Quickbooks Online Reviews

“Can get buggy”

Pros

Its very accessible. The layout is fairly simple to move through and the platform usually responds pretty fast. It also seems clear that QB keeps rolling out updates and adding new features on a regular basis.

Cons

At the same time, it has become more difficult to use over time. While the constant development and updates are positive in theory, they often end up creating a buggy experience. Some features work one day, break the next and then randomly come back a week later. I also really dislike that invoices can no longer be opened by clicking the line item directly and instead require going over to the View/Edit button on the right. I've also been waiting for more granular permissions and access controls but at this point I'm not confident that's actually coming.

“Connects with many tools”

Pros

it connects well with a wide range of other software which makes certain tasks much faster and more convenient to handle.

Cons

it does get glitchy and throws out random errors and fixing those issues can be really tedious and frustrating.

“Simplifies my business operations”

Pros

it feels very approachable, even if you don't have a strong accounting background. Being able to log in and handle things from anywhere is incredibly helpful, especially when I need to stay on top of finances while away from my desk. The integrations with other tools and services are another big advantage since they help simplify and connect different parts of my business operations.

Cons

It can occasionally take some effort to locate the right report or filter down to the exact details I'm looking for. That said, this gets better as you spend more time with the software and learn where everything is. There's a small learning curve but it's definitely manageable and worth keeping in mind.

“charged me twice”

Pros

The interface is simple to use, the invoicing tools work well and it's a widely recognized platform.

Cons

After assuring me there was no possibility of it happening, they charged me twice for more than $8,000. They've shown no urgency in returning the money and no real remorse for the mistake.

“Helpful for client bookkeeping”

Pros

It does a really good job of helping clients get their books organized and kept in order.

Cons

The tough part is that some people are still using the desktop version and moving everything over can be difficult.

“Learning curve is nonexistent”

Pros

Being able to log in from anywhere is fantastic. It's also very simple to pick up and use without much of a learning curve.

Cons

Editing certain things can take a little time to figure out at first but there's help available when needed.

“User-friendly accounting tools”

Pros

The best part was how user-friendly it felt and I didn't need to be an accountant to figure out how everything worked.

Cons

Not being able to separate personal transactions from business ones bothers me.

“Quick reports on anything”

Pros

It lets me pull up a quick report on an item, it lets me see past purchase orders, sales orders, bills and invoices all in one place.

Cons

I was not able to search for items through quotes. That makes it harder to track how often a specific item has been quoted.

“Receipt tracking saves hours”

Pros

Receipt Tracker has been amazing. I can upload or email receipts and invoices straight into my account or just snap photos on my phone and it pulls the details out automatically. That alone saves me hours every month compared with manually adding up expenses. Connecting the account to my bank is also really helpful because it makes marking invoices as paid much faster. Instead of constantly checking my bank account one invoice at a time, QuickBooks Online handles a lot of that work and saves me even more time each month. The reporting tools are also very useful when I need a quick snapshot of how the business is performing over a month or across multiple months.

Cons

The site can be slow to respond when clicking around or waiting for pages to load. It also doesn't let you send invoices from your own domain which can create problems since some clients' spam filters may block them. Another annoyance is that certain tasks are only available on the website or only in the app, instead of being accessible in both places.

“Excellent for smaller businesses”

Pros

Getting started with it is simple and it works well for small to mid-sized businesses. The features are enough for simpler operations that don't need multi-division P&Ls or more complex aggregation levels.

Cons

Tags feature still isn't very user-friendly. Reporting revenue and expenses by one specific tag or a group of tags can be more complicated than it should be. On top of that, the limit on how many tags you can use is disappointing, especially since tags can be really valuable for data analysis.

“Appreciate the rule-setting feature”

Pros

Having all my transactions and accounts connected is a huge bonus because I don't have to enter everything by hand. The rule-setting feature is also something I really appreciate.

Cons

The layout is the part that gives me trouble. I still struggle to figure out where things are and I'm often worried I'll click the wrong thing.

“invoicing setup stands out”

Pros

invoicing setup stands out. Creating and customizing invoices is simple and the option to automate recurring invoices and send payment reminders makes cash flow much easier to manage.

Cons

pricing can feel a bit high, especially for smaller businesses. It also has the occasional minor bug or glitch although those issues are usually resolved pretty quickly.

“Time-saving automation, shifting layout”

Pros

A lot of the work is automated and data entry is handled in a way that cuts down the amount of time needed.

Cons

The interface keeps changing all the time which can be frustrating.

“Organized records and reliable tracking”

Pros

All of my bank account and credit card transactions stay well organized and attaching receipts is simple which helps keep a complete historical record saved.

Cons

It does take some research or a bit of training before creating the exact reports you need or finding certain older transactions becomes simple.

“Can sort expenses into categories”

Pros

Being able to sync my accounts, review business expenses and sort them into categories has been really helpful.

Cons

There's just a slight learning curve at the beginning.

“Clean and well-structured interface”

Pros

Right away, the clean and well-structured interface makes everything feel organized and all the features work together seamlessly. Another big advantage is the responsive support team which helps resolve any issues quickly. It's also budget-friendly so the value you get for the price is definitely worthwhile.

Cons

I haven't run into any problems with it. The regular updates and the fast way issues get resolved make the platform feel dependable and consistently improving.

“Costly migration mess”

Pros

Being able to send invoices to customers remotely and accept payments online does sound appealing. On the desktop version, that usually requires an extra app so having it built in is a plus. The mileage tracking feature also seems like a useful addition, if only it were accurate.

Cons

After using QuickBooks Desktop for 25 years with good results, I was pushed toward the online version and things unraveled quickly. My old file had to be converted into the new format and the conversion was handled terribly. I ended up paying a local "expert" to try to repair the damage which was an extra expense I should not have had. The chart of accounts was altered drastically and the promised time-saving features never actually showed up. The only thing that stayed consistent was having to bring in yet another expert, again at my own expense.

“Flawless migration”

Pros

Moving all of my desktop data into it went really well and once everything was set up, being able to work remotely became a huge advantage.

Cons

Because it runs online, I need an internet connection to use it so any outage means I can't get my work done.

“Superb bank reconciliation”

Pros

It is simple to follow. The bank reconciliation tool is especially helpful because it supports optimizing the business profile. Day-to-day workflow runs well and I feel confident that documents and payslips are sent to my bank account on time and in an efficient way. The interface is user-friendly and makes the software comfortable to work with.

Cons

Customer support has been a weak point for me with this software. There is also a fairly steep learning curve and on a few occasions the support representatives were not able to help with my specific needs which was disappointing. On top of that, the software is quite expensive.

“Comes packed with features”

Pros

Getting started with it was simple and it comes packed with features. It also fits in really well with the rest of my digital tools which makes everything feel more connected.

Cons

Honestly, nothing stands out as a complaint right now. I don't have any major issues coming to mind.