Appen Software

Terrible Quality of Customer Support

Pros

There's always a steady flow of projects and smaller tasks to keep me busy.

Cons

My entire experience with Appen was really unpleasant, but if I had to highlight one aspect, it would definitely be the quality of their customer support. I was particularly frustrated with how they handled a payment setup issue I had. Despite providing detailed information about the problem, including a screenshot of the error message and even a copy of my government-issued ID, I felt like they brushed off my concerns without digging into the issue. The responses I received were very generic, just explaining the payment setup process again and again. I also asked about the status of my payment in their system, but that question was ignored. Even after trying the process again and getting the same error, when I reached out for further help, they simply said they couldn't proceed with my application and closed the case. Right after that, my Appen account was deactivated. After putting so much effort and time into the whole process, I was really let down by the level of support. It felt like the team didn't make much of an effort to resolve the issue, and maybe they just lacked the ability to properly assist their users.

Not a huge fan

Pros

What truly stands out to me about this software is how it's tailored specifically for freelance work. It provides a dedicated space where freelancers like myself can find various opportunities suited to our skills. Unlike more general softwares, this one focuses entirely on freelance projects, making it much easier for me to connect with clients looking for short-term or task-based work.

Cons

I find this program incredibly hard to use. It's been months since I applied for a job through them, mainly because I can't bring myself to go through the hassle of figuring out how to work with this software again.

My usage of Appen

Pros

Appen offers a really interactive interface, and it also provides flexible work opportunities, letting me work from anywhere. Plus, the navigation tools are very easy.

Cons

One major downside with Appen is that their payment processing often takes much longer than expected. Also, the availability of certain tasks can be pretty limited.