Last Updated
Overview
Tekmetric is a robust auto repair shop management software that integrates repair orders, digital vehicle inspections, and inventory tracking. Although it lacks some basic tools, the software continues adding tools based on your user recommendations. All in all, its comprehensive operational outcomes make it a valuable solution.
Tekmetric Specifications
- Invoicing & Billing
- Accounting & Payroll Integration
- Inventory Management
- Online Parts Ordering
Tekmetric Features
Smart Jobs
Tekmetric enables service advisors to create comprehensive repair orders with a single click. It automatically adds relevant labor lines and necessary parts and applies pricing matrices, streamlining the estimate creation process. This efficiency enables advisors to focus more on customer service, enhancing overall shop productivity.
Real-Time Reporting
With real-time reporting, shop owners can instantly monitor key performance indicators such as gross profit percentages, average repair orders, and car counts. This immediate access to data facilitates informed decision-making, helping identify trends and improvement areas and ultimately boosting profitability.
Digital Vehicle Inspection
The software enables technicians to perform thorough inspections using mobile devices, capturing photos and videos of vehicle issues. These detailed reports can be shared with customers, resulting in transparency and trust, which leads to higher approval rates for recommended services.
Payments
Tekmetric's integrated payment platform streamlines the payment process by enabling customers to pay directly from their phones. This convenience reduces wait times and enhances the customer experience. Its options for competitive processing rates also help shops improve their profit margins.
Tire Suite
The feature simplifies tire management by providing access to fitment data and automating DOT registration. Service advisors can quickly find and order the correct tires, ensuring accuracy and efficiency. This leads to faster service times and increased customer satisfaction.
Pros And Cons of Tekmetric
Pros
User-friendly interface
Regular updates and new features
Seamless integration with various platforms
Responsive customer support team
Real-time reporting provides immediate access to key performance indicators
Cons
Setup can be time-consuming, with occasional data sync glitches
Some users report minor technical issues
Cannot create an estimate without assigning it a permanent repair order number
Tekmetric Reviews
Total 13 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Jocelyn S.
Small-Business, 11-50 employees
“Best tool for shop management”
Pros
I'm so glad we switched to Tekmetric! Honestly, we were a bit nervous about the change at first but it was such a smooth transition. The customer service team was amazing and super helpful the whole way through. If you're on the fence about it, just go for it, you won't regret it! It's made things so much easier for everyone, from the service advisors to the technicians and even our customers. The text feature is a huge hit, customers can review inspection results, check estimates and approve repairs with just a click. The system is really streamlined and everything is integrated, making our workflow way smoother than before. Plus, It is always improving based on feedback, which is awesome. They even have a feature request system, so they really listen to what shops need and make updates that actually matter. I highly recommend Tekmetric if you want to boost efficiency and improve the customer experience!
Cons
Nothing negative. Our customers really love the text feature! They can check inspection results, review estimates and approve repairs with just a click.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josh C.
Small-Business, 11-50 employees
“Everything runs without a hitch”
Pros
I love how many integrations It offers! It makes everything so much quicker and easier. As they keep adding new features, managing our shop is becoming even smoother. It's like they're constantly evolving and it's really helping us out.
Cons
Honestly, we haven't come across anything we don't like with Tekmetric. We've tried other programs, but It's hands down the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ava C.
Small-Business, 11-50 employees
“Perfect for both customers and staff”
Pros
Tekmetric is super easy to get the hang of right from the start. The layout is simple but effective and it's great for customers to see their inspection pictures and estimates without having to sit around at the shop. The customer support team is always friendly and helpful and I use the system every day.
Cons
I can't think of anything I dislike about it. They've worked out all the kinks in frequent updates, so it just keeps getting better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Tekmetric offer an API?
No, Tekmetric doesn’t provide an API.
What language does Tekmetric support?
Tekmetric supports English.
What other apps does Tekmetric integrate with?
Tekmetric software integrates with ShopGenie, CarQuest, Advance Auto Parts, Slack, NexPart, and several others.
Does Tekmetric have a mobile app?
Yes, Tekmetric has a mobile app.
What types of pricing plans does Tekmetric offer?
The Tekmetric price starts at $199/month for the Start plan, $349/month for the Grow plan, and $439/month for the Scale plan. Users can also get a custom quote for the Enterprise plan.
Who are the typical users of Tekmetric?
The typical users of Tekmetric are shop owners, auto technicians, multi-shop owners, and service writers.
What level of support does Tekmetric offer?
Tekmetric offers email, phone, a help center, a knowledge base, and chat.