SearchUnify is an AI-powered enterprise search solution that helps businesses unify and streamline their information across various platforms. However, its implementation can be complex, especially for smaller teams with limited technical expertise. Overall, it provides contextually relevant results by leveraging natural language processing and machine learning.

SearchUnify Specifications

Data visualization

Customizable dashboards

Data analysis and reporting

Scheduled reporting

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What Is SearchUnify?

SearchUnify is a cloud-based AI-powered search solution designed for businesses in customer support, knowledge management, and service industries. It integrates seamlessly across multiple platforms to deliver relevant insights, boosting efficiency and customer satisfaction. By unifying siloed data, it addresses challenges like long resolution times and inconsistent customer experiences. This powerful tool helps organizations optimize their support workflows and enhance agent performance.

SearchUnify Pricing

SearchUnify cost will differ depending on your organization type and needs. Users can Get Pricing for the plan that best suits them.

SearchUnify Integrations

SearchUnify software seamlessly integrates with various business applications, such as:

  • Azure
  • AWS
  • Google Cloud
  • OpenAI
  • Bloom
Watch a free SearchUnify demo to learn more about its integrations.

Who Is SearchUnify For?

The software is designed for businesses of all sizes across various industries, including:

  • Banking
  • E-commerce
  • Education
  • Healthcare
  • High tech
  • Insurance
  • Manufacturing
  • Pharmaceuticals

Is SearchUnify Right For You?

SearchUnify is an excellent solution for businesses aiming to enhance customer support and knowledge management. Powered by AI-driven cognitive search and virtual assistants, it boosts agent efficiency, elevates customer experiences, and streamlines workflows across platforms. Scalable and secure, it is also ISO 27001-certified, ensuring robust data protection.

Still not sure if SearchUnify is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.

SearchUnify Features

The SearchUnify Virtual Assistant leverages AI to assist users by delivering personalized, relevant content from multiple knowledge repositories. It improves the support experience by helping users find answers quickly and accurately, thus reducing resolution times and enhancing customer satisfaction​.

how it worksSee How It Works

Cognitive Search uses AI and natural language processing to provide intuitive, context-aware search results across various content sources. It helps businesses streamline information retrieval, reducing the time spent searching for answers and increasing agent productivity and customer satisfaction​.

how it worksSee How It Works

Knowbler is an advanced knowledge management tool that automatically surfaces relevant, real-time content during customer interactions. It enables agents to quickly access crucial information, reducing manual research and providing more accurate responses.

how it worksSee How It Works

The software enhances customer interactions by providing community-driven answers based on similar queries and solutions. It promotes knowledge sharing and self-service, empowering customers to find solutions on their own, reducing support workload and improving customer engagement​.

how it worksSee How It Works

Pros and Cons of SearchUnify

Pros

  • Highly customizable for several industries
  • Improves self-service and support outcomes
  • Cognitive search for better content discovery
  • Enhances customer support efficiency
  • Offers advanced search and retrieval functionality

Cons

  • User-interface is a bit clunky
  • Some features may require additional configuration
  • May have slower response times under heavy load

SearchUnify Reviews

Overall Rating

4.5

11 Review(s)

Rating Distribution

5

star

(5)

4

star

(6)

3

star

2

star

1

star

April 2023

Really a solid search engine for our needs

Daniel

Information Technology and Services

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

Pros

SearchUnify prioritizes excellent customer service and once set up, it remains very stable.

Cons

The annual price increase is a challenge. Indexing must be done in a specific manner and if it's not executed correctly, the index can become unusable. However we haven't encountered any indexing issues for about a year now.

March 2023

Excellent search platform with outstanding support

Kristin

Telecommunications

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

Pros

The concept behind the tool is really impressive. I especially appreciate how we can integrate multiple sources to gather relevant content into a single search results page, reducing MTTK. The analytics feature is also fantastic allowing us to track the journey and identify gaps.

Cons

We haven't yet managed to integrate it with Confluence though we've been informed that it's now possible and we're working on addressing this.

March 2023

Amazing customer support

Jenn

Information Technology and Services

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

Pros

The customer support has been outstanding as we continue to learn how to optimize it for our specific needs.

Cons

The learning curve has been quite steep for us and we feel we still have a long way to go before we can fully optimize the tool.

Frequently Asked Questions

Yes, SearchUnify offers an API.