Last Updated
Overview
WeKall is an AI-powered platform that centralizes business communications. Even though its all-in-one design may require initial workflow configuration, its AI tools for voice assistance and call analysis automate key tasks. On the whole, its features streamline operations for sales and service teams.
Overall Rating
Based on 2 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
WeKall Specifications
- Natural Language Dialogue
- Automation
- Entity Extraction With Text Analytics
- Context Awareness
What Is WeKall?
WeKall is a cloud-based, AI-driven communication platform designed for sales, collections, and customer service teams to centralize interactions. Its ‘Messenger Hub’ consolidates channels like WhatsApp into a single view, providing agents with complete conversation histories. The platform also uses AI assistants to automate routine customer inquiries and to transcribe and analyze calls, converting conversations into structured data.
WeKall Pricing
The software offers an ‘All in one with WeKall’ package, providing combined functionalities at $89/user/month. Additionally, two separate modules are available to accommodate different needs and preferences.
- Contact Center:
- Professional: Custom pricing (six agents minimum)
- Enterprise: Custom pricing (eight agents minimum)
- Telephony:
- Smart: Custom pricing (eight extensions minimum)
- Advanced: Custom pricing (10 extensions minimum)
- Custom: Custom pricing
Disclaimer: The pricing is subject to change.
WeKall Integrations
The platform integrates with several third-party applications and systems, such as:
- HubSpot CRM software
- Salesforce
- Microsoft Teams
- Zoho CRM software
- Zendesk Suite
- Keybe
Who Is WeKall For?
WeKall is well-suited for a wide range of industries and sectors, including:
- Finance
- Education
- Logistics
- Healthcare
Is WeKall Right For You?
Businesses often struggle with managing customer communications spread across disconnected phone and messaging systems, leading to operational inefficiencies. WeKall addresses this by consolidating interaction channels and applying Artificial Intelligence (AI) to automate routine tasks. ISO 27001 certified, its AI-powered transcription and analysis tools convert voice conversations into actionable data, providing key insights without requiring manual effort from agents.
Still doubtful if WeKall software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
WeKall Features
‘Vicky AI’ Voice Agent
With this capability, incoming calls are understood, resolved, or escalated only when necessary. Custom prompts guide responses, while integrations with CRM or ERP ensure connected workflows. Natural speech, automated actions, and controlled parameters enable communication that feels seamless while maintaining compliance and efficiency.
‘AI Contact Center’
The software unifies chatbots, voicebots, WhatsApp, and calls to deliver real-time customer support. Local numbers, SIP integration, and unlimited surveys enhance flexibility. With advanced analytics, customizable scripts, and workflow automation, AI insights convert conversations into actionable intelligence, driving service quality, operational efficiency, and engagement.
Multilingual Transcription And Insights
Among the key WeKall features, the software’s ‘Notes AI’ automatically records, transcribes, and summarizes calls and meetings in seconds. Integrated with Meet, Teams, Zoom, and WeKall’s PBX, its historical data, sentiment analysis, and shared summaries keep teams aligned. Available in multiple languages, this feature enhances clarity while supporting more informed decisions.
‘Cloud Kall’ PBX
The platform provides cloud-based telephony with no infrastructure required, featuring real-time reporting, call recording, and automatic distribution. Verified numbering, detailed histories, and ecosystem integration support transparency and control. Remote access and AI-driven insights further enable seamless collaboration, operational agility, and opportunities for customer engagement and measurable growth.
Pros And Cons of WeKall
Pros
Provides fast and efficient technical support
Enhances productivity with call reporting
Offers admins and advisors a fast, intuitive platform
Cons
Downloadable data for online reports is somewhat limited
Limits certain evaluations for call advisors
WeKall Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Valentina D.
Information Technology and Services, 11-50 employees
“Well-structured interface”
Pros
From the portal itself, it covers several essential areas for tracking a group and even a specific customer extension or number. Speaking from a company focused on cloud computing services, the interface feels well organized, looks polished and makes it very clear what each option is for. It's also simple to use so it doesn't become confusing.
Cons
There have been occasional connectivity issues and at times the desktop app has also caused problems but those inconveniences have been resolved quickly with help from the WeKall support team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Efrain Mauricio A.
Retail, 51-100 employees
“Smooth transition”
Pros
Switching to this software turned out to be much simpler than we expected. We have been using the solution for more than two years and during that time we have not had any connectivity issues so the service level has been practically 100%. It helped us lower our fixed telephony costs and also connect all departments in the company through extensions. We originally thought moving from traditional telephony to IP would cause disruptions but that never happened. The reports generated by the software which need to be requested, have also been very useful for understanding how our employees are spending their time on phone calls.
Cons
At this point, I really do not have any major objection to the service or the software. If anything, I think it offers many advantages that we still have not fully explored. The only issue we ran into was that calls made from the software were showing strange international numbers. However, with guidance from the WeKall team, we were able to fix it by assigning a fixed number of our choice so that all outgoing calls displayed that selected number.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does WeKall offer an API?
API availability is not confirmed for this software.
Who are the typical users of WeKall?
WeKall is well-suited for a wide range of industries and sectors, including finance, education, logistics, and healthcare.
What level of support does WeKall offer?
The platform provides support via a ticket-based system, chat, phone, email, and a help center.
Does WeKall have a mobile app?
Yes, WeKall offers a mobile app for both Android and iOS users.
What other apps does WeKall integrate with?
The platform integrates with several third-party applications and systems, including HubSpot, Salesforce, Microsoft Teams, Zoho CRM, Zendesk, and Keybe.
What types of WeKall price plans are available?
The software offers an “All in One with WeKall” package, providing combined functionalities at $89/user/month. Additionally, two modules with multiple plans cater to different needs: Contact Center – ‘Professional’ (six agents minimum) and ‘Enterprise’ (eight agents minimum); Telephony – ‘Smart’ (eight extensions minimum), ‘Advanced’ (10 extensions minimum), and ‘Custom,’ all available with custom pricing. Contact us to request a personalized WeKall cost quote based on your institution's requirements.
What language does WeKall support?
The software supports English and Spanish.