Quickbooks Online Reviews

Pros

At first glance, it seems designed to give small businesses fairly accessible accounting at a reasonable price with the basic plan. The interface is appealing, too although the system ends up being a lot more complicated than I initially expected.

Cons

There are so many built-in functions but a lot of them are not clear for a small business owner to use without significant accounting knowledge or prior experience with the platform. Some features being left out of the basic package also feel like unreasonable restrictions. On top of that, making changes to past invoices or payments without affecting account reconciliation is not simple at all which gets frustrating quickly. Charging extra for help with issues like that feels unnecessary, especially since the product is not user-friendly or clear enough to justify paid support only. In reality, it is not user-friendly enough to figure out on your own and I've ended up needing my CPA or business consultant to help work through certain problems which has been frustrating as well.

Pros

It covers the core needs my business requires.

Cons

Payroll has been a real frustration because overtime, EI and vacation pay don't line up with my payroll requirements so I end up making manual adjustments. Also, payroll services can get frozen without warning.

Pros

Keeping my funds organized with it has been incredibly helpful.

Cons

constant subtle changes to the platform get frustrating. I'd rather they keep things more simple, especially by limiting design and layout edits.

Pros

Found it simple to figure out and that's what I appreciate most. I was basically thrown into using it but it was simple enough to learn on my own without much trouble.

Cons

QB tries to guess the transaction category and payee. It often creates extra work for me and having a better way to mass categorize would make things much easier.

Pros

It feels simple to use and the customer service has been really helpful. Whenever I have questions, they respond and work through a solution to whatever issue comes up.

Cons

The program and screen layouts sometimes get changed without any warning so I end up having to relearn how to do the same task I'd always done before in a different way.

Pros

The way it's set up makes it really easy to use and the layout works well for managing my booking.

Cons

Honestly, there's nothing I dislike about it at all. I haven't run into any issues.

Pros

Having everything in one place is really convenient and the ability to connect directly with my bookkeeper makes collaboration much simpler.

Cons

Parts of the system can feel a little outdated.

Pros

It connects with pretty much all the major financial institutions which makes handling accounts and transactions much more convenient.

Cons

There are other products out there that offer similar functionality at a lower price.

Pros

Being able to access it wherever I am, from any device, is a huge plus.

Cons

I haven't had any complaints up to this point. It did take a little time to get used to the new platform but I'm happy with it now.

Pros

Pretty easy to handle and it helps me stay focused on the tasks I need to get done.

Cons

Haven't run into any problems with it so far.

Pros

The integration setup worked really well and it connects nicely with third-party applications.

Cons

The starting price jumps to double after the first three months.

Pros

The pricing feels fair and budget-friendly, especially for a small business.

Cons

Without much accounting experience, it can be a little difficult to find my way around at times.

Pros

Keeping up with AR, AP and the rest of our finances is very convenient and the financial reporting tools are especially useful.

Cons

The initial account setup takes some time but it pays off once everything is in place.

Pros

Getting this program up and running is quick and using it feels simple right away.

Cons

There's still a bit of a learning curve when it comes to figuring out all of the available features.

Pros

It has become a go-to accounting solution because it's user-friendly, packed with comprehensive features and able to scale as a business grows.

Cons

Like any software, it comes with both advantages and drawbacks. Knowing which features users tend to like the least can help you figure out whether it's the right fit for your business.

Pros

This solution has been really convenient. It's simple to work with, reasonably priced and makes it easy to manage and keep track of all my accounts, both business and personal. I can also create invoices directly in the system to send to clients which is very helpful.

Cons

At the beginning, the layout was a little confusing because it was quite different from the older software I had been using. That said, it was mostly just a matter of taking some time to get used to it.

Pros

Connecting it to our bank accounts was simple and the platform is very user-friendly overall.

Cons

It can still feel intimidating and overwhelming, especially for new users. I also can't find some of the charts and graphs I used to rely on for board meetings anymore.

Pros

Right away, it connected well with all of my credit cards and bank accounts and having everything update in real time was a big plus. It also worked really well for situations where multiple people needed to access the files at the same time.

Cons

One thing that got frustrating was how often I was traveling and didn't always have reliable internet access. Since I had to be connected to get any work done, it felt limiting at times. Because of that, I preferred the QuickBooks Desktop version.

Pros

Navigating the platform is very simple and creating invoices as well as applying payments is a clear, hassle-free process.

Cons

Updating company information could be made a bit more simple.

Pros

Running my small business is much simpler with this because it helps me keep up with both expenses and income. It also connects with tax-related tasks and includes invoicing features which is really useful.

Cons

Something I'd like to see improved is the tagging when categorizing expenses since some of my transactions end up being tagged incorrectly at times.