Quickbooks Online

Quickbooks Online Reviews

Total 1487 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

28%

3

Stars

9%

2

Stars

2%

1

Stars

5%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JF
Jeremy F.

Business Supplies and Equipment, N/A employees

5.0

“Business-wide accounting fit”

Pros

It worked its way into just about every part of our business and that made a big difference. We were able to use it for key tasks like setting up checks and W-2s which helped keep everything connected in one system.

Cons

My only real complaint is the price. It would be even better and more accessible if it were a bit more affordable, especially since it can do so much.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RM
Rachel M.

Environmental Services, N/A employees

5.0

“Remote access that just works”

Pros

Being able to log in from anywhere has been a huge plus. It makes working remotely really convenient and keeps things moving no matter where I am.

Cons

I used the desktop version for years so switching to the online version meant I had to relearn a few things and adjust to a different way of doing some tasks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

KR
Katie R.

Design, N/A employees

5.0

“Must-have for small business finances”

Pros

Running a small business has become much more manageable with this software. Keeping track of expenses and creating reports takes far less effort now which has really helped organize my workflow and save me a lot of valuable time. One of the biggest benefits is being able to access my financial information from anywhere so I can stay on top of things even when I'm away from the office. Overall, it's an essential tool for any small business owner who wants accounting software that's efficient and dependable.

Cons

The price can feel a little high, especially once additional services are added. Even with that, the convenience and range of features it offers still make it a worthwhile investment for my business.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

EF
Erica F.

Public Relations and Communications, N/A employees

5.0

“Simple to lo hours”

Pros

Keeping track of time and logging hours for different clients was really simple which made it simple to stay organized.

Cons

Honestly, I don't have any complaints. I really loved using this when my company had it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DH
DeAndra H.

Accounting, N/A employees

5.0

“All accounts consolidated at one spot”

Pros

Having all my accounts consolidated in one place makes managing the business much more convenient.

Cons

Adding extra apps and users comes with additional fees.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

BL
Brandon L.

Management Consulting, N/A employees

3.0

“Complicated interface”

Pros

Compared with many accounting tools, this is one of the more robust platforms out there. It comes with a lot of features and covers a wide range of accounting needs.

Cons

That said, the interface feels complex and hard to use. The UI and overall UX are poor and it can be more complicated to use than it should be.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

6

KA
Khrysty A.

Financial Services, N/A employees

4.0

“Convenient and simple to use”

Pros

Using it has been really convenient, especially because it's simple to use and we can sign in from anywhere whenever we need to.

Cons

Only one person can be logged in at a time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Consumer Services, N/A employees

5.0

“Works well for us”

Pros

Everything feels very simple and manageable to work with so using it has been really convenient.

Cons

I honestly haven't run into any issues, everything has been very convenient to use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SS
Sunayana S.

Accounting, N/A employees

5.0

“Ability to post multiple transactions”

Pros

I really appreciate being able to post multiple transactions at the same time.

Cons

The general ledger report layout could be a bit more user-friendly and easier to work with.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

CH
Charlanda H.

Events Services, N/A employees

3.0

“It works fine”

Pros

Access is simple and there's a nice range of different options to choose from.

Cons

I have to look through the choices with an open mind because some of the selection feels a little sketchy.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

6

CD
Courtney D.

Hospitality, N/A employees

4.0

“Bank feeds make bookkeeping simple”

Pros

Being able to connect it to my bank account and categorize expenses has been really helpful.

Cons

Entering journal entries could be more simple.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

RB
RUSSELL B.

Hospitality, N/A employees

5.0

“Fast guest payment processing”

Pros

Running payments from guests at my bed and breakfast is really convenient and I can handle transactions without any hassle.

Cons

Something that causes friction is having to enter the security code when typing in card details since guests are often uncomfortable sharing that information.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Information Technology and Services, N/A employees

5.0

“Would definitely recommend”

Pros

Having this available online has been a huge plus for my organization and it performs really well. It connects to bank feeds without hassle and makes handling reconciliations efficient and on time. I'd definitely recommend it to small businesses.

Cons

Would be cool expanding its integration options so it can work with a broader variety of software.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MD
Marty D.

Religious Institutions, N/A employees

5.0

“Innovative features”

Pros

The platform feels very user-friendly and brings a lot of innovative features to the table.

Cons

As a student, I had to create a few trial accounts to get through my test but it's not really a big issue if you're using it as a business owner.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

DT
Daniel T.

Food & Beverages, N/A employees

5.0

“Broad range of features”

Pros

It is easy to use and being able to access it from anywhere makes a big difference. It also comes with a wide range of features so it covers much more than just the basics of accounting.

Cons

it costs more than some other accounting software options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

TD
Tom D.

Photography, N/A employees

5.0

“fairly simple for non-accountants”

Pros

Its fairly simple to work with, even for someone who doesn't have an accounting or bookkeeping background.

Cons

That said, even though it's generally simple to use, there are still moments when certain functions and features aren't very user-friendly to locate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

VJL
Victor James L.

Marketing and Advertising, N/A employees

5.0

“Automates repetitive accounting work”

Pros

It comes with every feature I need to automate repetitive accounting work, including accounts payable, the general ledger, payment matching and accounts receivable.

Cons

It meets everything I need as a daily user and I haven't run into any challenges using it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

LT
Latoya T.

Human Resources, N/A employees

3.0

“My account was hacked”

Pros

Honestly, using it has been a struggle.

Cons

My account was hacked and money was stolen from me.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

6

OK
Omri K.

Wholesale, N/A employees

5.0

“Brilliant support staff”

Pros

Getting started with it was very simple and the support team has been really helpful whenever needed.

Cons

Inventory management still feels limited and the lack of integrations can be frustrating.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

BD
Benjamin D.

Health, Wellness and Fitness, N/A employees

4.0

“Keeps your books updated”

Pros

Overall it's pretty simple to use and comes with a wide range of useful features. It's a really convenient way to keep your books updated, especially when a CPA is assisting remotely.

Cons

There are so many tools and options included that it can feel a bit overwhelming at times.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8