Last Updated
Key Takeaways
Generated from the text of customer reviews
Our Verdict
RealPage Specifications
- Tenant Management
- Lease Management
- Rent Collection
- Maintenance Requests
RealPage Features
Online Rent Payments
RealPage enables residents to pay rent, application fees, and deposits through a centralized online payment portal. Payment options include ACH, credit and debit cards, and flexible payment options through Livble. The system integrates with major property management platforms, including OneSite, Yardi, and MRI. Payments can also be posted directly to the property ledger.
Job Cost And Replacement Reserves
This feature gives property teams a centralized view of building and renovation expenses, replacement reserve limits, and capital expenditures. Teams can create draw packages and track spending down to the unit level, making it easier to monitor project costs against available reserves.
Leasing Management
RealPage supports leasing activities from applications and screening through appointment scheduling and renewals. Its AI Leasing Agent can respond to prospect inquiries through chat, voice, text, and email. RealPage also offers apartment tour tools, including self-guided, virtual, and agent-led tours. These tools are designed to support prospect engagement throughout the leasing process.
Accounting And Financial Management
RealPage accounting software provides accounting tools for centralized financial processing and custom reporting. Its platform supports financial workflows alongside property operations, leasing, and resident management. RealPage also offers AI Finance Agent capabilities for reviewing invoices, identifying exceptions, supporting audit readiness, and providing financial insights.
Resident Experience
RealPage connects leasing, payments, maintenance requests, and resident rewards through its resident experience platform. The LOFT Resident Portal provides a centralized interface for these activities. Residents can manage payments and service requests while property teams can manage the resident lifecycle from a connected system
Pros And Cons of RealPage
Pros
Industry-specific templates help teams access relevant resources for routine accounting tasks
Strong security and customer support help teams manage operations with greater confidence
Well-organized dashboards help teams access key property information
Vacancy and leasing tracking helps teams monitor unit availability and occupancy
Centralized accounting access helps teams manage financial information from one portal
Cons
Delayed syncing can slow access to updated information
Outdated interface in some areas can make navigation feel less intuitive for users
Users are sometimes logged out on page refresh
RealPage Reviews
Total 26 reviews
3.4
All reviews are from verified customers
Rating Distribution
5
Stars35%
4
Stars15%
3
Stars27%
2
Stars4%
1
Stars19%
Share your experience
SEAN
Rental Property, 1-10 employees
More than a year
“CURRENTLY BEING SUED BY THE DEPARTMENT OF JUSTICE. ”
Pros
ZERO PROS
Cons
THEY [sensitive word]. YOU HAVE TO ANSWER 15 QUESTIONS EVERYTIME YOU PUT IN A MAINTENANCE REQUEST. CURRENTLY BEING SUED BY THE DEPARTMENT OF JUSTICE.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Wilmer
Real Estate, 1-10 employees
More than a year
“Customer Service is horrible”
Pros
Using the software is quite simple, and it offers all the necessary features for our needs.
Cons
The customer service is terrible with long hold times and support taking days or even weeks to respond to emails.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
1
Katie
Real Estate, 101-500 employees
Less than a year
“Stay ahead of the rental market!”
Pros
The software greatly assists us in complying with fair housing laws and accurately predicting current market values.
Cons
I am unable to adjust rates in other programs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does RealPage offer an API?
Yes, RealPage offers an API.
What language does RealPage support?
RealPage supports the English language.
What other apps does RealPage integrate with?
The vendor has not disclosed the information regarding software integrations.
Does RealPage have a mobile app?
Yes, RealPage offers a dedicated mobile application for iOS and Android devices.
What types of pricing plans does RealPage offer?
RealPage pricing is estimated to fall between $2,000 and $10,000/month, based on industry benchmarks for similar property management accounting software solutions. Request a detailed RealPage cost breakdown for your organization today.
Who are the typical users of RealPage?
The typical users of RealPage software include multifamily property management companies, real estate owners and operators, corporate accounting teams, and property accounting teams.
What level of support does RealPage offer?
RealPage provides support through a contact form, help center, blog, live chat, email, and phone.



