RealPage

Customer Service is horrible

Pros

Using the software is quite simple, and it offers all the necessary features for our needs.

Cons

The customer service is terrible with long hold times and support taking days or even weeks to respond to emails.

A trusted companion for a decade.

Pros

Realpage has been my trusted companion for a decade now. Occasionally, we experience outages and bugs that need to be resolved, but the amazing team at Realpage always gets us back up and running promptly!

Cons

Like any software, the occasional outages and freezing up can be frustrating.

It's alright if you are required

Pros

I have to admit that I am not a fan of the colors used in the system. It is difficult for me to think of any specific feature in RealPage that I genuinely like or prefer, especially when comparing it to my experience with other software solutions.

Cons

Everything seems more difficult than it should be from navigating the resource library to using the platform itself. My experience with customer service interactions has been unhelpful, and vendors also have negative experiences. The invoice process involves too many unnecessary steps.

Annual Renewal

Pros

Setting up leases is relatively easy, but I find it difficult when it comes to inputting renewals, terminations, and similar tasks.

Cons

In the first two years, they locked the increases at 3%. However, in the third year I received notice of a cost increase by 5% or CPI, whichever is greater. This year, I was again notified of a 5% or CPI increase, whichever is greater. Since most of my Common Area Maintenance charges are capped at 3%, we are losing 2% annually that I cannot pass on to my tenants. Its important to ensure they include a cap on their increases before signing the contract.

Stay ahead of the rental market!

Pros

The software greatly assists us in complying with fair housing laws and accurately predicting current market values.

Cons

I am unable to adjust rates in other programs.

Leasing Agent review of Real Page

Pros

I find great satisfaction in using the asset optimization feature of the software. It allows us to precisely track our rental prices and compare them to the market. The feature is pretty much user friendly and consistently provides fast results when working with clients.

Cons

One aspect of the software I dislike is that it immediately shows the cheapest price as available today, rather than the earliest date possible. It might be a setting error on our end, but it creates a marketing hurdle because the client wants the cheapest rate even though it is not possible until three days in the future.

RealPage is helpful in Accounting Purposes

Pros

One aspect I like the most is that all accounting-related items are accessible through a single portal.

Cons

I find the lease management to be unfriendly and not very user friendly, unless I am doing something wrong.

A good software as a runner-up.

Pros

Navigating and learning to use the software is fairly a simple task.

Cons

The software offers good financial reporting functions that can be customized.

great management software

Pros

The software is both easy to use and learn. It significantly contributes to the smooth daily operations.

Cons

No complaints at all!

User ....

Pros

Once the Dashboard is properly set up, its functionality is quite good.

Cons

The platform is clunky and not particularly intuitive for casual users.