Last Updated
Overview
Manychat delivers powerful AI-driven chat automation for social media, helping businesses convert engagement into sales. Some users may find its native multi-language support for complex flows is limited, but its powerful segmentation tools and extensive integrations allow for highly targeted and effective campaigns in primary markets.
Manychat Specifications
- Natural Language Dialogue
- Self-Service Dashboards
- Automation
- Bot Design & Deployment
Manychat Features
Intention Recognition
This AI-powered feature enables the software to comprehend the intent and context behind a user's message, rather than relying on specific keywords. It can handle questions in all major languages and manage a broader range of inquiries without requiring manual intervention.
Contacts Segmentation
The platform organizes your audience with tags and custom fields based on actions, preferences, or demographics. Therefore, it enables precise segmentation for targeted campaigns and personalized messaging that reach the right customers for higher conversions.
AI Step
The software supports an AI Step that allows you to integrate artificial intelligence directly into any existing automation. It provides insights to personalize chats and can easily adapt its responses based on what your followers are asking in real-time.
Flow Builder Assistant
Manychat includes this robust AI assistant to help construct entire automation flows based on the goals you provide. It can also offer advice on improving existing flows, and any drafts can be easily modified in the drag-and-drop builder.
Text Improver
This feature automatically enhances the copy across all your automations to ensure the communication is clear, engaging, and consistent with your brand's voice. It allows you to quickly refine your messaging for more effective and impactful customer interactions.
Pros And Cons of Manychat
Pros
Streamlines businesses with powerful social media automation
Supports robust contact segmentation capabilities
Offers strong analytics and reporting options
Cons
Limited multi-language flow support
Lacks deeper customization options in visual widgets
Manychat Reviews
Total 10 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars30%
4
Stars70%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Anonymous
Higher Education, 51-100 employees
“A true traffic booster”
Pros
This tool is really useful for sending people from social platforms to our website especially in situations where sharing a direct link with users is not always the most practical option.
Cons
One issue that comes up quite often is that it disconnects profiles. That means an automation can look fully set up but then it stops working and we end up losing leads and website traffic because the automation did not trigger the way it was supposed to.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Madison R.
Not Specified, N/A employees
“very useful for social media”
Pros
It has been really helpful for my social media work and covers pretty much everything I need. The platform is simple to use and I also appreciate how practical and versatile it is.
Cons
Something I don't like is that there's no option to schedule posts in advance.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Johnny W.
Professional Training & Coaching, 11-50 employees
“Works well for us”
Pros
I used it alongside Facebook for running 5-day challenges and it worked really well.
Cons
The development curve felt a bit uneven, mostly because keeping up with Facebook's changing compliance rules and policies was difficult.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Manychat offer an API?
Yes, Manychat offers an API.
Does Manychat have a mobile app?
Yes, Manychat provides a mobile app for both Android and iOS devices.
What types of pricing plans does Manychat offer?
The Manychat price ranges across a Free plan, a Pro plan that starts at $15/month, and a custom-priced Elite plan. Request a personalized Manychat pricing quote for your business.
What language does Manychat support?
Manychat is primarily available in English, Portuguese, and Spanish.
What other apps does Manychat integrate with?
Manychat integrates with various third-party platforms, such as Flodesk, HubSpot, Mailchimp, and Google Sheets.
Who are the typical users of Manychat?
The typical users of Manychat features are e-commerce owners, social media marketers, content creators, and agencies looking to elevate their communication with advanced AI tools.
What level of support does Manychat offer?
Manychat software provides support through a help center, ticket submission, email, an online community, free video courses, and a personal success manager.