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Overview
Certainly helps businesses boost sales and customer satisfaction with personalized, real-time interactions across multiple channels. While analytics and reporting need refinement, its intuitive no-code builder enables teams to create and manage AI agents with ease. Overall, it is a reliable choice for e-commerce and customer support teams seeking efficiency.
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Starting Price
Custom
Certainly Specifications
- Natural Language Dialogue
- Automation
- Bot Design & Deployment
- Multi-Language Support
What Is Certainly?
Certainly is an AI-powered customer experience platform designed to create tailored AI agents for support, e-commerce, and marketing. It helps businesses automate routine conversations, provide faster multilingual responses, and guide customers with personalized interactions. The platform also offers conversational design tools, integrations, and scalability to improve engagement and streamline communication across channels.
Certainly Pricing
The Certainly cost is structured around the following three customizable plans:
- Starter (12,000 annual conversations)
- Growth (60,000 annual conversations)
- Enterprise (300,000 annual conversations)
Disclaimer: The pricing is subject to change
Certainly Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Certainly For?
Certainly software is suitable for businesses across a wide range of industries and sectors, including:
- Fashion retail
- Consumer packaged goods
- E-commerce
- Entertainment
- Information Technology (IT)
Is Certainly Right For You?
If you need a scalable AI platform to reduce support costs and enhance customer satisfaction, Certainly could be a strong fit. It helps tackle challenges like overloaded support teams, cart abandonment, and inconsistent service, while ensuring GDPR-compliant operations. Trusted by over 500 clients, including ThriveCart and Ticketmaster, Certainly supports organizations in achieving sustainable growth.
Still doubtful if Certainly is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Certainly Features
AI Agents And Chatbots
Certainly builds AI agents capable of understanding natural language, interpreting images, and generating human-like responses. These capabilities help businesses create immersive customer experiences that reduce dependency on human agents while maintaining accuracy, consistency, and efficiency across multiple touchpoints.
Multilingual Support
The platform provides always-on conversational support in over 40 languages, ensuring global accessibility and customer satisfaction. By handling a high percentage of queries without human intervention, businesses can lower operational costs while still offering quick, localized, and high-quality assistance around the clock.
Product Recommendations
Certainly leverages AI to analyze customer preferences and behaviors in real time, delivering personalized product suggestions during conversations. This feature helps businesses increase engagement, boost sales conversions, and create tailored shopping journeys that feel relevant and valuable to each individual shopper.
Workflow Automation
The software enables businesses to automate common support requests, such as account inquiries, password resets, withdrawals, or order tracking, with its advanced workflows. This automation reduces ticket volumes, speeds up resolutions, and allows teams to focus on more complex cases requiring human expertise.
Customer Insights And Reporting
The platform includes detailed reporting that highlights conversation performance, conversion flows, customer drop-offs, and resolved tickets. These insights provide decision-makers with the data they need to continuously optimize customer interactions, improve response strategies, and refine business processes for better results.
Pros And Cons of Certainly
Pros
Strong analytics and reporting improvements
Accurate AI bot with fast responses
Significant reduction in agent workload
Cons
Product management lacks reliable internal process
Occasional delays in customer support response
Certainly Reviews
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Frequently Asked Questions
What level of support does Certainly offer?
Certainly offers support through email and phone.
Does Certainly offer an API?
Yes, Certainly provides an API.
What types of pricing plans does Certainly offer?
The vendor offers Starter, Growth, and Enterprise plans, which can be customized based on conversation volume, required features, and business needs. Get a personalized Certainly pricing quote for your business today!
Does Certainly have a mobile app?
No, Certainly does not have a dedicated mobile app.
Who are the typical users of Certainly?
Certainly features are used by organizations across various industries and sectors including fashion retail, logistics, e-commerce, entertainment, and IT.
What language does Certainly support?
The software is available in more than 40 languages, including English, German, French, Spanish, Italian, and Dutch.
What other apps does Certainly integrate with?
Certainly integrates with various platforms, including Salesforce, HubSpot, Shopify, Zendesk, UPS, Klaviyo, and Kustomer software.