Quickbooks Online Reviews

“Helpful invoice reminders”

Pros

Very easy to use and giving our accountant access has worked out really well. The automatic reminders for unpaid invoices are also a big time-saving feature.

Cons

Something that keeps being frustrating is the bank connection. We've had ongoing trouble reconnecting it which has caused a lot of headaches. I understand part of that comes from banks adding more security to online access but it still creates problems when trying to pull bank transactions into the system.

“Easy to create invoices”

Pros

Handling invoices in this software has been one of the best parts for me. I mainly use it in a development role, where I send invoices to donors and sponsors and the whole process is very user-friendly. It's simple to create invoices and the system keeps clear, readable records that make it convenient to track customer history, including paid and overdue invoices and to generate financial reports. It also includes all the key invoicing features I need, like adding attachments and using customizable classes and categories. Since several team members are involved in invoicing, being able to check an invoice's transaction history is especially useful as well.

Cons

The latest update that changed the homepage navigation has taken a bit of time to adjust to but aside from that, I've run into very few problems with the software.

“A bit too complex”

Pros

Appreciate the integration with the income tax system. Being able to carry business information over into other Intuit products also makes it feel like a one-stop shop which is definitely convenient.

Cons

I ended up stopping using it because it was more complex than what I actually needed and as a first-time user, finding the right training or guidance was difficult.

“Monitors expenses”

Pros

Using it for basic accounting has made the whole process much more easy. It helps track expenses and invoices without having to handle everything manually and generating reports is much simpler too.

Cons

At first it can feel a little complicated. If you don't come from an accounting background some features may take a while to understand although it still cuts down a lot on manual work.

“Integrates smoothly with banks”

Pros

I found it simple to operate. The way it connects with credit cards and bank accounts works really well and helps make posting much more efficient.

Cons

The weak spot is the support. It can be hard to get in touch with someone who's actually able to help answer questions.

“Fast, reliable and user-friendly”

Pros

It is so user-friendly. Uploading photos is simple and the platform is fast and reliable.

Cons

At times, there are network-related issues. When that happens, photo uploads can slow down.

“Covers all the core tools”

Pros

It covers all the core accounting and bookkeeping tools a small business really needs. My accounting knowledge is pretty limited and my needs are fairly basic so this software fits my skill level well and gives me what I need without being too much. The support team has also been solid and it's really useful that I can provide my accountant with separate access.

Cons

Ever since the redesign, the system feels more complicated and visually overcrowded to me. The updated features and new layout that were meant to improve things have mostly just left me feeling frustrated and confused. I really wish there were an option to keep using the previous layout because I don't enjoy being forced into the new one.

“Provides valuable insights”

Pros

The reporting and analytics side of it stands out. It gives us clear insights into how the business is performing which helps us make informed decisions at the right time. The features also work really well and honestly offer more than you would expect for the price so it feels like good value for the money.

Cons

It has been an exceptional tool for us and at this point I honestly do not have any complaints or dislikes about it.

“Detailed solution”

Pros

Having everything in one place really helps with running my agency. I can handle billing and invoices, keep track of expenses and create customized reports and dashboards from the same interface.

Cons

At times some workflows still take more effort to set up than they should. The platform sometimes requires extra steps to convert or prepare data into specific formats before I can complete the process.

“Awful phone support”

Pros

Year-end tax time is a lot more convenient with this especially since expense categories stay organized and connect across all my credit cards.

Cons

Customer service over the phone is really awful and the constant price increases are also very disappointing.

“Useful reminders”

Pros

It definitely has its ups and downs but it does a good job of keeping all my information organized and sending reminders when important things need my attention.

Cons

the software crashes at least once a day and when that happens, I can't move forward at all.

“Full-featured program”

Pros

Packed with solid features and the different plan levels should fit the needs of most businesses pretty well.

Cons

Lately it's been getting slower and the "AI" suggestions just don't work well. On top of that, the "new" banking transaction screens take more time to use than the older versions did.

“Friendly reps”

Pros

Handling our monthly invoice with it is very simple and that's what I love most about it. It's simple to use and the customer service reps have always been friendly and helpful.

Cons

Since we only use it to send invoices to patients, the price feels a bit high for our needs. On top of that, there are extra fees that come with it.

“Professional invoicing tools”

Pros

It feels very simple even without any accounting experience. The dashboard offers a clear, real-time view of finances and moving between invoicing, expenses and reports feels natural and well connected. The invoicing tools really stand out, they look professional, can be customized and are fast to send. Reporting is detailed without being overwhelming which makes it much easier to keep track of overall business performance.

Cons

There's not much to complain about. At times, the platform can be a little slow to load during busy periods and some of the more advanced tools take a bit of time to find. The pricing can also add up depending on the plan which could be something to think about for very small businesses or freelancers working with a limited budget.

“Saves me a lot of time”

Pros

It connects well with our project management software. It transfers data back and forth without issues and has cut down, if not completely removed, the need for double entry. That alone has saved us a lot of time. For less than $100 a month, it gives us a complete view of project profitability along with the financial performance of the business overall. We also have not run into glitches, problems or anything along those lines. QBO has been a dependable and consistent partner for our business.

Cons

Something I have questioned is why QBO does not offer a clearly visible learning portal directly within the account. If there is one available, it certainly is not prominent enough in my opinion.

“Smart categorization”

Pros

Using it day to day feels very simple. Having the bank feed pull transactions in directly makes month-end close much more manageable. Expense categorization is simple and the system's suggestions based on previous entries are a helpful touch.

Cons

A few areas still feel restrictive especially around customizing import fields when using the general ledger to match A/R payments brought in from a CRM. We have to rely on Saasant to reformat the data before importing it and there's no option to build an API connection from the CRM.

“real-time tracking”

Pros

Having the invoicing tools and financial reports in one system has been really helpful. Everything stays organized in one place and being able to monitor income, expenses and payments in real time makes managing the business a lot easier.

Cons

I run into minor bugs or updates that take a little time to get used to. The adjustment period is usually pretty short though.

“Helpful guidance that keeps me on track”

Pros

The guidance is really helpful and it adds a lot of value. Even though I already know my way around accounting software fairly well, it still serves as a useful reminder so I don't overlook anything.

Cons

There's very little I dislike about it. If I had to point out one thing, it would be that moving between different areas of the program isn't always very user-friendly.

“Creates clean reports”

Pros

It connects well with our bank (Chase) and with our project management and invoicing software (Factor AE). The reports are clean, simple and the system is pretty quick to learn.

Cons

A few features in the online version are still being built out, like report grouping and the price feels a bit high though it's still manageable.

“Excellent value”

Pros

Right away, it felt like good value for the money. The interface was user friendly, invoicing worked well and getting around the system was pretty simple. Setting up users was simple too and I appreciated being able to assign specific roles based on what each person needed access to.

Cons

Dimension tracking could be stronger especially if you need more detailed tracking for cost codes and equipment usage. The bigger frustration was customer service. We used QB for payroll as well and anytime we needed support, the experience across the platform was really poor. Most of the time we ended up with someone who didn't seem properly trained and we could often figure out the answer ourselves by searching online before support could provide a solution.