Quickbooks Online Reviews

“Covers tax prep, time tracking, product inventory”

Pros

Keeping up with daily records is much simpler with this app. Once the information is entered, it takes care of the rest which saves a lot of effort. It covers tax prep, time tracking, product inventory and plenty more so it really feels like everything you need is built in.

Cons

I honestly don't have any complaints about this platform. It's a really valuable tool to have when managing essential tasks.

“Time-saving budgeting tools”

Pros

Keeping track of debits and credits is simple and it saves me a lot of time. It also makes budgeting much more manageable.

Cons

I ran into issues with payroll. It costs extra to add payroll and the software already feels expensive for me.

“Accessible from outside the office”

Pros

It's been a real game changer for our office. Everyone who needs to make entries can get into it without hassle and being able to access it outside the office has been a big plus too.

Cons

There was a small learning curve at first when it came to finding my way around the program. After a short adjustment period though, it became manageable.

“Disorganized support with no answers”

Pros

It gets the job done as a basic bookkeeping and invoicing platform, even if it feels like it is constantly changing and somewhat all over the place.

Cons

Whenever problems come up, it is nearly impossible to reach someone who actually knows what is happening within the company and the people you do get in touch with do not seem to have the knowledge or authority to fix anything.

“Our go-to hub for accounting”

Pros

Has been our go-to hub for accounting and business operations since 2014. It really covers everything in one place and the automation features are a huge help. Being able to upload bank statements instead of entering everything manually saves a lot of time and makes the whole process much more efficient.

Cons

What slows us down is invoicing multiple businesses at the same time. Right now, I have to create each invoice separately and it would be much better if there were a way to build one invoice and apply it to several companies at once, then send them all out. Since we often provide the same fixed-cost service to multiple companies, that kind of feature would improve our efficiency quite a bit.

“Never disappoints”

Pros

QBO comes with tools that let me automate big repetitive accounting tasks like invoicing and billing which has been really valuable.

Cons

After using it for more than three years, I honestly haven't run into anything that has disappointed me.

“User-friendly and highly accessible”

Pros

Overall, it feels pretty user-friendly to use and being able to access it from anywhere is a big advantage.

Cons

It's not really designed with accountants in mind. If a mistake happens during a bank reconciliation, undoing it can be difficult and deleting multiple journal entries at once isn't very convenient either.

“Still waiting on my refund”

Pros

I signed up because I was told this software was supposed to be good.

Cons

I am still waiting for my refund.

“Works regardless of the business size”

Pros

Whether the business is large or small, this software is simple to use and works well across different business sizes.

Cons

On the other hand, if you are not familiar with how it works or make a mistake, fixing things can turn into a frustrating hassle.

“Supports real-time collaboration”

Pros

it's cloud-based so customers can handle their finances from anywhere as long as they have an internet connection. It also supports real-time collaboration for multiple users and comes with useful tools for management, invoicing and financial reporting.

Cons

There are some downsides though such as the cost going up as more users are added, plus a bit of a learning curve for anyone who isn't already familiar with accounting software.

“Feels secure”

Pros

It has been simple to work with overall and it feels very secure for managing our business.

Cons

Compared with the desktop version, it doesn't feel quite as user-friendly. I end up entering more information manually and doing more calculations myself than the desktop system used to handle.

“Hard to navigate”

Pros

Not many good things that I can mention here.

Cons

it felt difficult to use and, in my opinion, wasn't very user-friendly.

“Recurring tasks made simple”

Pros

Since I began using it, handling recurring accounting tasks has been very simple.

Cons

I hardly ever run into any issues while using it.

“risky policies”

Pros

simple to navigate and packed with the accounting tools a small or mid-sized business needs.

Cons

Because some policies aren't clearly disclosed, you could suddenly lose access to all of your data without any explanation or way to resolve it.

“Can access my books anywhere”

Pros

Being able to get to my books from anywhere is a big plus. When I'm traveling, I can pull up the information I need on either my phone or my laptop. There's no need to keep track of a .it file anymore, I just need an internet connection.

Cons

Even though I really appreciate the flexibility, I wasn't happy about not having much of a choice. I couldn't update my desktop version unless I paid for Enterprise which I don't need. That basically left moving to the cloud as my only option. I would have preferred to make that decision myself.

“Clean interface that clicks”

Pros

The interface feels crisp, clean and very simple to navigate. Honestly, it's so simple that even my grandparents could probably use it without much trouble.

Cons

It did take me a little time to get familiar with everything at first but the more I explored and used it, the better it started to feel.

“Top-tier automation tools”

Pros

It comes with really strong automation tools and lets you link a wide variety of business accounts which makes managing everything in one place much more convenient.

Cons

As someone newer to the platform, getting around it could feel confusing at times until I became familiar with where the buttons were and how the different sections were laid out.

“Cooperative phone support team”

Pros

Has been easy to use. It does a good job with invoice tracking and reminders, the phone support team is helpful when you can reach them and the payroll features have also worked well for us.

Cons

When support is needed, we're often pushed toward their search engine first. In the four years I've used the product, it hasn't once helped me find the answer I was looking for.

“Very informative”

Pros

Serving as treasurer for a hunting club, I've used it extensively and can say it's very simple to work with and provides a lot of useful information.

Cons

I didn't run into anything I disliked while using it.

“Eliminates paperwork”

Pros

Being able to sign in from wherever I am is great. I can enter everything myself and then my bookkeeper takes care of reconciling the accounts without me needing to haul over a stack of paperwork. When year-end comes around, she can also give my accountant access directly which makes the whole process really convenient.

Cons

Service price seems to go up every year and sometimes even more than once during the year.