RealPage Reviews
25 Review(s)
softwareOverall Rating
3.5
25 Review(s)
Rating Distribution
5
(9)
4
(4)
3
(7)
2
(1)
1
(4)
Satisfaction Score
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Overall Rating
3.5
25 Review(s)
Rating Distribution
5
(9)
4
(4)
3
(7)
2
(1)
1
(4)
Satisfaction Score
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Filters
Ratings
Provider Size
Time Used
Sort by:
Customer Service is horrible
Customer Service is horrible
Pros
Using the software is quite simple, and it offers all the necessary features for our needs.
Cons
The customer service is terrible with long hold times and support taking days or even weeks to respond to emails.
Ease of use
3
Value for money
1
Customer Support
1
Functionality
1
Wilmer
Real Estate, 1-10 employees
More than a year
May 2024
A trusted companion for a decade.
A trusted companion for a decade.
Pros
Realpage has been my trusted companion for a decade now. Occasionally, we experience outages and bugs that need to be resolved, but the amazing team at Realpage always gets us back up and running promptly!
Cons
Like any software, the occasional outages and freezing up can be frustrating.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shana
Real Estate, 1-10 employees
More than a year
March 2024
It's alright if you are required
It's alright if you are required
Pros
I have to admit that I am not a fan of the colors used in the system. It is difficult for me to think of any specific feature in RealPage that I genuinely like or prefer, especially when comparing it to my experience with other software solutions.
Cons
Everything seems more difficult than it should be from navigating the resource library to using the platform itself. My experience with customer service interactions has been unhelpful, and vendors also have negative experiences. The invoice process involves too many unnecessary steps.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
5
Kelly
Real Estate, 500+ employees
More than a year
March 2024
Annual Renewal
Annual Renewal
Pros
Setting up leases is relatively easy, but I find it difficult when it comes to inputting renewals, terminations, and similar tasks.
Cons
In the first two years, they locked the increases at 3%. However, in the third year I received notice of a cost increase by 5% or CPI, whichever is greater. This year, I was again notified of a 5% or CPI increase, whichever is greater. Since most of my Common Area Maintenance charges are capped at 3%, we are losing 2% annually that I cannot pass on to my tenants. Its important to ensure they include a cap on their increases before signing the contract.
Ease of use
7
Value for money
4
Customer Support
7
Functionality
5
Anonymous
Not Specified, 1-10 employees
More than a year
March 2024
Stay ahead of the rental market!
Stay ahead of the rental market!
Pros
The software greatly assists us in complying with fair housing laws and accurately predicting current market values.
Cons
I am unable to adjust rates in other programs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Real Estate, 101-500 employees
Less than a year
March 2024
Leasing Agent review of Real Page
Leasing Agent review of Real Page
Pros
I find great satisfaction in using the asset optimization feature of the software. It allows us to precisely track our rental prices and compare them to the market. The feature is pretty much user friendly and consistently provides fast results when working with clients.
Cons
One aspect of the software I dislike is that it immediately shows the cheapest price as available today, rather than the earliest date possible. It might be a setting error on our end, but it creates a marketing hurdle because the client wants the cheapest rate even though it is not possible until three days in the future.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Matthew
Real Estate, 51-100 employees
Less than a year
November 2022
RealPage is helpful in Accounting Purposes
RealPage is helpful in Accounting Purposes
Pros
One aspect I like the most is that all accounting-related items are accessible through a single portal.
Cons
I find the lease management to be unfriendly and not very user friendly, unless I am doing something wrong.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Jonny
Real Estate, 500+ employees
Less than a year
October 2022
A good software as a runner-up.
A good software as a runner-up.
Pros
Navigating and learning to use the software is fairly a simple task.
Cons
The software offers good financial reporting functions that can be customized.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Claire
Investment Management, 51-100 employees
Less than a year
October 2022
great management software
great management software
Pros
The software is both easy to use and learn. It significantly contributes to the smooth daily operations.
Cons
No complaints at all!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rochelle
Real Estate, 51-100 employees
Less than a year
September 2022
User ....
User ....
Pros
Once the Dashboard is properly set up, its functionality is quite good.
Cons
The platform is clunky and not particularly intuitive for casual users.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Daniel
Real Estate, 1-10 employees
Less than a year
August 2022
Your clients HATE companies that use this for
Your clients HATE companies that use this for
Pros
There is absolutely nothing positive I can say about it. Getting good assistance is close to impossible. Its important to realize that by using this software to make my life easier I am causing my clients a lot of hassle and wasting their time.
Cons
Its a constant struggle to receive competent assistance. Whenever I upload insurance documentation, the person on the other end fails to understand it properly because they lack the necessary education on reading insurance documents. Even if the items do not match word for word, they cannot see that its still valid. They strictly follow a checklist, deeming anything that does not meet it as wrong. This is incorrect because insurance contracts often use different verbiage that may not align perfectly with their requirements. However, conveying this to them requires multiple phone calls and emails. Its very much annoying that I waste around eight hours for something that should only take 30 minutes.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Kelly
Insurance, 11-50 employees
More than a year
May 2022
Buyer Beware
Buyer Beware
Pros
I made my rental payment through the portal but there are glitches where payments are not reflected and anyone can access the information. This raises concerns about security and privacy.
Cons
There are no security controls in place, leaving personal information of thousands of individuals/companies accessible to anyone. I had to cancel all my banking accounts as a result.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
Not Specified, 1-10 employees
More than a year
April 2022
Authentication issues. Use of "Cookies" under web browser
Authentication issues. Use of "Cookies" under web browser
Pros
It involves low-income housing, leasing and HUD integrations.
Cons
They claim to support the Chrome browser but they fail to mention that you cannot use the same browser with any other software/vendor that stores information in the "cookie" file. This essentially forces you to dedicate a single browser solely for their software.
Ease of use
7
Value for money
5
Customer Support
4
Functionality
7
David
Real Estate, 1-10 employees
Less than a year
April 2022
The only thing they are good at is Selling you...
The only thing they are good at is Selling you...
Pros
To be honest, I am dazed by all the negatives, so it is really difficult to find something positive. If I had to choose something, I did say that I can usually log in (although thats not always the case).
Cons
The rollout of the software was an absolute disaster. They migrated all our accounting data in the middle of the month, leading to a series of accounting errors that had to be manually fixed. While the rollout team was pleasant, they lacked adequate training. They provided us with advice that was completely wrong, resulting in us having to undo and redo everything the right way. The reports and search function are both laughable, and the training provided is practically useless. Whenever you have a question, they direct you to a 27-minute "training" video that covers 313 irrelevant things before addressing the topic you actually needed assistance with.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Mark
Real Estate, 1-10 employees
Less than a year
March 2022
Expensive and missing some expected features
Expensive and missing some expected features
Pros
Its relatively easy to use and provides a decent amount of pre-existing training data. Its great for those who are not familiar with comprehensive reports and customization options.
Cons
This software should have the capability to send text messages to all tenants at a property simultaneously, but it does not. The canned reports are insufficient and if you already know what reports you need, you have to pay extra to access them which should be included in standard software features. The customer service is terrible and time-consuming as you get bounced around to individuals who seem unfamiliar with the software and are located overseas. The price is too high and while they pitch the a la carte pricing as a positive, its not. You need a relatively high unit count just to use their software.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
7
MariAnne
Real Estate, 1-10 employees
More than a year
April 2021
Very poor Vendor Support
Very poor Vendor Support
Pros
Its easy to view the status of the companies I support as a vendor.
Cons
I use Real Page Vendor Credentialing and they claim that Credential Key simplifies compliance, which is not true. Its nearly impossible to reach someone over the phone and even if you do, they do not resolve the issues effectively. Different individuals provide conflicting answers. The website does not allow submission of documents if they exceed a certain size which is a problem for lengthy insurance documents. Emails seem to get "lost" until I call and have someone specifically search for them. Dealing with customer support is an extremely painful experience.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
3
Theresa
Facilities Services, 11-50 employees
More than a year
March 2021
Not a Great Value for Customer Facing Front End Users
Not a Great Value for Customer Facing Front End Users
Pros
The only reliable aspect of this software is being able to view competitor rents. However, the lack of credibility, reliability, and ease of use in other parts of the system is concerning, even though it might be due to integration errors and the owners responsibility.
Cons
I am very much disappointed by how frequently the overall feel of the product changes. It takes too many clicks to access key features and there is a lack of proper training provided by administrators or account managers. Moreover, the data provided is often unreliable which hinders my ability to best assist my customers.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Anonymous
Not Specified, 101-500 employees
Less than 6 months
February 2021
Real page
Real page
Pros
This software is excellent for contacting and managing leads. It is also helpful for managing rental pricing and competitor rents.
Cons
The software has a slight learning curve compared to other lead and rent programs. However, once I explored and familiarized myself with its features and layout, it became easy to use.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
kristi
Hospitality, 51-100 employees
Less than a year
February 2020
Perfect for all of your apartment pricing needs
Perfect for all of your apartment pricing needs
Pros
Realpage offers me a user-friendly interface that presents all the necessary information at a glance. The dashboard provides easily understandable visual graphs and charts for new lease rents, revenue, and revenue trends.
Cons
Pulling reports is quick but most of them have formatting issues that make printing or finding the necessary information challenging. In our case (we only use Yieldstar), its rather pointless to be directed to the home page when we only have one option to choose. I wish there was a way to set the dashboard as the default home page.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jeremy
Real Estate, 51-100 employees
More than a year
December 2019
Great Management Software
Great Management Software
Pros
Having used OnePage for over 5 years, I can confidently say that Onesite has perfected it! Other programs are still trying to catch up, but Onesite does it all. Tracking, changing, receiving and paying bills is pretty easy now with this comprehensive solution. It is truly a one-stop shopping experience!
Cons
I have no complaints at all. The software fulfilled all my requirements and performed admirably.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kendy
Real Estate, 1-10 employees
More than a year
November 2019
Property Management 101
Property Management 101
Pros
This software simplifies my daily tasks and goes beyond that by seamlessly integrating with various other software programs. It improves productivity and makes everything even easier.
Cons
There are occasional bumps in the road with interfaces and utilities not functioning correctly but these are common issues across all systems.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Cory
Commercial Real Estate, 500+ employees
Less than a year
November 2019
One of the Leading Property Management Softwares in the Industry
One of the Leading Property Management Softwares in the Industry
Pros
Real Page for Property Management is an excellent tool for efficiently managing my community. I can easily locate and generate the necessary reports, as well as handle prospective and current residents. All the information I need is readily available!
Cons
Honestly, my least favorite aspect of the software is the advertising. Whenever I use the software and search for information on Google, Real Page advertisements pop up all over my personal accounts, like Facebook.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Krissy
Real Estate, 101-500 employees
Less than a year
October 2019
Realpage makes it easy
Realpage makes it easy
Pros
Logging in daily and checking pricing and renewal information every month is a simple process.
Cons
If the software experiences downtime or fails to sync with our other systems like Yardi, it can lead to pricing confusion.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mackenzie
Real Estate, 11-50 employees
Less than a year
October 2019
Document management using Real Page
Document management using Real Page
Pros
RealPage software is highly customizable which allows me to tailor it to my specific needs. also its like a blank canvas where I can choose the information I want to include in my documents.
Cons
The most challenging part of using this software is determining the best approach for our company and how to effectively utilize its features. To ensure I was on the right track, I reached out to several companies that had used this product to seek guidance on how they developed their document management system. Hopefully, they have made improvements to provide more comprehensive training on "how-to" use the software.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Shelly
Logistics and Supply Chain, 51-100 employees
Less than a year
September 2019
switched to Entrata after learning what was missing
switched to Entrata after learning what was missing
Pros
Despite having limited features, the software is fairly intuitive. The reports are generally accurate, clean and easy to generate. Managing residents and ledgers is pretty simple and easy to learn.
Cons
I used Realpage a few years ago, but after switching to a newer software, I realized the flaws with Realpage. The functionality was extremely limited, and the system only worked properly on Internet Explorer. It did not support multiple tabs which made certain projects difficult and time-consuming. The interface appeared outdated and if any issues arose, customer support was nearly non-existent, leaving you to solve problems on your own. Overall, the system lags behind competitors by 5 to 10 years.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
4
Nicholas
Real Estate, 51-100 employees
Less than a year
September 2019
Filters
Sort by:
Customer Service is horrible
Customer Service is horrible
Pros
Using the software is quite simple, and it offers all the necessary features for our needs.
Cons
The customer service is terrible with long hold times and support taking days or even weeks to respond to emails.
Ease of use
3
Value for money
1
Customer Support
1
Functionality
1
Wilmer
Real Estate, 1-10 employees
More than a year
May 2024
A trusted companion for a decade.
A trusted companion for a decade.
Pros
Realpage has been my trusted companion for a decade now. Occasionally, we experience outages and bugs that need to be resolved, but the amazing team at Realpage always gets us back up and running promptly!
Cons
Like any software, the occasional outages and freezing up can be frustrating.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shana
Real Estate, 1-10 employees
More than a year
March 2024
It's alright if you are required
It's alright if you are required
Pros
I have to admit that I am not a fan of the colors used in the system. It is difficult for me to think of any specific feature in RealPage that I genuinely like or prefer, especially when comparing it to my experience with other software solutions.
Cons
Everything seems more difficult than it should be from navigating the resource library to using the platform itself. My experience with customer service interactions has been unhelpful, and vendors also have negative experiences. The invoice process involves too many unnecessary steps.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
5
Kelly
Real Estate, 500+ employees
More than a year
March 2024
Annual Renewal
Annual Renewal
Pros
Setting up leases is relatively easy, but I find it difficult when it comes to inputting renewals, terminations, and similar tasks.
Cons
In the first two years, they locked the increases at 3%. However, in the third year I received notice of a cost increase by 5% or CPI, whichever is greater. This year, I was again notified of a 5% or CPI increase, whichever is greater. Since most of my Common Area Maintenance charges are capped at 3%, we are losing 2% annually that I cannot pass on to my tenants. Its important to ensure they include a cap on their increases before signing the contract.
Ease of use
7
Value for money
4
Customer Support
7
Functionality
5
Anonymous
Not Specified, 1-10 employees
More than a year
March 2024
Stay ahead of the rental market!
Stay ahead of the rental market!
Pros
The software greatly assists us in complying with fair housing laws and accurately predicting current market values.
Cons
I am unable to adjust rates in other programs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Real Estate, 101-500 employees
Less than a year
March 2024
Leasing Agent review of Real Page
Leasing Agent review of Real Page
Pros
I find great satisfaction in using the asset optimization feature of the software. It allows us to precisely track our rental prices and compare them to the market. The feature is pretty much user friendly and consistently provides fast results when working with clients.
Cons
One aspect of the software I dislike is that it immediately shows the cheapest price as available today, rather than the earliest date possible. It might be a setting error on our end, but it creates a marketing hurdle because the client wants the cheapest rate even though it is not possible until three days in the future.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Matthew
Real Estate, 51-100 employees
Less than a year
November 2022
RealPage is helpful in Accounting Purposes
RealPage is helpful in Accounting Purposes
Pros
One aspect I like the most is that all accounting-related items are accessible through a single portal.
Cons
I find the lease management to be unfriendly and not very user friendly, unless I am doing something wrong.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Jonny
Real Estate, 500+ employees
Less than a year
October 2022
A good software as a runner-up.
A good software as a runner-up.
Pros
Navigating and learning to use the software is fairly a simple task.
Cons
The software offers good financial reporting functions that can be customized.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Claire
Investment Management, 51-100 employees
Less than a year
October 2022
great management software
great management software
Pros
The software is both easy to use and learn. It significantly contributes to the smooth daily operations.
Cons
No complaints at all!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rochelle
Real Estate, 51-100 employees
Less than a year
September 2022
User ....
User ....
Pros
Once the Dashboard is properly set up, its functionality is quite good.
Cons
The platform is clunky and not particularly intuitive for casual users.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Daniel
Real Estate, 1-10 employees
Less than a year
August 2022
Your clients HATE companies that use this for
Your clients HATE companies that use this for
Pros
There is absolutely nothing positive I can say about it. Getting good assistance is close to impossible. Its important to realize that by using this software to make my life easier I am causing my clients a lot of hassle and wasting their time.
Cons
Its a constant struggle to receive competent assistance. Whenever I upload insurance documentation, the person on the other end fails to understand it properly because they lack the necessary education on reading insurance documents. Even if the items do not match word for word, they cannot see that its still valid. They strictly follow a checklist, deeming anything that does not meet it as wrong. This is incorrect because insurance contracts often use different verbiage that may not align perfectly with their requirements. However, conveying this to them requires multiple phone calls and emails. Its very much annoying that I waste around eight hours for something that should only take 30 minutes.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Kelly
Insurance, 11-50 employees
More than a year
May 2022
Buyer Beware
Buyer Beware
Pros
I made my rental payment through the portal but there are glitches where payments are not reflected and anyone can access the information. This raises concerns about security and privacy.
Cons
There are no security controls in place, leaving personal information of thousands of individuals/companies accessible to anyone. I had to cancel all my banking accounts as a result.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
Not Specified, 1-10 employees
More than a year
April 2022
Authentication issues. Use of "Cookies" under web browser
Authentication issues. Use of "Cookies" under web browser
Pros
It involves low-income housing, leasing and HUD integrations.
Cons
They claim to support the Chrome browser but they fail to mention that you cannot use the same browser with any other software/vendor that stores information in the "cookie" file. This essentially forces you to dedicate a single browser solely for their software.
Ease of use
7
Value for money
5
Customer Support
4
Functionality
7
David
Real Estate, 1-10 employees
Less than a year
April 2022
The only thing they are good at is Selling you...
The only thing they are good at is Selling you...
Pros
To be honest, I am dazed by all the negatives, so it is really difficult to find something positive. If I had to choose something, I did say that I can usually log in (although thats not always the case).
Cons
The rollout of the software was an absolute disaster. They migrated all our accounting data in the middle of the month, leading to a series of accounting errors that had to be manually fixed. While the rollout team was pleasant, they lacked adequate training. They provided us with advice that was completely wrong, resulting in us having to undo and redo everything the right way. The reports and search function are both laughable, and the training provided is practically useless. Whenever you have a question, they direct you to a 27-minute "training" video that covers 313 irrelevant things before addressing the topic you actually needed assistance with.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Mark
Real Estate, 1-10 employees
Less than a year
March 2022
Expensive and missing some expected features
Expensive and missing some expected features
Pros
Its relatively easy to use and provides a decent amount of pre-existing training data. Its great for those who are not familiar with comprehensive reports and customization options.
Cons
This software should have the capability to send text messages to all tenants at a property simultaneously, but it does not. The canned reports are insufficient and if you already know what reports you need, you have to pay extra to access them which should be included in standard software features. The customer service is terrible and time-consuming as you get bounced around to individuals who seem unfamiliar with the software and are located overseas. The price is too high and while they pitch the a la carte pricing as a positive, its not. You need a relatively high unit count just to use their software.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
7
MariAnne
Real Estate, 1-10 employees
More than a year
April 2021
Very poor Vendor Support
Very poor Vendor Support
Pros
Its easy to view the status of the companies I support as a vendor.
Cons
I use Real Page Vendor Credentialing and they claim that Credential Key simplifies compliance, which is not true. Its nearly impossible to reach someone over the phone and even if you do, they do not resolve the issues effectively. Different individuals provide conflicting answers. The website does not allow submission of documents if they exceed a certain size which is a problem for lengthy insurance documents. Emails seem to get "lost" until I call and have someone specifically search for them. Dealing with customer support is an extremely painful experience.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
3
Theresa
Facilities Services, 11-50 employees
More than a year
March 2021
Not a Great Value for Customer Facing Front End Users
Not a Great Value for Customer Facing Front End Users
Pros
The only reliable aspect of this software is being able to view competitor rents. However, the lack of credibility, reliability, and ease of use in other parts of the system is concerning, even though it might be due to integration errors and the owners responsibility.
Cons
I am very much disappointed by how frequently the overall feel of the product changes. It takes too many clicks to access key features and there is a lack of proper training provided by administrators or account managers. Moreover, the data provided is often unreliable which hinders my ability to best assist my customers.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Anonymous
Not Specified, 101-500 employees
Less than 6 months
February 2021
Real page
Real page
Pros
This software is excellent for contacting and managing leads. It is also helpful for managing rental pricing and competitor rents.
Cons
The software has a slight learning curve compared to other lead and rent programs. However, once I explored and familiarized myself with its features and layout, it became easy to use.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
kristi
Hospitality, 51-100 employees
Less than a year
February 2020
Perfect for all of your apartment pricing needs
Perfect for all of your apartment pricing needs
Pros
Realpage offers me a user-friendly interface that presents all the necessary information at a glance. The dashboard provides easily understandable visual graphs and charts for new lease rents, revenue, and revenue trends.
Cons
Pulling reports is quick but most of them have formatting issues that make printing or finding the necessary information challenging. In our case (we only use Yieldstar), its rather pointless to be directed to the home page when we only have one option to choose. I wish there was a way to set the dashboard as the default home page.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jeremy
Real Estate, 51-100 employees
More than a year
December 2019
Great Management Software
Great Management Software
Pros
Having used OnePage for over 5 years, I can confidently say that Onesite has perfected it! Other programs are still trying to catch up, but Onesite does it all. Tracking, changing, receiving and paying bills is pretty easy now with this comprehensive solution. It is truly a one-stop shopping experience!
Cons
I have no complaints at all. The software fulfilled all my requirements and performed admirably.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kendy
Real Estate, 1-10 employees
More than a year
November 2019
Property Management 101
Property Management 101
Pros
This software simplifies my daily tasks and goes beyond that by seamlessly integrating with various other software programs. It improves productivity and makes everything even easier.
Cons
There are occasional bumps in the road with interfaces and utilities not functioning correctly but these are common issues across all systems.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Cory
Commercial Real Estate, 500+ employees
Less than a year
November 2019
One of the Leading Property Management Softwares in the Industry
One of the Leading Property Management Softwares in the Industry
Pros
Real Page for Property Management is an excellent tool for efficiently managing my community. I can easily locate and generate the necessary reports, as well as handle prospective and current residents. All the information I need is readily available!
Cons
Honestly, my least favorite aspect of the software is the advertising. Whenever I use the software and search for information on Google, Real Page advertisements pop up all over my personal accounts, like Facebook.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Krissy
Real Estate, 101-500 employees
Less than a year
October 2019
Realpage makes it easy
Realpage makes it easy
Pros
Logging in daily and checking pricing and renewal information every month is a simple process.
Cons
If the software experiences downtime or fails to sync with our other systems like Yardi, it can lead to pricing confusion.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mackenzie
Real Estate, 11-50 employees
Less than a year
October 2019
Document management using Real Page
Document management using Real Page
Pros
RealPage software is highly customizable which allows me to tailor it to my specific needs. also its like a blank canvas where I can choose the information I want to include in my documents.
Cons
The most challenging part of using this software is determining the best approach for our company and how to effectively utilize its features. To ensure I was on the right track, I reached out to several companies that had used this product to seek guidance on how they developed their document management system. Hopefully, they have made improvements to provide more comprehensive training on "how-to" use the software.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Shelly
Logistics and Supply Chain, 51-100 employees
Less than a year
September 2019
switched to Entrata after learning what was missing
switched to Entrata after learning what was missing
Pros
Despite having limited features, the software is fairly intuitive. The reports are generally accurate, clean and easy to generate. Managing residents and ledgers is pretty simple and easy to learn.
Cons
I used Realpage a few years ago, but after switching to a newer software, I realized the flaws with Realpage. The functionality was extremely limited, and the system only worked properly on Internet Explorer. It did not support multiple tabs which made certain projects difficult and time-consuming. The interface appeared outdated and if any issues arose, customer support was nearly non-existent, leaving you to solve problems on your own. Overall, the system lags behind competitors by 5 to 10 years.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
4
Nicholas
Real Estate, 51-100 employees
Less than a year
September 2019