QuickBooks Reviews
Total 157 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars23%
3
Stars6%
2
Stars4%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Veterinary, 11-50 employees
More than a year
“Not worth the money”
Pros
Can be accessed from anywhere, including by my accountant.
Cons
Nothing in it is ever accurate. I keep my own Excel spreadsheets to know my company's financial status.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Outsourcing/Offshoring, 500+ employees
Less than a year
“Great Experience”
Pros
As an administrator, it is simple to create user profiles.
Cons
As an administrator of QuickBooks, I have no issues so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Animation, 1-10 employees
“effective, simple to use, and reasonably priced bookkeeping tool"”
Pros
We value how easy it is to start an accounting journal entry for new entities, each with its own balance sheet. It offers a wide range of customizable features. QB connects to factoring accounts in North America and most banking APIs. Very affordable for all business sizes and use cases.
Cons
Customizing the accounting ledger is challenging. The audit log tracking time and location is useful for monitoring contractor activity. It would be great if GAAP/IFRS forms for securities reporting and auditing were preconfigured. Errors occur during synchronization if inventory or fleet management systems don't have stable connectivity. Clear instructions are needed for project accounting to avoid duplicate partners in the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Healthcare, 1-10 employees
More than a year
“Great system for small business owners”
Pros
Easy setup. Simple to use for a new user. Highly recommend.
Cons
The initial setup cost was somewhat high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Construction, 1-10 employees
More than a year
“Co Owner/ Office Manager”
Pros
Simple software to use for billing and project updates.
Cons
HORRIBLE CUSTOMER SERVICE!!! THEY DO NOT CARE ABOUT YOUR SMALL BUSINESS!! AVOID AT ALL COSTS!
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Law Practice, 1-10 employees
More than a year
“Easy to use”
Pros
QB has an intuitive interface and is generally easy to navigate, even for non-tech users.
Cons
I didn't understand some aspects of the setup, like charts of accounts.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Accounting, 1-10 employees
Less than a year
“Quickbooks in your pocket!”
Pros
We used QuickBooks Premier from 2015-2019, and when our new company needed accounting software, we tried QuickBooks Online. It's more convenient than the desktop version, allowing us to access it from our phones and laptops anywhere.
Cons
I haven't encountered a bug, but one of our employees uses an older phone, and it messed up what he sees. I think it's because the phone is very old.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not specified, 1-10 employees
More than a year
“Good value and effective”
Pros
The clarity once the data is entered is excellent.
Cons
Some categorizations between account types are challenging.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Nonprofits, 1-10 employees
More than a year
“What I hate about QuickBooks Online”
Pros
Nothing. Absolutely nothing. The worst part was being unable to correct the address on W-9s.
Cons
Everything. As a QB desktop user, it is much more functional for fund accounting in the non-profit setting.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
3
Functionality
1
Nonprofits, 1-10 employees
More than a year
“Serenic Navigator Alternative: QBO”
Pros
QuickBooks Online provides features that make managing non-profit accounting in real-time easy.
Cons
QuickBooks Online has been flawless for the past year.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing, 1-10 employees
Less than 6 months
“QuickBooksonline”
Pros
This software is very useful because it's easy to learn and understand and is internationally accessible.
Cons
Their customer care is very, very good.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Finance, 51-100 employees
Less than 6 months
“QuickBooks is simple and easy to use”
Pros
QuickBooks makes general accounting functions accessible to ordinary people. Easy to set up and start. Easy to import account statements and reconcile balances. Easy to track incoming and outgoing payments.
Cons
It's hard to find anything negative. QuickBooks has streamlined the process very well, making it an easy solution for bookkeeping and accounting needs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
Finance, 11-50 employees
More than a year
“Quickbooks is great for your small business”
Pros
QuickBooks Online is a powerful tool for growing your small business. It has helped us immensely.
Cons
QuickBooks Online was initially difficult to learn, but it gets easier over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 1-10 employees
More than a year
“Extremely easy and helpful to use!”
Pros
What I enjoy most about QuickBooks is how the site is organized and labeled. I can quickly find what I need to complete any tasks.
Cons
My least favorite thing about QuickBooks is that removing employees from payroll can be tricky.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Not specified, 11-50 employees
Less than 6 months
“Ease of Access for anyone”
Pros
I like the ease of access, making the system available even to the least tech-savvy individuals.
Cons
I wasn't a fan of the associated costs.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
5
Functionality
8
Accounting, 51-100 employees
More than a year
“I find QuickBooks reliable, easy to use and essential to our business.”
Pros
It is very accessible from anywhere.
Cons
I wish QuickBooks had more readily available customer service representatives.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education, 1-10 employees
More than a year
“Great for small business”
Pros
I've employed QuickBooks to manage my small business accounting and billing needs. It's cost-effective and simple to navigate.
Cons
Customer service doesn't respond as quickly as I'd like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Consumer Services, 1-10 employees
More than a year
“Quickbooks”
Pros
QuickBooks Online excels in accessibility, ease of operation, integration capabilities, automation, and scalability.
Cons
While QuickBooks is a great accounting tool with many benefits, it might not be ideal for every business. Its limited customization, reliance on the internet, long customer service wait times, and high cost make it less suitable for some. Although it's designed to be easy to use, it can be challenging for some users.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
6
Functionality
10
Nonprofits, 1-10 employees
More than a year
“Money Matters and knowing where it is is key”
Pros
Reporting is simple, easy to learn and grasp. Their tools are genuinely beneficial to our organization.
Cons
Some features in QB desktop aren't available online. I adapted quickly, but my CFO took longer since she had been using QB desktop for years.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Accounting, 51-100 employees
More than a year
“Accountant”
Pros
simple to operate and comprehend, an excellent tool for training.
Cons
No issues with this software. I will recommend it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8