to reach, answers are inconsistent and technical problems rarely get resolved quickly. For a product with this kind of reputation and price, it also feels surprisingly buggy and clunky at times.

Pros

Between the customized reports and the memorized reports, this has been the best value for me. It's also very user-friendly which makes it pleasant to work with.

Cons

After more than 5 years of using it, I still haven't run into any issue, problem or concern that couldn't be resolved without much trouble.

Pros

Being able to access it from anywhere is convenient. Other than that, Intuit is terrible because it feels like you constantly have to upgrade and pay more just to get any kind of service.

Cons

The biggest problem is the cost and the lack of help unless you pay extra. You can never seem to get support without being pushed to upgrade the upgrade you already paid for. Not once have I had an interaction that didn't end up costing more money or involve another upgrade. Every time I call, they try to sell me something else first. My time matters and they waste it by refusing to help until they've pitched some kind of add-on. I literally got off the phone after paying for an upgrade just so I could receive a callback about a small issue. Then when they finally called and fixed it in just a couple of minutes, they still tried to sell me yet another upgrade.

Pros

Running our VITA tax program with it has been a dependable way to keep the finances behind our free tax prep services organized and transparent. Having income tracking, expense management and reporting in one system really helps when you're managing a grant-funded program. Since it's cloud-based, our team can access what they need from anywhere instead of being stuck at one computer which is especially valuable during the rush of tax season. The reporting tools are also clear enough that putting together the figures we need for oversight doesn't become a major task.

Cons

The subscription cost feels high especially for a nonprofit providing a free community service where every overhead expense counts. Some of the more detailed accounting functions come with a noticeable learning curve and it isn't always clear where to look when something doesn't work the way you expect. Support can also be inconsistent depending on the person you reach. On top of that the nonprofit focused features could be more fully developed instead of feeling added onto a platform primarily designed for small businesses.

Pros

One of the best parts of it is its financial reporting. It gives us a strong library of built-in reports along with real-time dashboards so we can keep track of profit, expenses and cash flow without having to rely on our accountant all the time.

Cons

Its invoicing is also very flexible to work with and since I started using it, I really haven't run into any major issues.

Pros

Keeping all my records in one app makes everything faster to manage. I can also pull up entries from years back just by searching the dates which is really convenient.

Cons

The pricing honestly seems pretty high. As a freelancer I have had to spend a lot on it so I really hope they consider lowering the cost.

Pros

It seems worth the cost because it gives me everything I need in one place. I can manage my finances, send invoices, keep up with expenses and run reports without jumping between different tools. It makes my everyday bookkeeping much simpler and saves me a lot of time.

Cons

I would say its support team has been useful whenever I have reached out although the response time has sometimes been longer than I expected. When the issue is more complicated, it can also take a few conversations before everything gets fully sorted out.

Pros

One thing I really like is how flexible it is when I need to look over different parts of employee benefits and payroll. When tax season rolls around, it makes financial reporting and checking my expenses and income on my own much more manageable. Customer support has also been decent whenever I have needed help.

Cons

Getting around the system can is a bit hard at times and pulling older payroll records from previous years is not especially fast. On top of that the price is fairly high compared with other software options.

Pros

Nothing has really changed and I still absolutely love using it. There haven't been any major updates but it continues to be reliable and easy to work with.

Cons

This one fits exactly what I need so I have no real reason to move away from it though I admit other options on the market could still tempt me.

Pros

The reporting tools are amazing and being able to build custom reports when needed is definitely useful. It also works well for paying subcontractors.

Cons

Using it can be pretty difficult at times and the help feature does not always provide the support you need. On top of that there is an ongoing issue where contractors keep disappearing.

Pros

Switching from QuickBooks Desktop to it has been a really positive change. Everything about it has been wonderful so far. Usability and financial reporting matter a lot to me and this version gives me exactly what I need. I also appreciate that the free one hour consultation is there whenever I decide to use it.

Cons

This is not really a downside but it works quite differently from the Desktop version so it took me a little time to adjust.

Pros

Form QBO after 16 years on Enterprise was a major adjustment. It's definitely a better value but the workflow is very different. The biggest change is moving from the Enterprise process of estimate to sales order to invoice, while in QBO it goes straight from estimate to invoice. There is a way to create a sales order but the reporting for open sales orders seems buggy and really needs to be fixed. Financial reports take a little more effort to pull together but it can be done. Customer support has been excellent overall and having everything in the cloud makes accessibility a huge plus. Once you learn how it works, it becomes pretty easy to use.

Cons

The sales order feature especially the reporting for open sales orders is incredibly frustrating and by far the hardest part to make sense of.

Pros

Keeping my business accounts on track is much simpler with this. I can quickly check my tax year to date figures and get a good sense of how I am likely to perform. It also integrates well with my bank account and the pricing feels very reasonable.

Cons

There's a lot packed into it and the app can be a bit glitchy when I am entering invoices and expenses. Also the option to upload a photo with a transaction only seems to work on the desktop version.

Pros

At first the software felt user friendly and it really seemed like moving from the desktop version to the online version was going to be a smart change. We honestly thought it would be a much better fit.

Cons

Since switching from QuickBooks Desktop to it in January, it has been problem after problem. The first major issue was that someone got into our account and attempted to pay themselves more than $300,000. Luckily, we caught it before the bank approved anything and contacted QBO right away only to be told to just wait and see. We were supposed to hear back from the fraud department but no one ever followed up. Later we found out the first representative never even submitted the ticket. After that we spent the next week speaking with different support agents who were not helpful and somehow kept making the situation worse. They eventually submitted a ticket but that resulted in us being locked out of our account for more than a week. If that had been the only issue, maybe we could have dealt with it but during that lockout they were apparently scrubbing our account. We had our IT contractors inspect all of our devices and found nothing wrong on our side. We also have very strong security on all of our hardware and have never had any issue like this in 22 years. Once access was restored, they had placed a block on our AP and Payroll coordinator's laptop so she still could not log in from her device. She contacted them over three weeks ago to get that removed and it still has not been fixed. No one has followed up with her so she has been stuck using two laptops for weeks which has been incredibly inconvenient. And that is still not the worst of it. After we finally got back into the system, it has been one issue after another. We had to re-verify all of our business information just to get back into QBO and over the last week and a half they have continued asking for even more documentation. Our team has submitted his ID three different times along with a bank statement, federal ID information, phone bills and letters from our bank for verification. We were told everything was approved and then they suddenly locked us out of payroll anyway. Now we have to pay employees with paper checks which is completely against how our process is set up. What makes it even worse is that they never even told us payroll had been disabled. We only found out when we tried to run payroll on Monday and got a message saying we were locked out and needed to verify everything again. They claim they sent emails but they did not. They also said they sent micro-transactions to our bank for verification but those never showed up either. This has been a complete nightmare and an expensive one at that. Our admin team has wasted countless hours sitting on hold and speaking with employees who do not seem to know what they are doing. It has been one disruption after another and we are completely worn out by it. We were told switching to it would be a big improvement but it has been horrendous from start to finish, with no resolution in sight. I would absolutely not recommend it. You will regret making the switch.

Pros

Having everything I need in one place is a big plus. My favorite part is being able to review transactions and match them before reconciling which makes the whole process much better.

Cons

The frequent pop-ups can be a little annoying. They sometimes get in the way while I'm navigating but since most of them have a "don't show again" option, that usually takes care of it.

Pros

Whenever something comes up, the customer support team responds quickly. The interface is user-friendly and very easy to navigate.

Cons

AI feature still needs a bit of fine-tuning although it has made it easier to identify and categorize transactions.