CCC Intelligent Solutions offers CCC ONE, an integrated platform that streamlines the auto repair process from initial estimates to post-repair diagnostics. However, some users may find the comprehensive features require initial training. Despite this, its mobile estimating capabilities and real-time parts sourcing enhance efficiency and repair quality.

CCC Intelligent Solutions Specifications

Invoicing & Billing

Accounting & Payroll Integration

Inventory Management

Online Parts Ordering

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What Is CCC Intelligent Solutions?

CCC Intelligent Solutions is a cloud-based software provider serving the property and casualty insurance industry. It connects insurers, collision repairers, parts suppliers, and automakers through AI-driven solutions that streamline claims processing, repair management, and data exchange. The software reduces inefficiencies, enhances communication, and improves decision-making by digitizing workflows and automating complex processes. CCC Intelligent Solutions helps businesses accelerate repairs, lower costs, and improve customer experiences by addressing delays, inconsistencies, and manual bottlenecks.

CCC Intelligent Solutions Pricing

The CCC Intelligent Solutions cost is customizable according to your organization's type and needs.

Users can get pricing for a plan that fits their requirements.

CCC Intelligent Solutions Integrations

The software seamlessly integrates with various applications, including:

  • Tekion’s DMS
  • CDK’s Global DMS
  • AsTech Diagnostic Services
  • Clearance Payment Solutions
Watch a free CCC Intelligent Solutions demo to learn more about its integrations.

Who Is CCC Intelligent Solutions For?

CCC Intelligent Solutions software is for businesses of all sizes across different industries and sectors, such as:

  • Insurance
  • Collision Repair
  • Automotive Manufacturing
  • Parts Suppliers
  • Fleet Management

Is CCC Intelligent Solutions Right For You?

Widely used across the auto repair industry, CCC Intelligent Solutions is recognized for its ability to optimize operations and deliver data-driven insights, making it a key player in insurance and automotive claims technology. It enhances efficiency, reduces costs, improves repair accuracy, accelerates claims processing, strengthens customer communication, ensures compliance, and integrates seamlessly with industry partners, helping businesses streamline workflows and boost profitability. The software is also scalable and secure.

Still not sure if CCC Intelligent Solutions? Contact our support team at (661) 384-7070; it will help you make the best decision.

CCC Intelligent Solutions Features

This feature integrates key business operations into a single platform, streamlining the repair process from initial estimate to post-repair diagnostics. This consolidation enhances shop performance by simplifying operations, reducing cycle times, and improving overall efficiency.

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The estimating tool in CCC ONE enables repairers to write estimates from anywhere using various devices. CCC Intelligent Solutions offers a guided experience to improve estimate speed and accuracy, facilitating efficient parts ordering and connections with key partners.

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This feature provides access to OEM-generated repair methods on mobile devices and connects to diagnostics providers. It ensures that repairs are performed correctly, enhancing repair quality and reducing cycle times.

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The consumer engagement tools, such as CCC Engage, enable customers to request estimates, book appointments, and check-in electronically. These digital interactions improve customer satisfaction by offering convenience and keeping customers informed throughout the repair process.

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It offers ongoing education through world-class training and consulting services. These programs help businesses maximize the value of their technology and teams, leading to increased profitability, standardized processes, and improved customer satisfaction.

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The software provides comprehensive support, including technical assistance and a vast reference library. This support ensures users can effectively leverage CCC's technology solutions to achieve their business goals.

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Pros and Cons of CCC Intelligent Solutions

Pros

  • AI-driven estimating enhances accuracy
  • Streamlined parts ordering process
  • Mobile access for repair technicians
  • Automated customer communication
  • Customizable repair plans and workflows

Cons

  • High subscription costs for small shops, according to software users
  • Occasional software glitches reported
  • Requires stable internet for optimal performance
  • Periodic updates can disrupt workflow

CCC Intelligent Solutions Reviews

Overall Rating

4.8

12 Review(s)

Rating Distribution

5

star

(10)

4

star

(2)

3

star

2

star

1

star

March 2023

Really easy to use

Verified User

Small-Business

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

Pros

Tech support is always so friendly and helpful. They really make everything easier when I need assistance.

Cons

As a manager, I find it a bit tricky to locate all the settings I need to customize the accounts for my company and employees. It's not the easiest thing to use but I get there eventually.

August 2022

CCC makes everything easy

Maddison J.

Damage Estimator

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Pros

CCC is such a great tool for auto repair shops! The scheduling features are awesome, and it's super easy to use. I can track where a car is in the repair process, which is a huge help. Plus, I can update customers right through the program with text or email. It's also really convenient because I can download estimates directly from insurance companies.

Cons

One downside I've noticed with CCC is that if you're working with a fleet, you can't create a profile for them. So every time you schedule a vehicle, you have to enter the same info again. It's a bit problem and I really hope they fix this soon.

June 2022

Top collision repair software

Luis G.

Small-Business

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Pros

I love that it gives OEM part numbers with most part searches. The system also does a great job of separating taxable and non-taxable items. I've used Mitchell in the past but given the price difference, I would definitely go with CCC instead.

Cons

It's not super helpful when working with brand new cars. There isn't enough info for the newer model years, like 2021 or 2022. I'd love to see more details and maybe even 3D images of parts where possible , that would make a big difference.

Frequently Asked Questions

Yes, CCC Intelligent Solutions provides an API.