Overview
3CLogic helps businesses manage customer interactions by connecting voice, SMS, and digital tools within existing CRMs. Although its dashboard requires manual refreshes for live data, it ensures stable call quality and strong integration with platforms like Salesforce and ServiceNow—making it a dependable choice for enterprise teams.
Overall Rating
Based on 7 users reviews
4.1
Rating Distribution
Positive
86%
Neutral
14%
Negative
0%
Starting Price
Custom
3CLogic Specifications
IVR
Call Reporting and Analytics
CRM Integration
Omnichannel Support
What Is 3CLogic?
3CLogic is a cloud-based contact center software designed to help businesses communicate with their customers more effectively. It works by connecting with your existing CRM system—like Salesforce, ServiceNow, or Microsoft Dynamics—and adding voice call capabilities, call routing, and interactive voice response (IVR) features on top of it. This means that instead of using separate systems for customer calls and CRM, 3CLogic brings everything together in one place.
With this system, users (like customer support agents, sales teams, or service reps) can make and receive calls directly from their CRM, track customer interactions, automate call workflows, and even analyze call data to improve service.
In simple words, if your business uses a CRM and needs to handle customer calls efficiently, 3CLogic is the tool that connects both to make your job easier.
3CLogic Pricing
3CLogic Integrations
It integrates with your existing business platforms to streamline customer communications into a unified, efficient workflow. For example:
- Salesforce
- Microsoft Dynamics 365
- ServiceNow HR
- Microsoft Teams
- Medallia
- Verint WFM
Who 3CLogic For?
The platform serves a wide range of business needs across industries, supporting both large enterprises and growing organizations looking to enhance customer engagement. It supports teams like:
- Contact Centers
- IT Service Desks
- Customer Service Hotlines
- HR Help Desks
- Sales And Marketing Teams
Is 3CLogic Right For You?
If you’re looking for a contact center solution that connects voice, SMS, and digital engagement tools directly into your business platforms, 3CLogic is a strong choice.
The platform supports enterprise clients across five continents and industries like healthcare, retail, government, manufacturing, education, insurance, and finance. Not only that, but big names like 7-Eleven, Denny’s, and Nissan trust the platform to power their communication workflows, making it a reliable choice for companies seeking a scalable solution.
What also makes 3CLogic stand out is its commitment to compliance with key global standards, including HIPAA, ISO 27001, and SOC 2 Type 2 — a critical factor for businesses operating in regulated industries.
Still not sure? Contact us at (661) 384-7070 for personalized guidance on how 3CLogic might fit your business.
3CLogic Features
This omnichannel platform integrates with leading CRMs like ServiceNow, offering tools such as real-time call transcriptions, intelligent IVR flows, and advanced CTI. By unifying communication channels, it improves agent efficiency, personalizes customer interactions, and provides a centralized administrative console for better oversight. The result is faster resolution times and a cohesive customer experience.
With real-time dashboards, automated alerts, and AI-driven speech analytics, this feature provides actionable insights into contact center performance. It helps teams identify inefficiencies, optimize staffing, and improve service quality through data-driven decisions. Auto QA tools further enhance agent performance by surfacing coaching opportunities.
3CLogic’s Conversational AI leverages Natural Language Processing (NLP) and machine learning (ML) to enable human-like voice and text interactions. It automates routine inquiries (e.g., password resets, ticket status checks) through Intelligent Virtual Agents, reducing operational costs by deflecting calls from live agents. The AI supports 30+ languages and integrates with SMS for seamless follow-ups, enhancing accessibility and efficiency.
The software seamlessly incorporates SMS into customer engagement workflows, enabling personalized messaging, automated alerts, and feedback collection. This feature boosts response rates, simplifies outreach, and consolidates interaction histories for a unified view of customer communications. It’s ideal for businesses aiming to enhance responsiveness across channels.
It enables secure in-call payment processing, allowing agents to safely collect credit card details or other sensitive transactions during customer interactions. The system is designed with PCI-DSS compliance, ensuring data encryption and secure handling to prevent fraud risks. Customers can make payments seamlessly via voice or digital channels—without needing to switch to external portals—while agents stay focused on resolving issues.