Last Updated
Overview
Yext software streamlines digital presence management, ensuring accurate business info across platforms. However, its advanced features may require time to fully master. Overall, Yext helps businesses improve search outcomes and enhance customer engagement in a competitive digital landscape.
Overall Rating
Based on 12 users reviews
3.6
Rating Distribution
Positive
75%
Neutral
8%
Negative
17%
Starting Price
Custom
Yext Software Specifications
- Data visualization
- Customizable dashboards
- Data analysis and reporting
- Scheduled Reporting
What Is Yext Software?
Yext is a cloud-based software platform designed to help businesses manage their digital presence across search engines, local directories, and other online platforms. Catering to industries like retail and hospitality, it offers solutions for ensuring consistent, accurate information online. The software addresses challenges such as outdated or incorrect business details, fragmented customer interactions, and limited online visibility. By centralizing digital information management, it simplifies customer engagement and enhances search performance.
Yext Software Pricing
The software offers four packages:
- Emerging: $4/week
- Essential: $9/week
- Complete: $10/week
- Premium: $19/week
Yext cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.
Disclaimer: The pricing is subject to change.
Yext Software Integrations
Yext software seamlessly integrates with various popular business applications, including:
- Zendesk
- Salesforce
- Yext AI Search for Drupal
- Yext AI Search for Freshdesk
- Google Looker Studio
- Apple
Who Is Yext Software For?
The software is designed for businesses of all sizes across various industries, such as:
- High tech
- Financial services
- Healthcare
- Food
- Public sector
- Consumer packaged goods
- Retail
Is Yext Software Right For You?
Widely recognized as a leader in its field, Yext supports businesses in building trust and improving discoverability in an increasingly competitive digital landscape. It is also scalable and secure, and is used by leading brands like Domino’s, Samsung and Subway.
Still not sure if Yext software is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.
Yext Software Features
Report Builder
This feature enables users to create customized analytics reports by selecting relevant metrics and dimensions. It provides flexibility in designing reports tailored to business needs, delivering actionable insights. This helps streamline decision-making and track performance effectively.
Dashboards
Dashboards offer a centralized interface displaying key metrics and trends. Users can view real-time data visualizations and monitor analytics across multiple channels, enabling quicker insights into performance and areas of improvement. This enhances business oversight and strategic planning.
Competitive Intelligence For SEO And Reviews
This tool helps analyze how a business compares to competitors in search engine results and reviews. It highlights competitive advantages or gaps, like star ratings and keyword presence, helping businesses refine SEO strategies and improve customer experiences.
Search Term Clustering
The software groups related keywords to identify patterns in customer search behavior. This provides insights into how customers interact with the brand, enabling businesses to optimize content and align marketing efforts with audience needs.
Sentiment Clustering
Sentiment clustering analyzes customer feedback by grouping keywords and sentiment scores. It reveals customer perceptions of services or products, offering a detailed view of strengths and areas needing improvement. This drives better customer engagement and service quality.
Pros And Cons of Yext Software
Pros
Simplifies managing and updating business listings across platforms
Highly responsive customer support for queries and updates
Streamlined client input and management for efficiency
Ensures accurate and consistent business information online
Comprehensive API capabilities for custom integrations
Cons
Limited flexibility in certain customization areas
Missing advanced analytics compared to competitors
Limited reporting capabilities for certain use cases
Yext Software Reviews
Total 12 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars17%
4
Stars58%
3
Stars8%
2
Stars0%
1
Stars17%
Share your experience
Internet, 500+ employees
More than a year
“It really offers good quality data organization”
Pros
Yext simplifies information management by centralizing updates across multiple platforms, enhancing visibility in local and online searches, which is vital for any business's digital presence. It also provides us with the opportunity to test pilot software that may not reach the market but is valuable for development experimentation.
Cons
We acknowledge that without an engineering background, integrating Yext software with internal Google systems could be very complex and would likely require a significant effort, especially with legacy systems involved, which we have in place.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
More than a year
“Helped me a lot”
Pros
Managing business listings across directories can be a hassle, but Yext handles most of the work, saving us enough time.
Cons
It doesn't always synchronize listings promptly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Management Consulting, 500+ employees
More than a year
“Robust and fairly easy to use”
Pros
Yext is an extremely versatile platform with a wide range of capabilities.
Cons
After using Yext for several years, we moved to another platform that is easier to navigate and better suited to our needs.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
Does Yext software offer an API?
Yes, Yext offers an API.
What language does Yext software support?
Yext software supports several languages including English, Chinese, Dutch, Finnish and German.
What other apps does Yext software integrate with?
Yext software integrates with Zendesk, Salesforce, Yext AI Search for Drupal, Yext AI Search for Freshdesk, Google Looker Studio, Facebook, Apple and Amazon.
Does Yext software have a mobile app?
Yes, Yext software has a mobile app.
What type of pricing plans does Yext software offer?
Yext software price starts at $4/week for the Emerging plan, $9/week for the Essential plan, $10/week for the Complete plan, and $19/week for the Premium plan. Users can also get pricing for a tailormade plan.
Who are the typical users of Yext software?
The typical users of Yext software are those in the healthcare, food and retail industries.
What level of support does Yext software offer?
Yext software offers email, chat, FAQs, phone support and Knowledge Base.