Quickbooks Online Reviews

“Well-known company”

Pros

Built directly on the Intuit platform and infrastructure which is a real advantage.

Cons

Training new users takes a bit of effort. The UX and UI can be hard to navigate for people who aren't familiar with the Intuit platform or who are new to e-commerce in general.

“Information stays accessible”

Pros

Being able to get to my information from anywhere in the world, as long as I have an internet connection, is a big advantage.

Cons

It's surprising that this survey doesn't require a rating for customer service because that's one of the biggest things people consider with any software. The program has handled what our business needs it to do but when it comes to support, especially if you need to talk to a real person, it's frustrating. The verification process takes far too long and most of the representatives don't seem to have either the knowledge or the authority to actually solve the problem.

“Tax time is effortless”

Pros

Once the initial setup is done, using it feels very simple. Being able to add your accountant and give them access is probably my favorite part because it makes tax season feel almost effortless.

Cons

it comes with a monthly cost, even though the amount itself is fairly low.

“Positive experience so far”

Pros

After a year of using Unleashed, I heard about QuickBooks eCommerce and it turned out to be exactly what I had been looking for. There were a few minor bumps along the way but overall I've felt really positive about it and can see a lot of care behind the product. I tried it quickly to explore the scope of the system for a potential financial year change and I ended up deciding to implement it almost immediately within a matter of hours.

Cons

Some features seem to get moved around as a result of upgrades which can make them harder to locate. That said, the team has been very responsive to the constructive feedback I've shared and they seem genuinely interested in continuing to improve the system.

“Offers good value for money”

Pros

Using this platform has been very convenient and the fact that it is cloud-based means I can get to it from anywhere. Sending invoices to clients and receiving payments electronically is also incredibly simple.

Cons

It has been working exactly the way we want so I really do not have any complaints after more than two years of using it. The support team has also been excellent and the pricing offers very good value for the money.

“Plenty of online tutorials available”

Pros

Very easy to use. It's user friendly and there are plenty of online tutorials available whenever questions come up.

Cons

I'm not a fan of reporting. We include several project reports in our end-of-month reporting and the system limits how many reports can be pulled which ends up splitting our reporting.

“They offer a subscription option”

Pros

This platform feels very user-friendly and simple to manage. One thing I appreciate is that they offer a subscription option with training so you can really learn the system and make full use of all the features available. Their support team has also been excellent, knowledgeable, approachable and careful to walk you through the steps so you understand what needs to be done and can get problems resolved.

Cons

There have been a handful of issues we still haven't been able to fully fix, along with a few user-related errors that really should be corrected. The main problems have involved reconciliation balance discrepancies and incorrect employee withholding amounts. Aside from those concerns, there honestly isn't much else I dislike about it.

“Gamechanger for my business”

Pros

We find it easy to understand and the interface feels user-friendly right away. Even as a small business owner without much accounting experience, I was able to set it up quickly and begin using it without any hassle. I also really appreciated how well it connects with other tools and apps which makes expense tracking and staying organized much simpler. Overall, it has been a real game-changer for my business because it lets me spend more time on growth and development instead of getting stuck dealing with administrative work.

Cons

No downsides to it. Everything felt very simple to use.

“Manages sales and inventory data well”

Pros

The integration works really well and organizes the way finances, inventory and sales data are managed.

Cons

The pricing structure may not be a good fit for every business.

“Perfect digital secretary”

Pros

Whether it's for business finances or personal recordkeeping, this online tool feels like the ideal choice. It works almost like having a digital secretary keeping everything organized.

Cons

It gave me access to the tools I needed to log daily transactions for both my business and personal records. The spreadsheet layout is simple to use and it also includes solid features for handling more advanced tasks.

“Simple and stress-free access”

Pros

Keeping things simple is what comes to mind here. I needed something I could log into without any hassle and use without feeling lost.

Cons

Some people say that if a system is too easy to access, it could mean the security is lacking. I haven't run into that issue myself though.

“Built for small businesses”

Pros

Compared with other products, this one is much more simple to use. It works really well for small businesses.

Cons

There honestly aren't many downsides to mention so this is a hard one to answer.

“Easy to use once you learn it”

Pros

After spending a little time learning how the software works, it becomes fairly simple to use. Getting my bookkeeper added as part of the team was also very simple which made it possible for them to jump in and start helping me reconcile expenses right away.

Cons

There is definitely some learning involved at the beginning and it does not feel very user-friendly when you are using it for the first time.

“Automation transformed our invoicing process”

Pros

Switching over from our homemade Excel-based accounting setup went fairly well, especially with help from an expert during the transition. She also connected autopay through ConnectBooster and our auto task ticketing system. Since the ticketing side feeds directly into QuickBooks Online, month-end invoicing has become dramatically simpler. With all three tools integrated, the automation has cut our invoicing process from a full week down to literally about 30 minutes a month. After that, it's just a quick QC review and invoicing is done. Clients also really value the accuracy and the convenience of paying directly by ACH, credit card or check.

Cons

Customer support could definitely be better. On the few times I needed to call, I didn't get a clear or timely solution. I'm not sure whether that came down to dealing with minimally trained support reps but that was my impression. It would make a huge difference to have the ability to request escalation to a Tier 2 or Tier 3 engineer who can identify the problem quickly and move straight toward a resolution.

“Diverse reporting options”

Pros

The interface is well designed and there are plenty of options for reporting and customization.

Cons

Creating custom invoices can feel a little complex and take more effort than it should.

“Widely recognized among accountants”

Pros

One of the biggest advantages is how widely recognized it is among accountants and businesses. I had been using Wave before but I moved over to QuickBooks because I couldn't find a specialist who was willing to support me with Wave.

Cons

There is no live phone support on weekends. Business owners don't stop working just because it's Saturday or Sunday so weekend live support really matters. ADP offers phone support 7 days a week and I wish QuickBooks provided the same.

“Frustrating transition”

Pros

it does a nice job of linking our processes together which cuts down a lot of the back-and-forth involved with invoicing.

Cons

The biggest frustration has been the migration. We were told moving from QuickBooks Desktop Enterprise to Online would be the newer, better option but once we fully committed to the switch, both our team and our QB Advisor saw how restricted QuickBooks Online really is. Many of the processes and customizations we depended on are now heavily limited. Getting reports for individual products is also much harder than it was before. On Desktop, that part felt much more simple. This was not just a normal learning curve, it felt more like having to completely relearn how to operate the business.

“Top choice”

Pros

After trying other options, including Accounting Suite, this one feels much more user-friendly and polished. It's simple to learn whether you're just starting out or already have more advanced accounting experience. Whenever questions come up, there's usually plenty of online support available although most of the time the software is simple enough to figure out without much trouble.

Cons

There's honestly very little to complain about. Some of the add-ons could feel pricey to certain users but there are still basic plans available that work well within the budget of most small business owners.

“Integrates with TurboTax”

Pros

Navigating the interface feels very simple. I mainly rely on it for expense tracking and sending invoices and since I also use TurboTax, the integration between the two works flawlessly.

Cons

It's pretty easy to accidentally create duplicate accounts when signing up through a special TurboTax offer.

“Thorough help from the support team”

Pros

Getting around the platform has been extremely simple which I really appreciate. Whenever I've needed assistance, the support team has responded quickly and with very thorough help. I've also been very happy with how convenient it is to accept payments, whether electronically or manually.

Cons

At this point, I really don't have any complaints.