Last Updated
Overview
Netomi, the Agentic AI platform, serves as an enterprise operating system for CX, enabling businesses to automatically resolve customer tickets across all channels. Despite occasional dependency on upcoming improvements, the platform is praised for its high transparency and customization options. Overall, Netomi guarantees secure, brand-safe, and continuous-learning automation.
Be the first one to leave a review!
No review found
Starting Price
Custom
Netomi Specifications
Natural Language Dialogue
Smart Data Discovery
Self-Service Dashboards
Text To Speech & Speech To Text
What Is Netomi?
Netomi software is an Agentic AI platform purpose-built to automate customer experience (CX) at enterprise scale. It is the first continuous-learning AI platform for customer service, securely automating ticket resolution across email, chat, social, and voice. The platform uses Sanctioned Generative AI with built-in governance to ensure accuracy, making it ideal for large, regulated businesses. The platform's conversational interfaces benefit large organizations by allowing employees to quickly access internal knowledge bases, boosting speed and efficiency in resolving complex customer inquiries.
Netomi Pricing
Netomi Integrations
The Netomi software supports integration with multiple systems and platforms, such as:
- Zendesk suite
- Salesforce customer success
- Freshdesk software: omnichannel saas-based tool for customer support
- Genesys
- Shopify software
- Workday adaptive planning
- Slack software
Who Is Netomi For?
Netomi is ideal for a wide range of industries and sectors, including:
- E-commerce
- Fintech
- Banking
- Healthcare
- Insurance
- Telecom
- Retail
Is Netomi Right For You?
If your large enterprise requires an AI solution with guaranteed security and governance, Netomi is an excellent fit, leveraging Sanctioned Generative AI to ensure brand safety and accuracy. The unique no-code platform and Netomi features also make implementation and workflow optimization extremely easy for business users, enabling agile deployment.
Still doubtful if Netomi is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Netomi Features
This core capability is engineered to automatically resolve customer and employee requests across all communication channels, leading to the highest resolution rate in the industry. By autonomously managing the full lifecycle of routine inquiries, the system significantly accelerates resolution time and ensures immediate, 24/7 service availability without the need for human intervention.
The Co-Pilot feature acts as a ‘Human-in-the-Loop' augmentation, specifically designed to assist human agents in real-time when handling complex or lengthier customer requests. Providing real-time support empowers agents, drastically boosting their individual productivity and ensuring a consistently high standard of service is maintained, even for complicated or escalated support tickets.
This system meticulously analyzes comprehensive customer communication and raw feedback data gathered from virtually any source to generate truly actionable business insights. This strategic data translation allows organizations to shift from a reactive service posture to a proactive and preventative one, identifying and fixing underlying trends that drive unwanted contact volume.
This powerful capability grants employees conversational, instantaneous access to all of an organization’s knowledge bases and internal data repositories. By eliminating internal knowledge silos, this feature allows internal staff to find precise, accurate answers faster, subsequently enabling them to resolve external customer inquiries with remarkable ease and maximum efficiency.
