Last Updated
Overview
Cresta, an AI-powered software, helps improve sales, customer care, retention, and collections. It optimizes workflows and boosts efficiency. Even though it may not be the best fit for smaller businesses with limited resources, teams looking to scale and maximize performance can rely on Cresta to drive growth and success.
Overall Rating
Based on 8 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Cresta Specifications
- Natural Language Dialogue
- Text to Speech & Speech to Text
- Automation
- Predictive Capabilities
What Is Cresta?
Cresta is an AI-powered software designed to boost sales, improve customer service, and increase retention and collections by providing real-time insights and recommendations. It helps teams optimize their workflows, improve decision-making, and drive better results. From boosting sales performance and offering personalized customer support to accelerating collections, Cresta uses intelligent automation to improve processes and overall efficiency. It's a powerful tool for businesses aiming to scale and grow with data-driven strategies.
Cresta Pricing
Cresta Integrations
Cresta software supports integration with multiple systems and platforms, such as:
- Salesforce
- Zendesk
- Amazon Connect
- Google Dialogflow
- Twilio
Who Is Cresta For?
Cresta is ideal for a wide range of industries and sectors, including:
- Automotive
- Banking
- Customer Service
- Retail
- Telecommunications
- Healthcare
Is Cresta Right For You?
Cresta could be the perfect fit for businesses looking to increase sales and improve customer care, retention, and collections with AI-driven insights. Cresta features like real-time data for improving sales strategies and personalized customer service make it ideal for teams aiming to increase efficiency and boost revenue. Whether you're in sales, customer support, or collections, Cresta can help you get the results you want.
Still unsure? Reach out to our customer support at (661) 384-7070 for personalized guidance.
Cresta Features
SES Sales
Cresta’s SES Sales feature helps sales teams identify and reinforce the behaviors that boost sales. By offering real-time insights into sales interactions, it shows what works best, allowing teams to modify their approach accordingly. With this data, sales reps can focus on other important tasks and high-value activities that would lead to improved performance, faster deal closures, and more revenue growth.
Customer Care
Cresta’s Customer Care feature enables businesses to deliver exceptional customer service at a lower cost per contact. It helps agents respond faster, resolve issues more effectively, and provide personalized service to a large number of people with the help of AI-driven insights. This leads to improved customer experiences with higher customer satisfaction that allows businesses to offer high-quality support while improving efficiency.
Retention
This feature helps businesses reduce churn and turn at-risk customers into loyal promoters. It predicts customer behavior and identifies potential issues early, enabling teams to take proactive action. This leads to stronger customer relationships, higher satisfaction, and increased loyalty. The result is a more reliable customer base and higher long-term retention rates for the business.
Collections
Cresta’s Collections help speed up the collections process while eliminating compliance risks. It puts AI insights to use and organizes outreach efforts accordingly based on customer behavior. This improves the likelihood of payment recovery. It also helps create a more efficient collections process that respects regulatory standards, reduces risk, and speeds cash flow, all while maintaining positive relationships with customers and staying compliant.
Pros And Cons of Cresta
Pros
Provides personalized, real-time suggestions
Provides beneficial insights and coaching
Helpful live view and AI-powered suggestions
Cons
Sometimes the system doesn't work quickly
Occasional performance issues
Cresta Reviews
Total 8 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars13%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 500+ employees
“Easy to use but a few things could work faster or better”
Pros
The insights and AI that provides suggestions along with completing consultant sentences are proven really helpful to me. The LIVE view and Cresta Director are awesome too.
Cons
There are some issues syncing with the back end system live engage. Also I have noticed that it is not as user friendly when it comes to viewing and reviewing comments.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mid Market, 500+ employees
“Provides excellent service”
Pros
They always respond quickly whenever we have questions or need help implementing new features.
Cons
No major concerns at the moment but I like to have the chance to use or test new features more often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enterprise, 500+ employees
“I love it!”
Pros
Cresta has been a huge help for me with reporting and coaching. I can run reports easily to see how my team is doing as well as check their past coaching history.
Cons
Right now there is nothing I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Cresta offer an API?
Yes, Cresta offers an API.
Who are the typical users of Cresta?
Cresta is ideal for various industries, including Automotive, Banking, Customer Service, Retail, Telecommunications, and Healthcare.
What language does Cresta support?
Cresta's platform is designed to support multiple languages.
Does Cresta have a mobile app?
Currently, Cresta does not offer a dedicated mobile app.
What level of support does Cresta offer?
Cresta offers comprehensive support, including a ticketing system, live chat during business hours (6 AM to 6 PM PST, Monday to Friday), and a Service Level Agreement (SLA) outlining response times and service uptime.
What types of pricing plans does Cresta offer?
Cresta pricing is tailored to fit the specific needs of your business. Discover a pricing plan that aligns with your business goals and budget.
What other apps does Cresta integrate with?
Cresta integrates with platforms like Salesforce, Zendesk, Amazon Connect, Google Dialogflow, and Twilio, enhancing its functionality.