Total 157 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

23%

3

Stars

6%

2

Stars

4%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

R
Rachel

Veterinary, 11-50 employees

More than a year

1.0

“Not worth the money”

Pros

Can be accessed from anywhere, including by my accountant.

Cons

Nothing in it is ever accurate. I keep my own Excel spreadsheets to know my company's financial status.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

R
Raymond

Outsourcing/Offshoring, 500+ employees

Less than a year

5.0

“Great Experience”

Pros

As an administrator, it is simple to create user profiles.

Cons

As an administrator of QuickBooks, I have no issues so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I
islame

Animation, 1-10 employees

4.0

“effective, simple to use, and reasonably priced bookkeeping tool"”

Pros

We value how easy it is to start an accounting journal entry for new entities, each with its own balance sheet. It offers a wide range of customizable features. QB connects to factoring accounts in North America and most banking APIs. Very affordable for all business sizes and use cases.

Cons

Customizing the accounting ledger is challenging. The audit log tracking time and location is useful for monitoring contractor activity. It would be great if GAAP/IFRS forms for securities reporting and auditing were preconfigured. Errors occur during synchronization if inventory or fleet management systems don't have stable connectivity. Clear instructions are needed for project accounting to avoid duplicate partners in the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jodi

Healthcare, 1-10 employees

More than a year

5.0

“Great system for small business owners”

Pros

Easy setup. Simple to use for a new user. Highly recommend.

Cons

The initial setup cost was somewhat high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

S
Sydney

Construction, 1-10 employees

More than a year

1.0

“Co Owner/ Office Manager”

Pros

Simple software to use for billing and project updates.

Cons

HORRIBLE CUSTOMER SERVICE!!! THEY DO NOT CARE ABOUT YOUR SMALL BUSINESS!! AVOID AT ALL COSTS!

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

K
Kimberly

Law Practice, 1-10 employees

More than a year

5.0

“Easy to use”

Pros

QB has an intuitive interface and is generally easy to navigate, even for non-tech users.

Cons

I didn't understand some aspects of the setup, like charts of accounts.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

J
Joshua

Accounting, 1-10 employees

Less than a year

5.0

“Quickbooks in your pocket!”

Pros

We used QuickBooks Premier from 2015-2019, and when our new company needed accounting software, we tried QuickBooks Online. It's more convenient than the desktop version, allowing us to access it from our phones and laptops anywhere.

Cons

I haven't encountered a bug, but one of our employees uses an older phone, and it messed up what he sees. I think it's because the phone is very old.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not specified, 1-10 employees

More than a year

5.0

“Good value and effective”

Pros

The clarity once the data is entered is excellent.

Cons

Some categorizations between account types are challenging.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

T
Tina

Nonprofits, 1-10 employees

More than a year

1.0

“What I hate about QuickBooks Online”

Pros

Nothing. Absolutely nothing. The worst part was being unable to correct the address on W-9s.

Cons

Everything. As a QB desktop user, it is much more functional for fund accounting in the non-profit setting.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

3

Functionality

1

J
Juliet

Nonprofits, 1-10 employees

More than a year

5.0

“Serenic Navigator Alternative: QBO”

Pros

QuickBooks Online provides features that make managing non-profit accounting in real-time easy.

Cons

QuickBooks Online has been flawless for the past year.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Alcidio

Marketing, 1-10 employees

Less than 6 months

5.0

“QuickBooksonline”

Pros

This software is very useful because it's easy to learn and understand and is internationally accessible.

Cons

Their customer care is very, very good.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

R
Robert

Finance, 51-100 employees

Less than 6 months

5.0

“QuickBooks is simple and easy to use”

Pros

QuickBooks makes general accounting functions accessible to ordinary people. Easy to set up and start. Easy to import account statements and reconcile balances. Easy to track incoming and outgoing payments.

Cons

It's hard to find anything negative. QuickBooks has streamlined the process very well, making it an easy solution for bookkeeping and accounting needs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

10

A
Alan

Finance, 11-50 employees

More than a year

5.0

“Quickbooks is great for your small business”

Pros

QuickBooks Online is a powerful tool for growing your small business. It has helped us immensely.

Cons

QuickBooks Online was initially difficult to learn, but it gets easier over time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H
Hartley

Automotive, 1-10 employees

More than a year

5.0

“Extremely easy and helpful to use!”

Pros

What I enjoy most about QuickBooks is how the site is organized and labeled. I can quickly find what I need to complete any tasks.

Cons

My least favorite thing about QuickBooks is that removing employees from payroll can be tricky.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M
Meghan

Not specified, 11-50 employees

Less than 6 months

3.0

“Ease of Access for anyone”

Pros

I like the ease of access, making the system available even to the least tech-savvy individuals.

Cons

I wasn't a fan of the associated costs.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

5

Functionality

8

J
Jodi

Accounting, 51-100 employees

More than a year

5.0

“I find QuickBooks reliable, easy to use and essential to our business.”

Pros

It is very accessible from anywhere.

Cons

I wish QuickBooks had more readily available customer service representatives.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jenie

Education, 1-10 employees

More than a year

4.0

“Great for small business”

Pros

I've employed QuickBooks to manage my small business accounting and billing needs. It's cost-effective and simple to navigate.

Cons

Customer service doesn't respond as quickly as I'd like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

D
Daisy

Consumer Services, 1-10 employees

More than a year

5.0

“Quickbooks”

Pros

QuickBooks Online excels in accessibility, ease of operation, integration capabilities, automation, and scalability.

Cons

While QuickBooks is a great accounting tool with many benefits, it might not be ideal for every business. Its limited customization, reliance on the internet, long customer service wait times, and high cost make it less suitable for some. Although it's designed to be easy to use, it can be challenging for some users.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

6

Functionality

10

A
Andy

Nonprofits, 1-10 employees

More than a year

5.0

“Money Matters and knowing where it is is key”

Pros

Reporting is simple, easy to learn and grasp. Their tools are genuinely beneficial to our organization.

Cons

Some features in QB desktop aren't available online. I adapted quickly, but my CFO took longer since she had been using QB desktop for years.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D
Diane

Accounting, 51-100 employees

More than a year

4.0

“Accountant”

Pros

simple to operate and comprehend, an excellent tool for training.

Cons

No issues with this software. I will recommend it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8