Total 456 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid Market, 101-500 employees

5.0
January 2024

Smooth and easy approvals

Pros

I find the approval workflow very simple and my overall experience moving through the app is completely smooth.

Cons

Having SMS alerts would be really helpful because I often overlook approval notices that arrive only in my email inbox, causing delays.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

FC

Francois C.

Mid Market, 101-500 employees

5.0
December 2023

Easy and efficient payment platform

Pros

What I appreciate is how user-friendly it is, loading payees and processing payments is simple and fast. When I fund Tipalti, the money clears the same day so I can confidently recommend their service.

Cons

One drawback I have noticed is that payments aren't instant since it's geared toward payroll, I have to wait two to three business days for funds to settle. That means I need to plan cash flow carefully and keep the team informed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Mid Market, 101-500 employees

5.0
December 2023

Smooth and flexible payments

Pros

What I appreciate is that it consolidates all of our payments into one streamlined approval flow and vendors can choose the payment method they prefer.

Cons

I'd like to see a reverse wire feature so we could reverse or reroute transfers when necessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Small Business, 11-50 employees

5.0
December 2023

Great automation and reporting

Pros

I am impressed by the automated scanning, the ability to handle all kinds of payments and the comprehensive reporting

Cons

Personally, I think making payments should be much easier than it currently is

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Mid Market, 101-500 employees

5.0
December 2023

Super easy and fast to use

Pros

I am really impressed by how quick and easy the system is to navigate overall, it's very easy for me to find what I need.

Cons

Sometimes the payee screen is a bit hard to read and I find that it can slow me down when I am trying to verify details.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Mid Market, 101-500 employees

5.0
December 2023

Super organized and helpful

Pros

I am impressed by how organized it is and the notifications consistently keep me on track for accounting tasks. The approval workflow and the ability to add notes are also incredibly useful.

Cons

I cannot come up with any complaints right now. Since my role mainly involves approving purchases, I rarely use the reporting features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small Business, 11-50 employees

5.0
December 2023

Great payment option overall

Pros

Overall it's been reliable, I use it to submit payment requests and we always choose the best payment option.

Cons

From my point of view, everything about it seems to work well and I don't have complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Arianna M.

Hospitality, 11-50 employees

Less than a year

5.0
December 2023

Great for e-invoicing

Pros

I have used Tipalti a few times and had a really positive experience overall particularly when it came to generating and sending electronic invoices.

Cons

Some parts of the interface confused me a bit, in my opinion the layout could be clearer and less puzzling.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid Market, 101-500 employees

5.0
November 2023

Easy for ap team

Pros

For our AP team, I find it easy to use and genuinely helpful for our workload.

Cons

I notice it lags occasionally but it hasn't caused any major issues for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 101-500 employees

5.0
November 2023

Super easy and fast payments

Pros

Honestly I find it incredibly simple to use and my team gets paid quickly every time!

Cons

To be frank, I cannot find any real drawbacks, it's a fantastic tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid Market, 101-500 employees

5.0
November 2023

Easy approvals and smooth experience

Pros

As a reviewer, I find it easy to use. The approve feature is very user-friendly

Cons

Sometimes I feel that an excessive amount of information gets shared.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 101-500 employees

5.0
October 2023

Super helpful and efficient

Pros

I find the reporting features really useful and I can easily download all invoices, payments and related documents. The email alerts for remittances and payment rejections save me a ton of manual follow-up.

Cons

Occasionally I run into synchronization glitches where certain invoices or payments fail to appear. I end up contacting Tipalti Support to have it fixed and in my experience most problems get resolved quickly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small Business, 11-50 employees

5.0
October 2023

Ap management made easy

Pros

Using Tipalti, I have found that handling accounts payable has become easy and much easier to oversee!

Cons

I am experiencing some issues with the OCR services which have been inconsistent at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MD

Michael D.

Mid Market, 101-500 employees

5.0
October 2023

Huge time-saver for ap

Pros

Tipalti cuts the payable team's AP workload dramatically especially if you haven't adopted an AP automation tool yet. In my small-company setup I am able to breeze through AP processing and turn my attention to other close-of-period tasks. Invoices are auto-captured and a large portion of the data entry is handled for me. The pricing feels competitive compared with similar solutions. Support responds quickly and helps clear up whatever issues come up though I haven't run into many. The rollout was smooth and painless and it integrates very well with NetSuite.

Cons

It's not free. I also wish they offered built-in trending analytics for our spend since they don't provide any out-of-the-box spend trend reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

CH

Cheryl H.

Mid Market, 101-500 employees

5.0
October 2023

top compliance and integration support

Pros

We began using Tipalti mainly to handle tax form collection so we could stay compliant and it's worked well for that. We're also big fans of how it links into our accounting stack, we started with QuickBooks Online and have since moved to Microsoft Dynamics Business Central. The help we got during both implementations, plus the ongoing support afterwards, has been consistently excellent.

Cons

Personally, the only real drawback I have experienced with Tipalti is that it doesn't support handling prepayment invoices for inventory purchases in our ERP, Microsoft Dynamics Business Central so we cannot use it for that specific workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JG

Joseph G.

Accounting, 101-500 employees

5.0
October 2023

Great automation for global ap

Pros

I really like that the platform automates so many accounts-payable tasks, from uploading and categorizing invoices to routing approvals and handling payments. Another big advantage I notice is being able to pay suppliers across borders since the platform handles multiple currencies which simplifies a lot for our global operations. I also have vendors input all of their banking details themselves which reduces both errors and time spent. Their customer support is excellent and they respond to me promptly whenever I need help.

Cons

Every so often, I run into glitches in the system although I don't encounter them very often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

LO

Lydia O.

Mid Market, 101-500 employees

5.0
October 2023

Great sage intacct integration

Pros

In my experience Tipalti syncs seamlessly with Sage Intacct. I have set up unlimited approvers at no extra cost. They don't have to sign in, they simply watch for approval emails. The OCR and automatic coding features perform very reliably for me.

Cons

I dislike having to keep the account funded. Also, reconciliation reports cannot be run by accrual date.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid Market, 101-500 employees

5.0
October 2023

Friendly and feature-packed

Pros

Tipalti feels tidy and user-friendly. I also appreciate being able to configure multi-currency payments and it comes packed with a lot of features.

Cons

I do have to manually input some details into the system.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 101-500 employees

5.0
October 2023

Super smooth vendor invoicing

Pros

With Tipalti, all of my subcontractors and vendors can submit their invoices directly through Tipalti's portal.

Cons

I did notice, however, that getting all the CLINs and SLINs configured correctly takes a fair amount of time at first.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

KB

Kate B.

Mid Market, 101-500 employees

5.0
October 2023

Smooth and efficient to use

Pros

I am really impressed by how simple it is to move around the program. The AP features, like automatic invoice detection and pre-filling invoice line items, make invoice processing much quicker. I rely on Tipalti every day for my workflow. Their support team is excellent, quick to reply and consistently helpful.

Cons

I'd appreciate being able to see an invoice preview just by hovering over its number, rather than having to open it every time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9