Quickbooks Online Reviews

“Dashboard is my favorite part”

Pros

The dashboard has been a favorite for us and the platform is very simple to use. The reporting tools are also really strong and helpful.

Cons

Can't complain about anything. It's been a really solid service for our team.

“Rising costs”

Pros

It handles the core accounting, billing and invoicing tasks we rely on.

Cons

The price keeps going up but the functionality feels like it has largely stayed the same.

“works well for multiple users”

Pros

It is cloud based which makes it really convenient and I can get to it anytime from anywhere. It also works well for multiple users which makes collaboration much easier.

Cons

The payroll side feels less user-friendly than the desktop version.

“Convenient way to analyze my income”

Pros

Running my business has been much simpler with this because it lets me send invoices without any hassle. The software is simple and doesn't create confusion which I really appreciate. It also gives me a convenient way to track and analyze my income without having to enter everything manually. On top of that, a lot of my invoices were transferred over from another software which made the process even more convenient.

Cons

app can sometimes lag or glitch a bit. Still, the benefits far outweigh that minor issue.

“Integrates well with my payment processors”

Pros

Mileage tracking worked well in the app and I also appreciated how it connected with my bank account and payment processors. That made it much simpler to monitor income and expenses and keep everything categorized for tax time.

Cons

What didn't make much sense was that, even with Intuit being tied in with TurboTax, the system still wouldn't automatically transfer my mileage, income and expense details. I had to enter that information manually which felt oddly inconvenient. On top of that, my bank or PayPal connections would randomly disconnect at times and I'd end up dealing with duplicate transactions. Customer support wasn't consistently helpful either and there were a few other platform quirks that made the overall experience less than ideal.

“Much simpler compared with the competitors”

Pros

Compared with other options, it is much simpler to use. It works especially well for small businesses.

Cons

I honestly haven't run into any downsides with it. Everything has been good for me.

“Manages everything well”

Pros

It does a solid job of handling accounting programs and keeps everything well managed in one place.

Cons

Something that feels less appealing about the service is the price since it can be quite expensive.

“stress-free accounting”

Pros

Getting started with it was very simple, even though I had no prior experience. It made the whole process simple to learn and use from the beginning.

Cons

I really haven't run into any problems with it. A few of my clients occasionally want to move to newer free software and I end up urging them not to switch.

“Excellent fit for multi-location teams”

Pros

It is easy to handle, invoicing stays accurate and the accounting side is simple to manage. Overall, it works really well for small businesses that operate across multiple locations.

Cons

I haven't run into any issues with this platform at all.

“Valuable insights”

Pros

Comes with really strong accounting tools that help small businesses monitor income and expenses, send invoices and handle day-to-day finances without much hassle. It also does a very good job connecting with bank accounts and credit cards which makes it convenient to automatically import and sort transactions. A lot of people also appreciate the user-friendly layout and the useful insights it gives into overall business performance.

Cons

A frequent frustration is the weak customer support. When problems come up, getting the right help can be harder than it should be. Another issue people mention is the regular price hikes which can make it feel like the cost keeps creeping up. There is also a learning curve for beginners so it may feel a little overwhelming at first, especially for anyone who only needs basic bookkeeping. On top of that some users have reported glitches and syncing problems, particularly with the online version which can be very frustrating. A few people also get the sense that the company is more focused on revenue than on improving the user experience and responding to customer feedback.

“dependable accounting solution”

Pros

It's a dependable accounting solution that's simple to work with and the features it offers are excellent.

Cons

There is nothing to mention here. It's been amazing.

“Logical interface”

Pros

It's simple to understand and very user-friendly.

Cons

The constant updates and frequent changes are something I do not like.

“My trusted solution”

Pros

Managing everything is very simple and over time I've built a lot of confidence in getting documents and payroll delivered accurately and on schedule right into my bank account.

Cons

The price feels a bit expensive compared with some of the competing options.

“Awesome tool for bookkeeping”

Pros

It works really well for handling bookkeeping and I also use Quicken alongside it.

Cons

I haven't run into any issues, everything does exactly what it's supposed to and it's an excellent piece of software.

“Can personalize invoices”

Pros

I appreciate the ability to personalize invoices and keep inventory well organized.

Cons

The online accounting side is the aspect I like the least.

“Fantastic functionality”

Pros

The functionality really makes it worthwhile. Even without being tech savvy, I can use it without any trouble.

Cons

The only part I'm not really a fan of is the fees tied to card processing and payments.

“Necessary part of our daily routine”

Pros

It has become a really valuable part of handling our routine business while keeping everything organized for our accountant at the same time. Creating invoices and pulling payables reports for my team is simple and having access on my phone is especially useful when I'm away from the office and need to review an invoice with a customer.

Cons

Getting comfortable with the new invoicing layout took some time. I understand it was redesigned to work better on mobile but as someone who mainly uses a computer, it felt less user-friendly when it first rolled out, even though it has improved as I've gotten more familiar with it. My other issue is with BillPay. It's advertised as being fast and delivering payments within 3 days but my vendors were not receiving payments until about a week later and there was no notice about the delay.

“Saves customer details”

Pros

Getting around the site is very simple so it doesn't take long to reach the section you need. It clearly shows when payments have been matched to invoices and in some cases that happens automatically which is really helpful. Customer details can be saved, making future invoicing much faster. The search bar is simple and lets you find an invoice quickly. Voiding or cancelling invoices is also pretty clear and uncomplicated. I also like being able to see every invoice, not only the ones I've personally sent. The automatic follow-up emails sent through the system are another useful feature.

Cons

There was one time when the system wouldn't accept a customer's email address so I had to ask them for a different one. It turned out the issue was caused by a symbol in the email address that the system didn't recognize.

“Well-designed product”

Pros

It is a really well-designed solution. I have an accounting background but even the people on my team without that experience were able to pick it up without much trouble. Being cloud-based was also a big advantage since everyone could log in from different devices and stay connected. Another part I really appreciated was the automated reporting. I was able to schedule reports to be sent directly to the management team ahead of every performance meeting which saved a lot of time.

Cons

customer support was quite slow when it came to handling inquiries. There were times when several days passed and after following up, it felt like they were restarting the whole resolution process from the beginning.

“Stays current with my state laws”

Pros

Everything stays in one place and once I enter the information, it carries over to every part of my accounting. It also stays current with my city and state requirements, along with what my business needs from the accounting side.

Cons

The setup can feel a bit repetitive but once it's finished, you usually don't need to go through it again unless something changes.