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Overview
Delighted provides an easy-to-use experience management platform that helps businesses gather actionable feedback to improve customer loyalty by using artificial intelligence. While its customization capabilities could be more advanced, the software's intuitive design and quick setup make the software a reliable choice for tracking customer sentiment.
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Starting Price
Custom
Delighted Specifications
- Self-Service Dashboards
- Multi-Language Support
- Automation
- Smart Data Discovery
What Is Delighted?
Delighted is an experience management platform designed to help businesses collect and analyze feedback from customers and employees in minutes through the use of AI. The platform enables users to view real-time insights, tag responses, and segment feedback for deeper analysis. Its AI enhancements support sentiment detection and text analysis, helping teams quickly identify trends and route feedback to the right people.
Delighted Pricing
The Delighted cost is structured around the following plans:
- Free (for 25 responses and one user)
- Starter: $19/month
- Growth: $39/month
- Advanced: $149/month
- Premium: $249/month
Disclaimer: The pricing is subject to change.
Delighted Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Delighted For?
The software is ideal for a wide range of industries and sectors, including:
- Entertainment
- Hospitality
- Fashion
- Retail
- Food
Is Delighted Right For You?
Delighted is a dependable choice for businesses that need to measure customer experience without sacrificing simplicity or accurate data. The platform combines easy-to-use survey templates with robust integrations to help CX and Product teams manage high volume customer feedback needs. Delighted software protects user feedback with SSL encryption, 2-step security, and compliance with GDPR, CCPA, and SOC 2, making it a secure and reliable choice.
Still unsure about Delighted software? Contact our support team at (661) 384-7070 for further guidance.
Delighted Features
AI Survey Text Analysis
The platform incorporates AI-driven survey text analysis designed to generate immediate customer insights derived from collected feedback. This analysis is the fundamental mechanism enabling critical segmentation functions available within the reporting dashboard interface. The reporting tool leverages this AI-driven analysis to quickly isolate acute issues experienced by specific audience groups for review.
Smart Trends
Smart Trends is an essential feature that operates through Delighted AI and prioritizes the most critical customer feedback themes. This specialized AI feature is utilized to apply the wisdom of the crowd directly to the extensive volume of customer feedback that is received. The system is configured to activate Smart Trends by automatically adopting and integrating the various trends the AI engine suggests immediately.
Relevant Keywords Suggestion
This feature is designed to automatically suggest relevant keywords for both tracking and analysis purposes. These automatic keyword suggestions provide assurance that no critical piece of valuable feedback is overlooked during reporting and review. The system provides these keyword suggestions even when initiating new trends from scratch utilizing custom definitions.
Segmentation
Segmentation represents a primary function of the AI-driven analysis used to sort and filter large volumes of customer feedback. This feature permits precise drilling down into acute issues that are being experienced by specific audience cohorts. Precise segmentation is executed within the dashboard by using the integrated keyword search and advanced filtering capabilities.
Pros And Cons of Delighted
Pros
Enables simple collection of reader feedback
Provides fast and efficient automated survey send process
Features a clear graphical interface for simple navigation
Cons
Contact breakdown of survey sends may require an extra request
Survey prompt style and presentation could be improved
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Frequently Asked Questions
Does Delighted offer an API?
Yes, Delighted provides an API.
What types of pricing plans does Delighted offer?
The vendor offers four plans: Free (25 responses and one user), Starter ($19/month), Growth ($39/month), Advanced ($149/month), and Premium ($249/month). Request a customized Delighted price plan for your business today!
Does Delighted have a mobile app?
Yes, the platform offers a mobile app.
What level of support does Delighted offer?
Delighted provides support through email, its help center, and a blog.
What language does Delighted support?
The software supports multiple languages, including English, Spanish, and German.
Who are the typical users of Delighted?
Delighted features are designed for businesses across industries and sectors like retail, hospitality, food, fashion, and entertainment.
What other apps does Delighted integrate with?
The platform integrates with various software and services including Squarespace, Salesforce, Zendesk suite, Shopify, and Slack.