Quickbooks Online Reviews

“Dependable and fast accounting flow”

Pros

Data pulls up quickly and the workflow makes sense if you're following GAAP. It's reliable overall, with little to no downtime.

Cons

The repeated authentication can get irritating at times. You also need to already know how accounting works, otherwise your books can become a mess fast. And not having file upload unless I pay for a third-party service feels really outdated for this day and age.

“Fantastic automatic updates”

Pros

Being cloud-based is a big plus since I can log in and use it from anywhere. That online access makes everything feel very smooth and simple to work with. Another thing I really appreciate is not having to think about product updates because they happen automatically.

Cons

I don't really have any complaints. The help features are very useful and there are always tips and tricks available to help you navigate things better.

“Frequent crashes hurt tracking”

Pros

It keeps tabs on spending and tracks all kinds of incoming payments.

Cons

There's quite a bit that doesn't work well, the system crashes often and while it attempts to keep things organized, it really doesn't manage it at all.

“Gives my accountant access”

Pros

It is quite userfriendly and it also gives my accountant convenient access whenever needed.

Cons

The payroll cost feels pretty high for an employer with only one employee.

“Finance tracking I can rely on”

Pros

Very easy to operate and it helps me track all my finances, both personally and for my business.

Cons

There honestly isn't much to complain about but if I had to mention one thing, it would be that the banking transactions page doesn't appear on the home screen when I first log in.

“Ideal fit for nonprofits”

Pros

It works really well for nonprofits, especially because setting up a nonprofit chart of accounts is very simple.

Cons

it's still missing a reimbursement feature for employees.

“Impressive scalability”

Pros

Accounting has become much more simple with this, especially in our healthcare office. It saves a lot of time, the cloud-based access is really convenient and the scalability makes it a strong fit as needs grow.

Cons

If I had to point out a downside, it would be the pricing although quality tools usually come at a cost so it's hard to complain too much. Also some of the more advanced features can take a bit of learning for users who don't have much experience.

“Better than juggling multiple tools”

Pros

Compared with other programs, this one is simpler to use and works better than having to buy multiple separate tools.

Cons

The pricing could be a challenge for smaller businesses.

“Taxes made manageable”

Pros

Getting started with it is simple and the platform is simple to use right away. It makes handling taxes feel much less stressful.

Cons

I do wish the mileage tracking feature were integrated a bit better though it's not a deal breaker for me.

“User-friendly features and smart categorization”

Pros

It has been very simple to use. The interface feels user-friendly, it comes with plenty of features and integrations and the app does a solid job of using its built-in intelligence to suggest categories for new transactions.

Cons

There is not much to complain about overall but it is not the strongest option for fund accounting, especially in a nonprofit setting where designated funds need more specialized handling.

“Modern and up to date”

Pros

The software feels modern and up to date and it's also very user friendly.

Cons

It would be even better if there were a mobile app version of the software.

“Accounts stay organized”

Pros

Keeping my accounts organized and current has been one of the best parts of using it.

Cons

Honestly, I haven't run into any complaints with it.

“Payroll and invoicing features stand out”

Pros

The payroll has been reliable and I've really enjoyed using the invoicing features.

Cons

A few features don't perform as well as they should for the price so I end up making journal entries over and over to fix things. For instance, it will often duplicate invoices sent through the system even when I've already manually matched the invoice to the payment. On top of that, deleting a reconciliation requires an accountant which feels unnecessarily restrictive. Some of the extra steps you have to go through are pretty complex.

“Comprehensive accounting powerhouse”

Pros

Having accounting, bookkeeping, a checking account, invoicing and point-of-sale tools all built into one program is a huge plus. I really appreciate being able to handle everything in one place instead of jumping between different systems.

Cons

The part I don't care for is how quickly the account can get frozen, even over legitimate transactions and then it takes way too long to get it unfrozen. That whole process feels frustrating and too reactive.

“Customer support is a joke”

Pros

Compared with the desktop version, this one is simpler to use and that is honestly the only advantage I can point to.

Cons

Intuit's customer service is terrible. Even when you do manage to reach someone, they still are not able to actually help.

“Well organized dashboard”

Pros

Having a cloud-based system makes a huge difference because I can pull up my financial data from anywhere. It's really convenient when I'm working remotely or just need to check numbers while I'm out. The interface is also very user-friendly and the dashboard lays out key financial details like income, expenses and profit in a clear organized way.

Cons

Pricing feels a bit high, especially for small businesses or freelancers who may not actually need everything included in the more expensive plans. And even though the platform is robust, it can still feel overwhelming when you're new to it. Some of the more advanced tools come with a learning curve that's steeper than I expected.

“Convenient tool for our business”

Pros

Using it for our business has been very convenient and it's simple to work with on a day-to-day basis.

Cons

At times, the application is a bit slow when it comes to updating.

“made my work easier”

Pros

it has made invoicing, tracking and entering information really simple. It's very easy to use and has genuinely made my work a lot easier.

Cons

The initial setup felt a bit overwhelming because of how much information it asked for but once everything was in place, it worked really well and made things a lot easier overall.

“Gives me remote access”

Pros

Having remote access to our books has been a big advantage and I can also give access to my accountant and board treasurer without any hassle. Running reports is simple and once I got familiar with the software, entering and categorizing transactions became very simple.

Cons

Would be better if the nonprofit version automatically used the correct statement names like Statement of Activities instead of P/L and Statement of Financial Position instead of Balance Sheet.

“Unreliable bank syncing”

Pros

Setting up categories for financial classification is simple and works well.

Cons

The connection to financial institutions can be inconsistent and importing transactions is not always reliable.