Total 157 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

23%

3

Stars

6%

2

Stars

4%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M
Melina

Not specified, 51-100 employees

Less than a year

5.0

“Efficient for tracking expenses and balancing books”

Pros

QuickBooks is efficient in tracking expenses and balancing books.

Cons

You have to make sure every expense is connected to the budget or else everything becomes quite messy and disorganized.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kris

Individual & Family Services, 11-50 employees

More than a year

5.0

“customizable with good resources”

Pros

Everything is streamlined and customizable without needing help. When I do need help, the resources are available and valuable.

Cons

Sometimes the help search doesn't provide the answers I need.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SS
Sumit S.

Mid Market, 51-100 employees

5.0

“Minimal learning curve”

Pros

Getting started with this software is pretty simple and even someone without an accounting background can use it with very little training. It also connects well with other software which makes things more convenient. On top of that, the customer support team has been reliable and helpful.

Cons

Switching from single-user to multi-user mode can take some time but aside from that, it has been good to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CAA
CA Anshu A.

Mid Market, 51-100 employees

5.0

“well-structured interface”

Pros

The interface feels very well-organized and pulling reports can be customized in a lot of useful ways.

Cons

There are fewer keyboard shortcuts than I'd expect so I end up relying on the mouse most of the time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AT
Alyssa T.

Mid Market, 101-500 employees

3.0

“Gets the job done”

Pros

The platform is easy to use, the interface is user-friendly and it gets the job done.

Cons

At the same time it doesn't feel fast enough, comes across as outdated and really could use a refresh and reboot.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

M
Minnie

Small Business, 11-50 employees

4.0

“user-friendly and efficient”

Pros

We found it userfriendly and it's simple enough to use without needing any tutorials or extra guidance.

Cons

One issue comes up when downloading reports or transaction summaries since some amounts still need to be reconciled afterward.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

HS
Harry S.

Small Business, 11-50 employees

4.0

“everything you need”

Pros

Once you understand how to use the program, pretty much everything you need is built in.

Cons

With each upgrade,the sodtware seems to get a bit more complicated and they keep pushing for more money.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MA
Michael A.

Small Business, 1-10 employees

5.0

“Awesome user experience”

Pros

Its quite uncomplicated and convenient. The overall user experience feels really polished and enjoyable.

Cons

The subscription cost is quite high and that makes it pretty discouraging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

ET
Elaine T.

Small Business, 11-50 employees

4.0

“incredible mileage tracking”

Pros

The mileage feature has been really useful because it helps me remember to log trips and keeps the auto-tracking on my radar.

Cons

Navigation has been tough with my limited bookkeeping experience and finding educational resources is nearly impossible unless you're willing to pay for them.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

ECL
E. christine l.

Small Business, 1-10 employees

5.0

“More time for my business”

Pros

Its amazing being able to let other people access the program and handle the bookkeeping when I don't have time to do it myself. I used to spend hours entering inventory and trying to stay on top of the numbers which took away time I really needed for other things. Before I started using it, I kept running into figures that didn't add up and had to waste even more time going back through old mistakes. Using this has taken away a lot of that stress and freed me up to focus more on running my business.

Cons

Getting a few programs integrated took a bit of effort at first but once I understood how to do it, it was actually fairly simple. It may have been more of a user learning curve than a problem with the software itself.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 1-10 employees

5.0

“Smart transaction matching”

Pros

I really appreciate how it matches transactions, whether they're invoices, bills or bank transfers. That part works really well and helps keep everything organized.

Cons

Currency exchange transactions could be better. It doesn't automatically match them between the two bank accounts so I still have to track those manually.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Karen

Small Business, 11-50 employees

5.0

“Keeps bookkeeping current”

Pros

Month by month, it keeps my bookkeeping current and gives me a clear snapshot of where all my bills and invoices stand.

Cons

I just wish the dashboard offered more customization options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LU
Laurie U.

Small Business, 11-50 employees

4.0

“Love using QuickBooks”

Pros

Its simple to handle and I absolutely love using it.

Cons

Honestly I don't have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Mid Market, 51-100 employees

5.0

“wide range of reporting options”

Pros

I find it easy to manage and the wide range of reporting options is something I really appreciate.

Cons

Nothing comes to mind that I would say I dislike about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BL
Bob L.

Small Business, 1-10 employees

5.0

“Shared access keeps us aligned”

Pros

my bookkeeper and accountant can both access the account so everyone stays on the same page.

Cons

The invoice email message is fixed which isn't a major issue but having a few template options would be a nice addition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid Market, 51-100 employees

4.0

“Complete toolkit for accountants”

Pros

It covers all the features a modern accountant needs and feels like excellent software overall.

Cons

There's not much to complain about. If anything, they could add more tutorials to help users get familiar with newer features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

JH
Jonathan H.

Small Business, 11-50 employees

4.0

“affordable software”

Pros

QuickBooks has been budget-friendly for me and I really appreciate being able to customize it and create my own categories to fit how I organize everything.

Cons

I do wish the mobile experience were better and it would help a lot if the automated rules had a bit more nuance.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Small Business, 1-10 employees

5.0

“easy to link bank accounts”

Pros

Its not complicated at all and linking bank accounts is quick and hassle-free. It also handles working across multiple companies and different currencies really well which makes day-to-day accounting much more convenient.

Cons

home screen changing so often can be annoying. Also, if a customer is set up with a different billing currency, the system does not allow credit card payments which is a noticeable limitation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TM
Tracy Mieger

Automotive, 11-50 employees

Less than a year

5.0

“Gets the job done”

Pros

As long as the input details are correct, it does a really solid job processing payroll.

Cons

You'll still want to double check the time clock and make any needed adjustments before the data gets sent into QuickBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BB
Brock Baker

Marketing and Advertising, 11-50 employees

More than a year

4.0

“Saves a lot of time”

Pros

We've been using this software for years and it has genuinely made payroll work a lot simpler for us.

Cons

It would be nice if it had more features comparable to what ADP offers.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9