Quickbooks Online Reviews

“Helpful view of business finances”

Pros

It does an excellent job of helping me run my business and giving me a clear picture of everything happening behind the financials and numbers.

Cons

The new UI feels a little jerky and I'm not enjoying it as much as the older version. It seems like it's here to stay though.

“Cluttered interface, cramped workspace”

Pros

I appreciate the bank transaction syncing although it can be unreliable and sometimes a bank feed stops working for months at a time.

Cons

New interface has been a letdown because it feels cluttered with constant prompts for extra services and the features I actually need are now buried. On top of that, the usable workspace feels much smaller than before.

“Great way to handle invoices”

Pros

Having everything in one place makes a huge difference. It is a really solid way to handle invoices and inventory and it takes a lot of the stress out of tax season by keeping expenses and income tracked all together.

Cons

The monthly subscription does bug me sometimes but it's pretty much in line with similar services and usually feels worth paying for.

“Valuable guidance”

Pros

It is very user-friendly and it helps that you can ask questions when you're unsure how to do something or where to go.

Cons

Any time we've needed to connect it with a third-party integration, it has led to a lot of issues. I've ended up spending hours going back and forth between both companies to sort things out which can be pretty frustrating.

“anyone can use it”

Pros

It's a really good value for small companies and the platform is simple enough that both accounting staff and non-accounting employees can use it without much trouble.

Cons

Once the company started growing, it didn't keep up very well. We ran into several issues after outgrowing it and customer support was also quite unresponsive when we needed help.

“ideal for small businesses”

Pros

This software works really well for small businesses or teams that don't have a dedicated person managing finances. It offers good value for the price, feels very user-friendly and the interface is user-friendly. Since it's entirely cloud-based, it also makes day-to-day access and workflows much more convenient.

Cons

The updated look and UX on the invoicing and reporting sections haven't been my favorite. After using the software for years, those changes made things feel more awkward and clunky than they needed to be. It's also fairly limited so if your company is project-based, handling true dimensions-based accounting can be difficult.

“Nothing to complain about”

Pros

I found it easy to use. The setup is quick and the interface is simple enough that most people can begin using it without needing any assistance.

Cons

There really isn't much for me to complain about. For a basic software option, it handles everything I need and covers all the essentials.

“Dependable support”

Pros

It has been a really powerful app to use. It's simple, runs reliably and comes with plenty of useful tools like invoicing, payroll integration, expense tracking and financial reporting. The customer support has also been very dependable especially with live chat and phone support available when needed.

Cons

it can feel a little pricey for small organizations and quite a few features are only available on the higher-tier premium plans.

“Clear layout”

Pros

The bank account and credit card syncing features are among the best out there and the layout is very user-friendly.

Cons

A few advanced features and settings are still limited to the Desktop version but the online platform remains fast and reliable.

“Poor support and payroll headaches”

Pros

It works well enough as accounting software for small businesses and the bank and credit card syncing helps cut down on manual work.

Cons

Customer support is really bad. Payroll isn't worth the money especially for businesses in Ohio and the payroll team does a terrible job handling local taxes.

“All-in-one bookkeeping time saver”

Pros

Having everything in one place makes a big difference and it saves a lot of time compared to doing bookkeeping manually. The reporting features are really useful too especially for keeping track of cash flow and getting ready for tax season.

Cons

Cost can feel a little steep especially when certain features are only available after moving up to a higher plan. It also takes some time to learn at the beginning, particularly if you haven't used accounting software before.

“Budget tracking that delivers”

Pros

Being able to sort every single transaction into categories is the part I value most. It helps both me and the team stay on budget and it gives our company a clearer picture of exactly where the money is going.

Cons

The website tends to open a lot of tabs and the interface feels pretty crowded. It can get a little overwhelming at times and it also lags now and then.

“Extremely sophisticated platform”

Pros

It's a very sophisticated platform that includes just about everything needed to run a business and keep records organized and accurate. The wide range of tools built into the software can be highly beneficial and add a lot of value.

Cons

The payroll feature could use some updates and be made more user-friendly. It felt a bit complex to work with and not as user-friendly as payroll tools available in some other software.

“Broad variety of tools”

Pros

It is a very comprehensive platform with a wide range of tools that let a knowledgeable user handle their business finances effectively. It also offers plenty of ad hoc support options when needed.

Cons

For anyone without a financial background, it feels far too complicated and not very flexible. And when problems do come up, getting actual support can be difficult.

“Uncomplicated dashboard”

Pros

The dashboard is uncomplicated, it's simple to get a quick read on financial performance without digging around. Sending invoices and sorting expenses feels simple and the integrations with other tools cut down a lot of time during the monthly close process.

Cons

As the amount of data increases, a few reports can start taking a little longer to load. It would also help if report customization offered more flexibility beyond the standard templates.

“Highly customizable”

Pros

It feels so simple to use. It keeps my records organized and lets me customize things based on what I need. Whenever I've needed help, the support team has been helpful and responsive.

Cons

I don't have any real complaints about it. It's been a solid tool for managing invoices and staying on top of payments.

“Knowledgeable staff”

Pros

Whenever I need help, I can reach technical and accounting support by phone and usually get assistance from knowledgeable staff. It's also very convenient to search for and pull up past transactions when I need to review something.

Cons

Keeping track of clients, vendors and sales isn't laid out in the best way. Sales and products in particular can be difficult to search for and adding them as journal items makes the process even more frustrating.

“goes beyond basic bookkeeping”

Pros

It is a really strong option for getting a small to midsize business properly set up from an accounting standpoint. It goes well beyond basic bookkeeping too, with useful tools for cash flow planning, invoicing and reporting. Another big plus is how well it connects with other apps and software.

Cons

Frequent outages are frustrating. Also, it can sometimes take a while to reach a representative who knows the answer and can actually help quickly. It also may not be the best fit for companies that rely on a purchase order process and it doesn't integrate well with Ivy.

“Easy to find stuff”

Pros

Felt very user-friendly overall. Most of the time, I could quickly find exactly what I needed and the platform worked really well for me. The support was also helpful whenever I needed it.

Cons

There was a sharp increase in transaction pricing within a year. My cost per transaction went from $7 to $12 and since I can process the same thing on Nickel for free, we ended up switching.

“Fairly priced”

Pros

Having expenses, invoices and basic accounting all in one place really helps keep everything organized especially for a reasonable price. It can feel a bit confusing at the beginning but once you get used to it, it becomes much more manageable and definitely worth the time.

Cons

Pricing can still feel a little high at times and the interface isn't always very user-friendly. Some reports are confusing when you first start using them and I've run into a few bugs here and there.