Quickbooks Online Reviews

“Simple to move about”

Pros

The interface feels very user-friendly and moving around the platform is simple without much effort.

Cons

The lower-priced plans can be a bit limiting since some advanced features are only included with the higher-tier subscriptions.

“Customer support is terrible”

Pros

I appreciated that it was available online so I could access it through the web.

Cons

Dealing with customer service and the overall usability was very frustrating. Intuit's support for this product was almost nonexistent. They claimed I had underpaid my payroll taxes and then charged me a late fee but the IRD later refunded the full amount as an overpayment. Even after that, Intuit kept the extra charge which was well over $100.

“Customizable home page”

Pros

Found it easy to use. The interface is simple to move around and the customizable home page lets you put your most important metrics front and center as soon as you sign in.

Cons

A limitation that made my work harder was the inability to sort sales by state. That became especially frustrating when putting together sales reports, particularly with a larger customer base.

“Extra cost for additional features”

Pros

Being able to access everything anytime from whatever device I was using was the biggest plus for me. I also appreciated the wide range of features you can add and customize based on how you want your setup to work.

Cons

It is very costly. On top of that, every extra feature came with added fees and getting started with the system was pretty confusing.

“Instant receipt uploads”

Pros

The tools do a really good job of keeping everything organized and linked to my business account. Being able to upload receipts right when I get them is another feature I really appreciate.

Cons

Honestly, I've been happy with all of it and haven't run into any negative experiences.

“Gives solid control over invoicing”

Pros

Having solid control over invoicing and tax statements has been one of the best parts of using it.

Cons

It is a bit too expensive for what it offers.

“Feels overwhelming”

Pros

It keeps track of everything for me and snapping photos of receipts is very simple.

Cons

At the same time, it feels extremely overwhelming, the setup is hard to get through and it still won't connect with Innovation Credit Union.

“Simple interface”

Pros

The interface is user-friendly and simple to use, even for people who don't have much accounting experience.

Cons

The cost can add up over time, especially if you need advanced features or access for multiple users.

“Works all the time”

Pros

Being able to use it from anywhere at any time is a big plus, especially if you're someone who gets work done late at night.

Cons

there are limited ways to modify and personalize certain features and some options that used to be available are no longer there.

“Limited search tools”

Pros

The interface feels fairly simple so getting around the system isn't too hard.

Cons

Where it falls short is in the search tools which are pretty limited. When creating invoices or projects, it defaults to the company name instead of the contact's name which can be frustrating. It also doesn't let you add multiple contacts under one company so you have to set them up as sub-customers or entirely separate customers. On top of that, building reports feels complex and the filtering options are fairly limited.

“Handy expense tracking anywhere”

Pros

Handy app for keeping up with income and expenses while you're out and about, especially when you only have a few spare minutes to check things.

Cons

Running two small businesses with it is frustrating because you can't manage both under one account as separate profit centres.

“Helpful tutorials available”

Pros

Running a small business feels much more manageable with this because it helps keep everything organized and on track. There are also plenty of useful tutorials available which makes getting started a lot less overwhelming.

Cons

There is definitely a bit of a learning curve. Since I'm not a bookkeeping expert, I had to spend some time learning the terminology before I could really use it more effectively.

“dated design”

Pros

It covers a wide range of functions and feels very complete in terms of what it can do.

Cons

Using it didn't feel very user-friendly and the interface came across as outdated rather than modern.

“Valuable accounting essential”

Pros

It's a much-needed tool for anyone working in accounting.

Cons

At this point, I haven't come across any downsides with this program.

“Great for keeping business organized”

Pros

Keeps my business organized and it's simple to use for managing everything day to day.

Cons

The price is high, especially when running payroll since the per-employee charges can add up pretty quickly.

“effective way to handle bookkeeping”

Pros

It's a really effective way to handle bookkeeping and generate financial statements.

Cons

A few features can feel a bit complex when you're first getting started.

“Browser-based accounting convenience”

Pros

Being able to handle everything directly through an internet browser is great since there's no need to log in to installed software.

Cons

The layout can feel a little confusing at first so it takes some time to figure out how to navigate around it properly.

“benchmark for accounting software”

Pros

It really feels like the benchmark for accounting software. After moving over to the online version, we still have all the features and support we were used to, plus the added advantage of being able to use it across different platforms, apps, devices and locations.

Cons

The pricing setup does seem higher than the versions we used before but the extra functionality more than justifies the added cost.

“Saves me from a lot of extra work”

Pros

It fits in nicely with our CRM and features like direct deposit for payroll save us a lot of time. Sales tax and payroll taxes are calculated automatically which makes reporting much more manageable. Year-end tasks are also much simpler since 1099s and W-2s can be created directly in the system without a lot of extra work.

Cons

When you're unsure how to handle something, it can take longer than expected to get a clear answer or explanation.

“Highly professional support team”

Pros

This software has been really convenient because it's simple to work with and can be accessed from anywhere in the world. The platform feels user-friendly, especially for accountants and having a professional support team available is a big plus.

Cons

it requires an internet connection to use.