Quickbooks Online Reviews

“Solid finance tools”

Pros

There are a lot of features packed into it and they can support businesses of just about any size when it comes to managing finances.

Cons

The setup and integration process can take a while at the beginning. After that's done, everything becomes much simpler to use.

“Amazing reports”

Pros

The reporting is very helpful once everything is set up the right way.

Cons

Its complicated at the beginning, especially if you don't have an accounting or bookkeeping background.

“Plenty of integration options”

Pros

Tracking features are great and the integration options make it simple to connect your business account with the software.

Cons

The platform felt very crowded, with a lot of features and options. That may be helpful for some users but for me and my small business, it was more than I needed and took too much time to sort through.

“Makes sense for clients”

Pros

The platform is easy to manage and makes sense for clients, even when they do not have an accounting background. They can also check their bookkeeping whenever they need to which is really helpful.

Cons

At times, clients still need a bit of time to get used to it. I do wish there were an option to build a more simplified dashboard for them.

“Much simpler than the desktop version”

Pros

Switching our finance workflow to this platform has really changed how we handle things. It's very user-friendly and one thing I especially appreciate is how much more simplified it feels compared to the desktop version. If you've worked with the desktop product before, getting familiar with this one is very quick. Having a single place where we can organize all our bills and pay them directly on the website has been a huge advantage for us since we no longer need to jump between different applications to get it done. Just having that process handled in one system saves us a lot of time. Another feature I really value is being able to manage all of our taxes inside the platform and whenever we've had tax-related questions, their customer support has been available to help which has been excellent. On top of that, it connects with a wide range of apps which makes everything much more convenient because we can get tasks done efficiently and keep our data synchronized without issues.

Cons

The biggest thing I would change is the pricing. Even though the platform comes with a lot of strong features across its different plans, it still feels quite expensive and the plans aren't customizable enough for what we actually need. I'd really like to see more flexibility in the pricing options so they can better match our budget. Other than that, there are times when the data takes a while to load when first opening the platform. It has happened fairly often and it can be frustrating, even though I still think it's a very solid program overall.

“Extremely versatile tool”

Pros

A big plus is how versatile it is, I can use it from any computer instead of being tied to just one device.

Cons

Coming from the desktop version, it doesn't feel quite as simple or polished to me as the desktop layout.

“Doesn’t take long to get used to”

Pros

It's been dependable and getting used to it didn't take long, especially with past experience using QuickBooks. There are a few differences compared to earlier versions but once you understand how they work, it's not hard to adjust.

Cons

It does miss some features from the standard version although it still handled most of what we needed without much trouble. In certain situations, we'd also rather keep the data stored locally which is something we preferred with the standard edition.

“Never faced any problems”

Pros

It really helps me monitor my business expenses and keep everything organized without much effort.

Cons

I honestly haven't run into any problems or negative experiences while using it.

“Works the way its supposed to”

Pros

Using it day to day feels simple and it works exactly the way it's supposed to.

Cons

The only trouble I ran into was trying to retrieve one of my records and I ended up having to get it directly from the IRS instead.

“Account suspended over billing issue”

Pros

There's really nothing positive I can say since I've been locked out of my account. If there were an option to give 0 stars, that's exactly what I'd choose.

Cons

After our credit card was canceled, I tried to update QuickBooks with the new one but their system wouldn't accept it. I was told the issue was on their side and that they were working to fix it but nothing ever changed. Instead, they suspended my account and now I can't access it at all.

“Loved using it!”

Pros

Running my small sewing business became a lot more manageable with this. I absolutely loved using it because it helped me stay on top of the money coming in and what I was spending on supplies. It also made it easier to set money aside for taxes at the end of the year which was a big help. Another part I really enjoyed was the inventory tracking, plus creating estimates and invoices was very simple and convenient.

Cons

Every now and then, the online version had connection problems and there were times when logging into my account was frustrating.

“Top-notch accounting and invoicing tool”

Pros

It has been an excellent accounting and invoicing tool for us. It gives you plenty of ways to set up and organize your business based on the type of model you run. The invoicing side is simple, works well and our clients seem to really appreciate the format.

Cons

Job tracking frustrates me. Even though the individual components exist, it just doesn't work in a way that lets us fully follow a project's financials from beginning to end. On top of that, the pricing seems to keep increasing for current subscribers likely because they know switching away from established accounting software is a major hassle.

“Every accountant knows it”

Pros

Pretty much every accountant already knows it which makes collaboration a lot simpler. The interface is functional and does what it needs to do and the wide range of integrations you can connect is definitely a big help.

Cons

The connected app APIs seem to break down all the time which usually means I have to go back to the client and ask them to reconnect everything. It's especially frustrating with e-commerce because it doesn't always pull in every revenue transaction, Shopify fee and similar details so I end up having to post manual journal entries to fix the numbers. On top of that, it's not very user-friendly when trying to clearly compare cash versus accrual views.

“Provides detailed reports”

Pros

It connects with data from other apps really well, the reports are detailed without being hard to follow and the widgets on the homepage give a clear snapshot of how everything is performing.

Cons

It does get glitchy at times and every now and then something won't load right when I need to send an invoice.

“Enjoyable to work with”

Pros

Real-time entry and quick access make everything convenient. It's very user-friendly and actually enjoyable to work in.

Cons

Switching between tasks often means opening several windows which can be a bit inconvenient.

“Excellent for creating documents”

Pros

Our team had no trouble getting comfortable with it and it's been a really useful option for creating customer documents.

Cons

The loading speed can be slow at times and the price feels a bit on the high side.

“Reliable invoicing for business”

Pros

It's a software solution used for handling business invoicing and it works very well at that.

Cons

Honestly, I can't point to any real downside because it feels like a positive and reliable software overall.

“Simple to get around”

Pros

It is fairly simple to get around and the overall layout feels clear and simple.

Cons

My bank accounts disconnect pretty often so I end up having to reconnect and upload them again.

“Bank feeds save tons of time”

Pros

Bank feeds are definitely the standout feature. Once you connect your bank accounts, transactions download automatically into the account which saves a lot of manual work. The rules feature is also really useful because it can automatically identify and categorize downloaded transactions for you.

Cons

The import and export tools could be much better. I recently had to move customers and products into a new company and QuickBooks account and the data did not import properly. I had to go into a spreadsheet, adjust the files and fix the formatting just to get everything mapped into the right fields. I expected the software to handle that process better.

“Strong set of online accounting tools”

Pros

Compared with every other accounting platform I've used, this one has the strongest set of online accounting tools. It cuts down financial mistakes by automating more than 85% of the repetitive manual accounting work.

Cons

I use it every day and it's pretty rare for me to run into any issues while using it.